LG Electronics India Ltd — complaint for faulty microwave

Address:

Haryana

We purchased a LG microwave ( Model number LG M/W 8091 ) on 14.08,2012 from lg circuit mall, sector 8, Chandigarh (Invoice number 34190 , and when the engineer came for installation it was not
working properly and he made some changes and even changed bulb of this said product. After that after every 2 months a major part of the appliance stopped working and had been replaced but when
it was replaced for the 4th time I requested the company to be kind enough to replace this product as after warranty period we will not be able to bear the loss of INR 2000/- Every 2nd or 3rd month as
that part costed almost this much( including labor charges) and after 3 days another part of the product got damaged and it had stopped working and then again I requested the same but no responsible
answer from the company. Instead of helping us the company officials are trying to harass us in one way or the other and now the branch manager, Karnal is bothered about the earthing in our house
where we are using other lot of appliances. We want replacement of our product and the company should also bear the cost of mental agony and harassment being given by the officials of Karnal office.
The product is lying dead since 30.07.2012. I want them to replace the product at the earliest.
Reason for Complaint
Defect in the product during warranty / maintenance contract
period; Product caused inconveniences; As the product was
even faulty at the time of installation and inspite of a same part
being repaired and replaced 4 or 5 times during warranty period
and how one can afford repair of the product at the very regular
intervels.
Why is this Complaint Being Filed?
Wepurchased a microwave 8091 on 14.08,2012 from lg circuit mall,
sector 8 ,chandigarh and when the engineer came for installation it
was not working properly and he made some changes and even
changed bulb of this said product. After that after every 2 months
a major part of the appliance stopped working and had been replaced
but when it was repalced 4th time I requested the company to be kind
enough to replace this product as after warranty period we will not be
able to bear the loss of inr 2000/- Every 2nd or 3rd month as that part
Replace product with similar or superior product