[Resolved]  LG / Air Conditioner — Get the damaged AC from LG

I have bought one 1.5 ton LG AC on 28th March'09 from 'Electronic Junction' showroom situated at Gaur Green, Indira Puram, Ghaziabad. When they have delivered the AC at our address in Vadundhara, Ghaziabad, then only one person came to bring it, and due to its big size it had break the dorr stopper of our house. LG was not ready to take its responsibility.

Another thing, later, when AC had been installed, it was not cooling the air, the reason was, compressor was damaged, we raised a request to LG customer care 2-3 times to look into the issue. OOne engineer was saying that it is due to mis handling the AC during the installation, another engineer was asking to make it repair at the service center. We also had an option to get a new AC, but LG was not ready to get a new AC for us, they were saying its is out of stock in ghaziabad and they can arrange it from other nearby cities.

We never to want to repair our new AC, so we asked to return our money back. We raised a request to return our money on 6th Apr'09 and we have got our check on 23rf Apr'09. LG has no answer for this delay.

Everytime we called, they were saying it is under process, we had wasted 200-300 rupees over phone to follow with them but everytime they gave some reason like manager is out of the office, even we were told that, either we will not a new AC or we will not get the money back.

The person those were involved in this were Rajan([protected]), Vikas([protected]) and branch head Deepika([protected]).

It was really disgusting to get a AC from them. We just want to log this request because we got tolerated from LG many no. of times.

AC and Other details are as follows:

Model No.: LW5SHW3DD1, 3star 1.5 ton AC
Ticket no that we had logged to customer care: N9C40707657
My Address: Flat No. 402. Sai Kripa Apartments, Sector – 11, Vasundhara, Ghaziabad