I have purchased a 5.1 surround sound LG home theater. One year out of warranty, the DVD player failed. One month later, even the power supply unit failed and the system fails to turn on.
I have called the LG help line ([protected]) several instances. At each instance a complaint number is given and closed WITHOUT attending to the problem. Extremely unprofessional. The complaint numbers are as follows (January 9th: RNA[protected]; Feb 2nd RNA[protected].
When for the third time I called the LG customer service line, a service engineer was sent to my residence. Strangely, I was asked to send a follow up complaint via email with the receipt by Mr. Sriram (who claimed to be a "Customer Support Manager") to [protected]@yahoo.com. The yahoo email ID for LG customer service is reflective of their lack of professionalism.
The service engineer Mr. Selva ([protected]) has refused to service the problem. He ended his visit by asking us to bring the home theater to the LG service center! When queried for the office address.....shockingly he was not able to provide the same!
At this stage, I would strongly recommend against any LG products which such poor and below par customer service. I am seriously contemplating filing a consumer complaint in the appropriate forums.
Regards,
Advocate Anand Bhushan Was this information helpful? | 
LG — Incompetent customer service
Hello,I am writing to you to express my dissatisfaction with the LG customer service / after sales service.
I had raised an issue with your support team a month ago in relation to a faulty swing component of my split air conditioner. Since then I have raised at least 4 more calls and my issue has still not been resolved.
The technicians promptly show up the next day, however completely ignorant of the case history and the issue. All they are aware of is that the “AC is not working”. I have lost track of earlier case numbers but following are the two recent ones:
N9C50705200 – 07/05/2009
N9C51513089 – 15/05/2009
Once again I had to explain the issue all over again to each technician and the one who visited on the 15th made me speak to his manager. The manager assured me the following:
- The technician will immediately remove the faulty part, and
- The part will be replaced with a new one either today (15/05/09) or tomorrow (16/05/09).
It’s the 22nd and I have not heard a word from the support team. They have acquired a part of my air conditioner and have left it without replacing one. I fail to understand how a simple issue like this can take so long to be resolved. Furthermore I would not be so agitated if someone would have called me and given me a simple update on the issue.
I cannot possibly call the customer service and raise another call, so that another ignorant technician shows up to waist both his and my time.
I deeply regret to say this that LG might make good products but I would not be buying any of them simply because of their inability ensure customer satisfaction.
Regards
Abhijeet Vohra