[Resolved]  LG Plasma TV 32pc5rv — LG Plasma TV-service request poor response.

Dear LG,

I am one of the unsatisfied, poor, terrible customer of LG. Why i am saying this you will understand from below.

I own a LG Plasma TV model: LG 32PC5RV from August 2008 at a price of 33,000/- through employee referral from a friend who was working LG factory in Pune.

My Plasma started giving problem of switching on (no display) from January 2010 and i visited nearest showroom and told them this and they said that they will launch a complaint for service.

It was on 9th Jan 2010 my first complaint 1. C[protected] was filed with my mobile no [protected].

The service guy from fatorda service franchise, Madgaon, Goa (mobile no:[protected]) visited my home after 2 weeks by end of Jan and shocked me that my power PCB board and display PCB board are failed for no reason and i have to pay 7,000/- to replace them since my warranty was only for an year.

I said ok and he book to get the service parts and he came back around 12th Feb and he opened fixed the card and found that it was not the right part number he has to fix.

Now he again logged in complaint number 2. C[protected] over my original complaint number for getting the new service parts.

he came back around 15th March and he opened fixed the card and found that it was not the right part number he has to fix.

Now he again logged in complaint number 3. C[protected] over second complaint number for getting the new service parts.

Until today i have no answers or calls from the service office in spite of calling him and the fatorda service franchise on regular basis,

Finally i was able to catch up with fatorda service franchise today and to worsen the situation they said the service franchise has been sold to some new one and they will contact me further. So it will take another 3 weeks because the parts got by current service franchise will go back to head office of LG.

So the end result is
1. me waiting from 9th Jan 2010 until today and how long i know to watch TV.
2. LG has poor service network with persons doesn't know part numbers
3. In spite of all these 4.5 months of delay i have to pay 7000 Rs.

Please let me know thru mail or call me to my new number [protected] when i will get my TV back to vision.

Sad regards,

Kannan Krishnan
+91 [protected]