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[Resolved]  LG Gl - 325 - Tmg - S Inox / Refrigerator — Request for immediate replacement of door of one LG Refrigerator

To,
The All India Service Head,
LG Electronics,
New Delhi,

Sub: Request for immediate replacement of door of one LG, GL-325-TMG-S Inox/ Refrigerator

Sir,
Painfully, at the very out set I like to draw your kind attention towards poor and sub standard after sales service of your product by local dealer and offices. From the flow of the event I have been compelled to form an opinion that though yours the topmost company in the field of house hold electronic equipments in the country but due attention/important is lacking while providing after sales service to the customers.
On 25/10/07 I purchased one LG Refrigerator model No-GL-325TMG, SL No-704LPUH003694 from your dealer M/S Anmol Electronics, 1/1 B.T.Road, Dunlop Bridge, Kolkata-56 at a cost of Rs-17, 920/- with one your warranty period.
But, unfortunately both the doors of the refrigerator developed rust with in a short period of its installation and gradually the colour of the door become fade. As this occurred with in the warranty period I immediately rushed o the dealer from where I purchased the refrigerator as well as to the local authorized service centre M/S Maloti Electronics, 195, Barasat Road, Nona Chandanpukur, Barrackpore, kol-122 and lodged complain in this regard.
The service centre inspected the defect vide their inspection No- NPCB2703783 and opined that this has happened due to manufacturing defect and there after with vigorous persuasion the upper door was replaced on 12/09/08, but the lower door remained as it is and all concerned of your company at Barrackpore as well as at kolkata expressed their inability to replace the lower door mainly due to non-availability of identical size, shape and colour and ultimately they have advised to take up the matter at your level.
You will please appreciate that due to mismatch of door colour the refrigerator is looking ugly. Though I have tried constantly for about one year to get the defect set right but all my effort went in vain.
It is needless to mention that as the defect develops with in the warranty period, it is the primary responsibility of the company either to replace the door or to replace the entire refrigerator with a new one in the interest of goodwill and reputation.
In view of the above position I hope you will kindly take all necessary positive step for immediate replacement of the lower door or replace the entire refrigerator with a new one.
As a considerable delay has already occurred in this regard, I hope with your intervention the matter will be settled with in a fortnight.

Thanking You,

Debasish Banerjee
48, Chakraborty Para Road,
P.O. Nona Chandan Pukur,
Kolkata-700 122

Contact No :[protected]
Resi No :[protected]
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Complaint marked as Resolved Aug 14, 2020
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