[Resolved]  LG Electronics / Refrigerator — Harassment from LG

I have bought a refrigerator of LG Electronics(Model NO:258VE5 and Serial No:020056)from a local authorised dealer(M/S Ganga Jamuna,House of Electronics And home Appliance, TE-2 Golbazaar KGP:721301) on 10/06/2011. Recently the compressor of the fridge has dysfunctioned and has stopped working. Have complained to the LG customer Care([protected])on first of march 2013(Cmplaint No: RNA[protected].Complaint was lodged by my father and hence his phone number and address is registered in the complaint. They sent a guy for inspection. But none reverted back after that. After 10 days of Sufferaance, I lost my patience and called the LG customer care for status of my complaint. To my utter surprise, nothing was updated on the Service Request. Managed to get the number of Saha Service Center([protected]) which is an authorised LG service center located in Haldia from the customer care guys. But still no action. Also the service center guys suggested to buy a new fridge as replacement might not happen or might take upto 3 months(Despite my fridge is under warranty period).Please help us out. I am a working woman staying at kolkata and my parents stay at Kharapur(Paschim Midnapur).Please help us.

PS. I will be uploading the bill(Date of Purchase) tomorrow.

Regards
Susmita Kar