[Resolved]  LG Electronics — Faulty machine & poor after sales service

Address:

Maharashtra

Hi,

I write this email with deep regrets for buying an air-condition of LG.

The story begins 4 to 6 months back, when I started facing cooling issues with the machine. I did contact the place from where I had purchased it. They then just did some service maintenance only and left it as it is. I didn't found the cooling issue then, since in winters we have no need to use it.

On 12th Mar-11 I again complained them about the issue. After many repeated calls, they finally sent some people to check for the problem. The mechanic, Mr. Deepesh told us that someone has been fiddling with the outer machine which has led to cooling gas leakage. We got cautions & checked at the terrace with the watchman. Ironically, we didn't find any sort of manhandling of the machine or even the wires. The machine is placed at a remote corner with very difficult assess. We shared our findings with them where Mr. Deepesh told us that the gas pipe is very delicate & can get damage even with a slight pressure. He told us to pay Rs.1800.00 for refueling the gas. To which we agreed. Mr. Deepesh told us that he will have to take the outer as well as the inner machine to check if there is any other problem. Unconvinced with the claims of the gas leakage due to manhandling of the outer machines wire, we still agreed paying the sum & getting it repaired. He then took both the inner and outer machine.
On 21st Mar-11 some other mechanics came back with the machine, with claims that it would work fine. On checking with Mr. Deepesh right then, we got to know that there was a damage with the inner rubber butch as well, which was replaced. Certainly this couldn't have got damage by us or with any kind of fiddling with the outer wire "as claimed by the Mr. Deepesh". After fitting the air-conditioner we noticed a leakage in the inner machine. The mechanics told us that there is a problem with the Inner Machine. We contacted the representative of the shop, Mr. Gaurav & told told him about the issue. After speaking to his mechanics Mr. Gaurav agreed with genuine fault with the machine, for which we were not responsible. Mr. Gaurav promised us that a person from LG would come on 22nd Mar to create a report & get it Replaced. Since that day we were trying to contact him, but he kept on avoiding our calls. Yesterday on 24th Mar we were able to speak to him after we lied our identity. Mr. Gaurav was very rude & told us that he will not get it replaced.

I repent the day I bought this air conditioner.
With no fault of mine I was forced to pay for refueling the gas & now even with an acknowledgement of the genuine fault I am forced to live with a faulty machine.

Repeated lies, avoidance & rudeness is all I have received till now.

This is my last effort to communicate the discomfort caused to me, before i take any further actions.

ACs details:
Model - LSA3CG2AF1


Peace & Respect,
JR