[Resolved]  LG India — LG Split Ac Poor Quality

Address:

Ludhiana, Punjab

I Sunita Dutt, R/o B-34, 10343 Ranjot Park, Haibowal Kalan, and Ludhiana bought a Split AC from Batra Electronics Gallery Ludhiana, Wide Invoice No. 3806 Dated 30.03.2010 Model LG A/C LSA 5NF3Vf2. On 0I.06.2010. Suddenly ac breakdown with reduced cooling, I lounge a complaint no. C-[protected] dated 02.06.2010. The service engineer came and checked the ac after checking the ac unit he asked me that the gas of the compressor has been leaked, the other engineer come and refill the gas. Today service engineer came and asked that the quail of the ac is leaked now the new quail will be installed in the unit. Sir, I have used this product only one month and user esteemed company engineer now want to bring my ac unit to their service center. I don’t want to retain this particular unit. I want to change my complete unit on this regarding I talk to Mr Vikas (Manager AC) on his telephone no [protected] , he bluntly refuse to listen me. He just blaming me that the unit is ok but this is the fault of installation team, if this unit installed by LG service center than we change the complete unit. Sir, this unit is installed by your LG installation team headed by Mr. G.S. Chawla, I informed this to Mr. Vikas, he suddenly breakdown and said we don’t change AC whether it is company fault or installation team fault. The owner of Batra electronics also refused to take interest in this matter and totally refused to co-operate me.
I am old customer of LG; I have LG refrigerator, microwave, and washing machine. Now I purchased the LG ac only due to the good services of esteemed concern. I deeply discouraged by Mr. Vikas Attitude. Pls look in to the matter immediately otherwise I have to go District Consumer Court. Hope for the positive.



Sunita Dutt