LG DVD Player — Replacement of Part for DVD Player

Hello,

I had purchased a DVD player from LG. It had some problem in the month of September and i had filed a complaint at LG customer care center during the same month. The complaint was recorded and the respective measures to be taken were informed. An LG official came to check the DVD player and confirmed the replacement of a part which was not working.

LG provided me the details of the part and told that it would have to be ordered for getting it to us. We have been contacting LG since then and till date we have got no positive response for replacement of the part.

Last week i had spoken to LG customer service and they promised to completly rectify it by tuesday (18th Nov 2008). Also, i had come to known that initially there was a wrong part which was ordered and they have re-ordered for the correct part. Then they tell me that one more customer had reported the same problem and he also was awaiting/he has got his replacement(i am not sure).

I have been regularly contacting LG to help me out but they do not respond positively. I have been torutured mentally by them everytime i speak to them.

The details of the complaints made are :

1. Initial complaint date : 05/10/2008
2. Part no to be replaced : orgcmpw8cao500168
3. LG Order No for the Part : W8CB1206395

When i asked them for their official email id i was told that they donot carry any official LG id. They didi not connect me to the manager for the same.

I would like to request this forum to please help me out in getting the same fixed.


Thankyou,
Akhil