[Resolved]  LG Refrigerator — Customer Service

Sir,

I am extremely disappointed to state that the service mechanism
of LG India is absolutely rubbish!! I would request you to take immediate action to stop the damage.

It all started with our family going for the double door, some 720+ litre refrigerator.

We planned to get it installed over the weekend however at the assigned
visit time the person did not come, so I gave a phone call.
I understand while taking care of so many product installations and deliveries, you may miss one.

But the attitude and disdainful approach followed by the incoming service
team needs to be changed.

My image of a korean company was of high quality products
backed with high quality after sales service. Its rather disgraceful and lets not even go there.

Now for some facts:

I have given multiple phone calls to your call center number- [protected]
; but there has been NO HELP extended so far for the refrigerator.

The call center representatives do not let the supervisors speak
to the customers, let alone escalate the issue.
I have made several phone calls and spoken to many representatives, namely
ZAINAB, her supervisor CHINTAN MAKWANA. Chintan was especially rude
to me.
At first he did not come on phone when requested by me. Then after a lot of
persuation when he came also, he was absolutely ruthless. No courtesies
and remorse just arguements. When asked for escalation level, he said there
is noone I can speak to and that he only is the boss. Similar experience received today as well as a some Mr. RAJESH SHIVSAGAR spoke the same language, telling me off as if I am not his customer, he is mine. I have suffered tremendous mental stress due to the whole episode.

After getting totally exhausted I tried to go the website to put an online complaint. But even there, your service team has done a great job that they have put a blockage.

The appointment date field on the page for complaints keeps showing an error, so you cannot lodge a complaint as well!!!! The page link is: http://www.in.lge.com/Support/sup-complaint-registration.aspx

So I went online and have found some email IDs and am writing to you. There is no complaint redressal form or escalation email IDs I can write to.

I THINK BUYING THE REFRIGERATOR HAS BEEN ONE OF THE MOST STUPID DECISION MADE AT MY END as they are just cheating on people with false promises. Please help.

Thanks and Regards
Shishir Verma
[protected]

job...seeking...

I have similar experience with LG.
First of all my email had no response.After my call is registered (Sevice request C [protected]);service representative visited and made a note of all the parts to be replaced and then they closed the complaint stating customer will call again.
I called up again and registered a complaint( C [protected]).Then they closed it again stating customer will call again.I am searching for an escalation forum but none is available.

The call center as well as the local service centers are completely useless. There is no clear escalation path. The auto-defrost was not working and I raised a complaint on Jul 17 (ID # [protected]). The technician came and reported that the bi-metal switch/sensor was defective. He replaced it and asked to switch on the fridge after 1 hr as there was huge ice chunks. I asked for his mobile but he did not give and asked to report to the call center if there is any further issue. He could have phoned after 1 hr to verify if the mobile # could not be shared. He was eager to get the AMC done instead of the job. Anyway, the problem remained and I reported to the call center immediately. NO RESPONSE. After repeatedly calling the call center, I was told on Tuesday to register as a fresh complaint !!! Registered again with ID C[protected]..The technican came on Jul 21 and said he didn't have a clue and said he will ask the earlier mechanic to come and see the problem..Today (Jul 22) after repeatedly chasing the call center/ service center, mechanic Md. Kalam came and started opening the cabin light moulded switch. When asked why was he doing so, he said he had previous experience of replacing the switch. It seemed incredulous to me, when the fault appears to be in the motherboard, he is unnecessarily opening up the switch!!! This guy also wanted us to go for the AMC instead of solving the problem for which money was already paid!!! Seems like making profit and giving no service is the mandate from the management.. Anyway, he admitted that he didnot have the motherboard with him and will raise the request ASAP (there is no stock apparently).. Now I have to wait and see when my lucky angel smiles and the refrigerator gets back to normal..

Sir,
I bought a refrigerater Model.GL-278VA5.DLP2EBN and Sno.002LPKW001173. IN THE MONTH MARCH 2010. This refrigeater not working properly. not cooling. So please send your technecian to rectify the deffect.
M.Srinivasa Rao.
plot no.128 Rd.no.8
Sri Venkateswaea Colony
SAROOR NAGAR .HYDERABAD
PH.NO.[protected].
E.MAIL.:- ushasrinivas.[protected]@yahoo.com

LIFE IS NOT GOOD AT LG INDIA FOR SURE