[Resolved]  Lathangi Ford in Bangalore — Complaint regarding Ford Dealer (Lathangi Ford in Bangalore)

Address:

Bangalore, Karnataka

I was looking to buy a Ford figo vehicle (and still is) and has even deposited the amout of 5 lacs 61k in dealrs account but has been harrased & frustated to the maximum. Now, when I am asking for my refund, I am being dragged around and told that I would only be able to get over next 2/3 days. This would mean that I can not but Ford or any other car from any other delaer.

Appreciate if you can look or have some onle look at this at the earlies but it's very disappointing to say the least, specially coming from big corporate like Ford. I would like to avoid any legal/police action on this however I am almost being forced to do the same.

Brief of the issue.

I was looking to purchase Ford Figo diesel last saturday (24th Dec) and have even transfered almost full amount to Lathangi Ford account (5lacs 61K). However (With out going in to details of the issue) due to major miscommunication & misunderstanding at their end
1. I was not given delivery of the vehicle as person hadn't blocked the vehicle for me.
2. Further more the variant & color I was looking to buy was then out of stock.
3. They even went back on the price offered 'in writing' by their sales executive and after 3 hrs of arguments they agreed on that price. However only on higher variant & a different color I was looking for.
4. I had specifically asked them to check for my color & variant choice across other dealers and I was confirm t by the showroom manager and his team that while they fully follow the practise of getting the cars from other dealers but they have checked but it is'nt available with any dealer either. This again turned out to be wrong next day on sunday, I checked with two other dealers and it was available.
5. Now I am asking for the refund of my money which is where they are further harrasing by saying that as per their internal process they would only be able to give me a 'DD only' and that two by wednesday only i.e. 28th Dec. Which would mean that DD would clear by 30th or 31 Dec and in that event I can't even by another car from any other dealer.