[Resolved]  LG Mobile — TOUCH PAD PROBLEM

Address:

Chennai, Tamil Nadu

From: joe.[protected]@tcs.com
To: N.[protected]@lgindia.com, [protected]@lgmobiles.com, [protected]@lgindia.com, [protected]@lgmobiles.com, [protected]@lgmobiles.com, [protected]@lgmobiles.com, [protected]@lgmobiles.com, [protected]@lgmobiles.com, suresh.[protected]@gmail.com
Date: 12/02/2010 10:59 PM
Subject: Customer's Grievance Mail - Hope you respond ....
Sent by: Joe Suganth




Dear Team,
Its really annoying to find my mobile spending more time in service store than with me. My misery realm continues and the action taken by service store is not resolving anything. After the long wait during each service, the mobile works for couple of days and the problem resurfaces. Hence my golden vicious cycle of sending my mobile to service store, wait for months continues. Please do find my updated record of intervention with the LG service store

Update Of My Plight:
Date Reciept No LG Show room ID
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai

Date Reciept No LG Show room ID
3/11/2010 R[protected] LG Head Office - The request not yet closed


The 5th time, the mobile was sent to Head Office for service, which just made me believe an end to my serial issue. But what i got is a tight slap right across my
face. Genesis Commutations hand over the mobile yesterday (2nd - Dec - 2010) Atlast after a month... But the very next day ie: today (3rd-Dec-2010) I'm facing the same issue...

I went to Genesis service store back, Service engineer Ravi checked the mobile and accepted that the touch pad is not working properly, Its just working IN and OUT manner...

But the store is not willing to take my mobile for service again... Right now the malfunctioned mobile is with me and I dont have any idea what to do with that...

Please do let me know did i make any mistake by opting LG mobile (Which I Loved Once)???

If you aren't capable of solving the issues in my mobile please do let me know, so that instead of waiting I will go for a better brand.

I'm expecting a call (Cell: [protected]) or atleast a mail ....

Tired and an Annoyed Customer,
Joe

From: Joe Suganth/CHN/TCS
To: N.[protected]@lgindia.com, [protected]@lgmobiles.com, [protected]@lgindia.com
Date: 10/20/2010 06:28 PM
Subject: Customer's Grievance Mail - Hope you respond ....



Dear Team,

I would like to introduce myself has LG believer and was a proud owner of LG Arena since 30.10.2009. But the recent series of service related issue with my touch screen making me doubt the quality of LG mobiles. The touch screen stopped functioning properly from 15.4.2010. Due to either improper service or poor quality of spare, the problem appeared repeatedly. Till now my mobile was services/repaired 4 times... the details are listed below Date Reciept No LG Show room ID
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai
[protected] R[protected] IN018515CDM00538 - Genesis Comm- Adayar-Chennai


I believed in LG advertisement of customer delight of quick service. To my dismay my mobile will be delivered only after 4 days and service center didn't even bother to provide a spare mobile at least for courtesy.
Hope you guys can act on this and restore my trust on LG and will appreciate a quick quality service of my mobile.

I have attached the latest scan copy for the receipt.


Thanks and Regards,
L.A.V Joe Suganth Kumar