[Resolved] LG Double Door Model Gl255 Vs5 — Refrigerator not cooling | |||
I purchased LG Double Door model no. 258V55 Srl No 008NLHV002913 on 14 Aug 2011 for Rs 17000/=. But, It had to be changed the next day as it was not cooling at all. So a new refrigerator was given after a week with model number GL 255VS5 Srl No. 105NRLW176424. I regret to inform that after seven months the new refrigerator also stopped cooling. A complaint was lodged on 05 Apr 2012, the complaint number being RNA[protected]. However, the complaint was not resolved as of now. It appears that the design and quality control of LG refrigerator are of poor standard. I am afraid that this model will again develop some defects after repair also. My faith and trust in the quality of the refrigerator has gone down. In view of the above the refrigerator may be taken back and my money be refunded at the earliest. With kind regards, CDR PS Josan 08 Heerabagh, Dayalbagh, Agra-282005 Mob: [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
The quality of LG Refrigerators are of very poor standards.
Dear customer
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
7058
Pending
0
Resolved
4004
+91 12 0256 0941
+91 12 0256 0940
+91 12 0256 0900
P NO - 51,Surajpur Kasna RD, Udyog Vihar, Greater Noida, Uttar Pradesh, India - 110001
View all LG Electronics contact information
LG Refrigerator — no cooling ,complaint not resolved
Dear SirMy double door refrigerater purchased in the year 2002 was continously giving problem in cooling.
I had paid Rs 2000 in the year 2004 for its repair & also on the advice of Service Center Engineer got its AMC for upto June 2009.
The refrigerater is not giving Cooling so lodged a comlaint on Call Center on 12/06/2010 No C [protected]. The Engineer visited & took it to the service center saying that the Gas has to be filled .I had reminded several times to both Call Center & Service Center , still after 9 days the complaint has not been attended , on my enquiry today , I was informed that the gas has to be filled & whenever it will be rectified , it will be informed.
LG is such a reputed company, which is famous for its products and resolving the customers problems immediately, why the service Center of Bareilly is not giving the proper treatmrnt to my complaint , in such a hot days . My family is facing great inconvience for this.
If is not attended with in 2 days I shall lodge a complaint in Consumer Forum & give the matter to the Press.
P.K.Bhatnagar, 15 , Bazaria Moti Lal, Bareilly