[Resolved] LG Electronics — LG Split AC - No response from engineers even after 5 days of complaint registration | |||
LG Split Ac 1 Ton - intelloair installed in my house needs repair every summer... Chasing the service engineer of LG is a major event marked in calendar every year. This time, I thought of writing it here.. As usual in this year also I faced the same trouble, when it stopped functioning on 27th April 2013. I registered a complaint on 28th April at their customer care center. Ref No: RNA[protected]. They promised that a service engineer will visit my house in 24 hrs. When there was no further call or visit from any of their service engineers even after 48 hrs, I called the customer care once again. With my mobile number, they confirmed my complaint registered on 28th April and once again promised the engineers visit in 24 hrs. I must be fool to wait for another 48 hrs for the call or visit by an LG engineer. Once again I contacted their customer care on the next day and this time they gave me the contact number of their regional customer care head.. I tried to contact the person for 2 days and finally succeeded after 2 days. She promised me that an engineer will contact me in 3 hrs.. We are waiting for the call from that engineer even after 3 hrs... Wait continues... My humble request to every one is Do not buy LG electronic items.. Even if you buy one and it gets break down, then never wait for the service engineer's visit from LG. Try to get it repaired by any of the local engineer. I read many of the complaints from LG users stating that LG engineers misguide their customers and make them pay unnecessary for the parts.. It is one more reason for not approaching them Please never get into AMC or CMC with LG.. Now let me try to contact any of the local engineers. This is not a complaint letter as I lost faith in LG service and I realize that there won't be any action from their side. I just shared my experience. Regards, Bijesh K V [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
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LG Split AC — no response from the company
purchased one split a/c of 1.5 ton capacity on 19/9/11 but after the waranty period i went for a AMC ON 20/4/12 AGANIST a happy living plan Mc no 007295 dt 20/04/12 and a lodged a complain aganist RNA[protected] ON 24/4/12 your representative came and he founded that there is a gas leakage and he said that the machine will have to be taken to the workshop but till date nothing has happened. sorry to say but the service of your kolkata office is spoiling the reputation of the company. my contact no is [protected] Dear customer
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team
Dear Bijesh,
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
We regret the inconvenience caused to you. We have made a note of your complaint and also shared the same with the concerned department. Our customer service personnel will address your issue shortly. For any further clarifications, please do write to us at: [protected]@lge.com
Regards,
LG Customer Support Team
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LG — No Response from LG
The refrigerator we purchased was burnt recently and I called the customer care. The next day a service person arrived and told us the refigerator can not be repaired. After 3 days LG service centre in Bangalore came an took the refrigerator. Later they told us that the report has been sent to the head office and the head office has agreed to replace with a new one or refund.I got this information a month back, since then I have no information on the status. Every time I call the service centre, they tell me the same story. every time they tell they are going to provide the standby until I receive a new piece.
I wanted to Escalate the issue to the nect level. I got the number from the Customer Care. But the higher authority do not even have the courtesy to receive the call. The service centre has a land line number which is not working.
I am really worried now since most of my home appliances are LG.
Thanks,
Raghavendra Prasad
+[protected]