[Resolved] LG AC — complaint not attended

[Resolved] LG AC — complaint not attended

F faizal usman from Surat, Gujarat

Dear sir, Myself is faizal usman mailing on behalf of Dream Jewels Intl, commercial Street, Bangalore-1. We have taken AMC for both our LG airconditioners on 29-3-09 via invoice no.ARSSABANBA108/3505 & ARSSABANBA108/3507. Currently one of my AC is not cooling. I complained to the service engineer (Mohammed Ghouse mob no.[protected]) on 7/04/09 who attended my complaint & after checking told me that the unit has to be taken to their service centre. He promised me to take it within 3 days of time. When found unattended i made a call on 22-04-09 to him to enquire. To my surprise he asked me to register the complaint at customer service. He could have told me the same on 7th of April. Anyway i registered my complaint with Mr.Prasad on[protected]Ref no.S9C[protected]. He also assured me quick service. When i found no response, i again called Mr. Mohd Ghouse on 29-04-09 who assured me to take the unit on 30-04-09 morning. When he didnt turned up, i called him again on 30-04-09 afternoon. He told that he has to get 4 persons to do the job & only 2 are available. Since 1st was a holiday being May day, he guaranteed me his visit on 2nd may. Not finding him i called him up on 2nd & he told me that he will be available by evening. Again false commitments made me to call the customer service. I talked to Ajith Balakrishnan who didnt please me with his talks. He was not bothered to attend my complaint, rather than he was telling me that, they would charge for the transportation. But i never asked him anything regarding the payment. Sir, i have taken the AMC for 2 yrs & in the initial stages itself if i am facing the problem, i dont know what level of service i will be getting later on. We are a part of Dream Group having 4 showrooms(Dream World, Dream Jewels Intl, Dream Shoppe & Dream Land) in Bangalore. All are showrooms have LG AC's. With this level of service i am sure we wont be opting anymore for LG. If i am not attended at the earliest, i would not mind moving to the consumer court to get justice. Regards Faizal Usman Partner Dream Jewels Intl No.19, Narayana Pillai Street, 3rd cross commercial street, Bangalore-560001 [protected] [protected] Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Anthony Raj

from Bengaluru, Karnataka

Dear Sir,

This is Anthony who has purchased LG AC to my wifes Beauty Parlour at Kengeri Satellite Town Model No.LSA5FS3VTY1 Sl No.802NLKL000133 purchased from Rao & Company Jaynagar and installed by Mr. Usman. AC was not working and a compalint was registered on 8th of April 2010 vide Compalint No.C[protected]. And we were committed that the problem will be resolved within 24 Hrs and finally Mr. Jagdish came to the premises on 10th of April 2010 and said he would come back and resolve the issue. And finally Mr. Jagdish called on 20th of April and said we need to get it rapired by the dealer from where we have purchased and he cannot do the job. This is something strange and unable to understand that the kind of responce we are getting from a company like LG.And today I have spoken to one Ms. Kavitha on Ph No.39010909 and she says the complaint will be attended within 24 Hrs.
Now I am in confused state and I want somebody responsible to reply on this and sort out the issue at the earliest.

Regards,
Anthony Raj
Ph[protected]

Keshav

from Chennai, Tamil Nadu

Hello

I dont know why are you making an issue of it, get the dealer to repair it, atleast you would not have to bear the heat.

Thanks

Keshav baggadhar
Consumer Complaints
India