[Resolved]  LG Refrigerator — Poor service

LG - Refrigerators — Poor LG service

I had bought an LG refrigerator (model no. - 245TTG4) on 20.07.2008. Now I wanted an AMC. Call centre people (on 18.03.10) told me that 1yr AMC would cost Rs.750/- + service tax and if I take for more than 1 yr (2 or 3 years), it would come at a 20% discount (ref no. - R[protected]). When the service engineer visited me on 19.03.10, he informed that no discounts are available. On my trying to recheck with the call center (that no discounts are available), your call center executive told me to talk to the service engineer himself or his ASC head as he himself would not be able to help out and give correct information. This essentially means that the call center is either redundant or its executives are hand in glove with the service center people and charge extra (withdrawing discounts at their own will).
Despite my repeated efforts, I was unable to get to the right source for the desired information. Kindly help me out.

Recently we faced problem of cooling in our lg refrigerator. My refrigerator was out of warranty so a compressor was replaced on 11/11/2009 and we paid amount of Rs5000. In summer we noticed that the cooling was not the same as it was before.We made our first complaint on 25TH MARCH .The company's executive visited and told us that the compressor which was earlier installed had a capacity of 6200 whereas the compressor that the company recently installed had a capacity of 5700.This new compressor is under warranty of 1 year.Because of this problem we have suffered a lot as it is very hot outside. We made many complaint but lg company's executive did'nt turned up.I request you to take immediate action against this company.
Our complaint numbers were:
C[protected]
C[protected]
RANJANA KHURANA
MOBILE NO-[protected]
ADDRESS:75-C/GH-10,SUNDER APPARTMENT,PASCHIM VIHAR,NEW DELHI-110087

LG/refrigerator — poor service

my fridge model no.2811FEG5 purchased on 16/06/2010 from aligarh, but my product is physically damaged from inside but shopkeepar refused to change my product, so plz help me

Hi,

I am Niranjan an user of LG Refrigerator which I bought a year back, stopped working suddenly ...I logged a complaint against it and got a call from the customer service telling that an engineer will visit and fix the problem...he did come and said that it needs to be replaced.....since it is under the warranty period so we called up the no. given by the customer service for the replacement...it has been over 2 months and the only responce that I get is that the Model is out of stock...I am facing such an inconvinience which is now becoming untoreable for me because of the pathetic service of LG....This is the first time that I have purchased a LG product and the experience is so awful that it is the last time as well for me to purchase any LG product....I am highly dissatisfied with the service and will never recommend anyone to buy LG product.

LG REFRIGERATORS — poor service

dear sir,i jitendra p chhadva frm matunga(mumbai) had complain regarding my refrigerator.a technician from aditya services vikhroli west who is authorised service provider of LG.a technician came thrice to repair my product.and it got spoilt within hour of his repairing.he changed the timer part.again it got spoilt he installed new timer.again it got spoilt twice.after contacting the technician.he is not replying.sumhow i got the number of aditya service and he told part which he installed was temporary and he doesnt have the exact part of the product.then y did he installed that temporary part and he didnt informed us about the part.his name was junaid from aditya services.and when i called aditya services to send the technician again.they said complain again at our main center.i complained there and he sent complain to neutron services.neutron services called me and said we dont do service for low products.then y do your service center gives them service.and told me to again call at main center and tell them to transfer complain to other service center.it seems i am worker to do all this work.its such bad service from LG INDIA.SHAME ON YOU.

I purchased an LG refrigerator from Subham Electronic Jorhat in 26-05-10 and in 11-05-12 a problem was detected in the fridge that it does not gets cold and on 14-05-12 i lodged a complaint in the Jorhat LG service centre throgh telephone in the number [protected] and the operator gave me a blunt and vague reply that they have have many complaints pending service and could not give me any expected date when they can attend me. Whereas they noted down my complaint, landmark and phone details but no one turned up. I did not receive a single call from the service centre but on the contrary i repeatedly called the service centre. I also called up the Manager/ In charge and sensitized him about the whole matter but he also gave me the same reply and failed to attend me. At last on 21-05-12 a person came to me and refilled the gas and I paid him Rs 862/- for all the charges. to my surprise the problem persisted and i called up the service centre yesrterday i.e on 29-05-12 and narrated the case but till now no phone calls no attendant. I again called up the service centre and got a blunt reply that the person who mends has not turned up. I called the Manager/ In charge and he replied the person / mechanic met with an accident. My complaint is I did not receive any phone call from the service centre and also did not receive any feed back calls and their sevice is too poor and slow and the persons are irresponsible and are not fit to work in a service provider office. please take note of my complaint and take necessary action against the team in Jorhat LG service centre.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team