[Resolved]  LG Electronics — AMC Problem

Address:

Uttar Pradesh

follow-up

--- On Mon, 3/7/11, rajesh singh <[protected]@yahoo.com> wrote:


From: rajesh singh <[protected]@yahoo.com>
Subject: RE: AMC problem
To: "LG Service" <[protected]@lge.com>
Cc: [protected]@lgindia.com
Date: Monday, March 7, 2011, 12:01 PM


Will somebody from LG please reply to my mail.

Regards
Rajesh Singh

--- On Thu, 3/3/11, rajesh singh <[protected]@yahoo.com> wrote:


From: rajesh singh <[protected]@yahoo.com>
Subject: RE: AMC problem
To: "LG Service" <[protected]@lge.com>
Cc: [protected]@lgindia.com
Date: Thursday, March 3, 2011, 9:31 AM


Dear LG

May I follow-up on my mail below?

Regards
Rajesh Singh
[protected]

--- On Mon, 2/28/11, rajesh singh <[protected]@yahoo.com> wrote:


From: rajesh singh <[protected]@yahoo.com>
Subject: RE: AMC problem
To: "LG Service" <[protected]@lge.com>
Date: Monday, February 28, 2011, 3:41 PM


Dear Shweta

I have still not received any response to my mail. Can you please see that someone looks into it and reply back?

Regards
Rajesh Singh
[protected]

--- On Mon, 2/21/11, LG Service <[protected]@lge.com> wrote:


From: LG Service <[protected]@lge.com>
Subject: RE: AMC problem
To: "rajesh singh" <[protected]@yahoo.com>
Date: Monday, February 21, 2011, 10:20 AM


Dear Customer,



Thanks for sharing your concern with us.



We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.



To help us serve you better, please provide us your valuable feedback, on our service ID [protected]@lge.com.



Thanking you and reassuring you of our best services always.



Thanks and Regards.

Shweta Puri

Customer Service Dept.

LGEIL- Head Office

Greater Noida (UP)









From: rajesh singh [mailto:[protected]@yahoo.com]
Sent: Sunday, February 20, 2011 8:16 AM
To: serviceindia/LOCAL EMPLOYEE/LGEIL I-TEAM([protected]@lge.com)
Subject: AMC problem

Dear LG



My MicroWave is 8 years old and model is MC767W. LG had launced an special AMC scheme for 2 days, 6th &7th December 2009 to provide full AMC for all products irrespective of how old it is. I got SMS from LG care for this and also your representative called me and came for AMC and AMC for 3 years was done (see attached). The mobile no. of person who did the AMC was [protected].

Due to problem in MW I registered complaint (RNA[protected]. The Engineer who came for service told me that the AMC is not valid for products over 5 years old. Though he was kind enough to repair it free of cost as no part change was required.

Can LG please confirm if the attacehd AMC is valid or not?

1. If not valid then I would like LG to take some action so that customers are not cheated and how will custmore like us know that it is a fraud?

2. If valid then kindly ensure that your service center people are aware of this.

An early response will be highly appreciated

Regards

Rajesh Singh

P3/02, Block 5

Kailash Dham Society

Plot No. E-01, Sector 50

Noida U.P. 201307

Phone [protected]

EMail: [protected]@yahoo.com