LG Electronics Complaints & Reviews

The touch panel of my mobile (LG KS660) purchased few months back is not working.

Hi,

Would like to bring to your notice that I have a lg microwave model number MS-192W. On 23rd oct I had gone to the ASC at faridabad and had got a complaint regarding my manual timer not functioning the service engineer told me that he will have to change the timer, for which I said ok and he told me that the charges would be 697rs and rs 221 as service charge. Then he took the microwave inside the cabin and came back after 10 mins telling me its fine now. I simply picked up the microwave and came back home when I tried operating it at home the same problem started moreover the thermostat button was also not working. I called up the call centre and got the complaint registered post that the agent came in to check where he identified that the timer was never being changed and I was being cheated is this what trust we need to have in the ASC its pitty to say that LG claims that they are very good in customer service but then I would say that they are best in cheating the customer by fraud. I will be escalating the case on the websites as well as the consumer court for mentally harassing me. For your information I have already spoken with the ASC manager his name is mr tyagi who is aware of the case also the person who has changed the part at the service centre his name is Puran lal the cheater and the service engineer who came to my place and identified the issue name is arun kumar. I would like to know what action are you going to take against the service centre as well as the engineer who has done fraud with me. My invoice number is 1678 and my mobile number is [protected].

i purchaged a lg microwave( model number MC - 8080PRR) from atlantic multiplex pvt ltd 34 b mahatama gandhi marg civil line allahabd up on 02/10/10 tin n [protected] cst no. [protected] amount of 13395/ rs but starter kit is not available at that time so person ( mr satish mobile number [protected]) told me that you can take this within few days . actually presently i am in chitrakoot (up ) which is 135 km far away from allahabad it is not possible for me to go allahabd again and again .on 8/10/10 mr satish told me to come on 9/10/10 but when i reached there he told me that some another person sold that kit so we come back .again i called him after few days he gave me reply that kit is not available i hope understand this matter and help me and ask the person to available that kit for me .

REF: "LG ELECTRONICS" DIRECT RECRUITMENTS OFFER.

Your Resume has been selected for our new plant, and Sales Outlet Offices, The Company selected 105 candidates list for IT-Hardware/Networking, Sales/Marketing/Business development, Asst. General Manager, Asst, Manager, Sr. Executive, Sr. Engineer, Administration, Cost Management Executives, Accountants, Production, Marketing Planning, Logistic Executive Operation and general service Departments, It is our pleasure to inform you that your Resume was selected as one of the 105 candidates shortlisted for the interview. The Company LG ELECTRONICS is a brand name in Electronics manufacturing business in India; The Company is recruiting the candidates for our new plants and Sales Outlets Offices in Delhi, Pune, Ahmedabad, Kolkata and Mumbai.
Your interview will be held at The Company Corporate office in New Delhi on 29TH October 2010, at 13.30 PM, You will be pleased to know that The 105 candidates selected 85 candidates will be giving appointment, meaning that your Application can progress to final stage. You will have come to The Company corporate office in New Delhi. Your offer letter with Air Ticket will be sent to you by courier before date of interview. The Company can offer you a salary with benefits for this post 35, 000/- to 2, 00, 000/- P.M. + (HRA + D.A + Conveyance and other Company benefits. The designation and Job Location will be fix by Company HRD. At time of final process. You have to come with photo-copies of all required documents.

REQUIRED DOCUMENTS BY THE COMPANY HRD.
===================================================
1) Photo-copies of Qualification Documents.
2) Photo-copies of Experience Certificates (If any)
3) Photo-copies of Address Proof
4) Two Passport Size Photograph.

You have to deposit the (Cash) as an initial amount in giving Account Number in favor of Company HRD. Department. for Rs. 16,200/- INR (Sixteen thousand, Two hundred rupees) through any [STATE BANK OF INDIA] Branch from your Home City to Company Senior HRD. Account NO, which will be send to you upon your response. This is a refundable interview security fees. Your offer letter with Air tickets will be sent to your Home Address by courier after receiving the confirmation of interview security deposited STATE BANK OF INDIA. This Company will pay all the expenditure to you at the time of face-to-face meeting with you in Company. The Job profile, salary offer, will be mention in your offer letter. Your offer letter will dispatch very shortly after receiving your confirmation of cash deposited in STATE BANK OF INDIA.
We wish you the best of luck for the subsequent and remaining stage. The last date of security deposited in bank 27TH October 2010, you have to give the information after deposited the security amount in bank to The Company HRD giving Account - direct recruitment via email. Your Letter with supporting document will be dispatch same time by courier to your postal address after receipt of security deposited confirmation in bank. The interview process and arrangement expenditure will be paid by LG ELECTRONICS. Lodging, traveling and local conveyance actual will be paid by LG ELECTRONICS as per bills. The candidate has to deposit the initial refundable security as mentioned by Company HRD.

NB: You are advice to reconfirm your mailing address and phone number in your reply. and 16,200/- INR ( Sixteen thousand, Two hundred rupees ) will be the Refundable amount, as 200 rupees will be deducted as bank charges for funds deposit. and if you are been selected or not, still the amount will be refunded to you, as the amount is just to prove that you will be coming for the interview, in order for us not to run at lost after sending you the air ticket and you will not come on the day of interview.

Wishing you the best of lucks.

Regards.
MRS. SONIA SINGH - (Executive - HRD)
LG Electronics India Pvt.Ltd.
A-27, Mohan Co-operative Industrial Estate,
Mathura Road, Okla phase-1,110044, New Delhi
Email: [protected]@live.com
Corporate Office Phone,
Tel: +[protected].

Well I was never convinced about the quality of LG product, and one of my friend has gifted me the 32 inch LCD TV, wanted to installed new TV properly and than called up LG customer care, (my request ID is C10A2200245 ) and I was informed the TV would be installed with 24 hrs. Now more than 50 hrs passed by and still waiting my TV to be installed.

Some local agency called me and fixed up the time on very first day, that too has not turned up. I have posted 5 calls till now and apart from assurance nothing has happen.

Difficult to understand how these guys play with emotion, worst experience given by a well reputed company.

Respcted Sir
My LG hand set take this 1 to 3 times to given universal show room that problem was not to be clear -the touch screen key pad was not working -3 times going to serviced but my hand set not ok -i am mentaly worried about this lg product and spoiled my buissness line,please take this action to universal show room -to change my hand set of LG model no GD-510 COOKIE PEP [protected]
Thank you


my contact no [protected]

My LG Split AC remote is not working. I called the toll free number they asked me to contact the local LG service centre to repair the remote or buy a new one. The person also advised me that I can visit the service centre to avoid the service charges and I need to pay only the cost of the remote. I called the LG service center in Sahid Nagar Bhubaneswar and went there with my defective remote. They accepted the defective remote for repair and promised to complete the job by next day. The next day, i went there again as per the promised time, but even after waiting for 30 mins, they could not advise me on the status of the repair...reason the person (Anand) who accepted the remote from me was not in. After that I have been calling them everyday and sometime 3 - 4 times a day to follow up on the repair status, but they just keep on promising next day. After I pushed very hard, Mr Anand agreed to send a new remote or the repaired remote on the 5th day. But even after that and after another 5 calls from me, finally the serviceman arrived with a remote. My goodness...he did not even check if that remote was working. that was a dead remote and the was asked by Mr Anand to collect Rs.643. Rs 202 for the remote and Rs 441 for the service charge. First of all, as advised by LG, I drove to the service centre to avoid the service charge...secondly; they sent the remote after 20 odd follow up calls from me and now Rs 441/- for delivering the remote???? Is this the way reputed company like LG want to make money??

Pranab
Bhubaneswar

purchase from M/s CoolestOne, Rahe Murtaza, Near Ekta Bihar,Rampur LGTV Model No. 21FU8RGE SR.NO.810BLZWO1445 GURANTEE CARD SR.NO.[protected]+2) SPECIAL GURANTEE pURCHASE INV.NO. 833 DT- 26.10.08 .
PROBLEM IN T.V. JUST NOT WORKING . I HAVE ALREADY COMLAINT LODGE IN RAMPUR CITY ON 14-10-10 MOBILE NO. [protected] MR.SUNIL JI (LG.CUSTOMER CARE).THERE IS NO ANY PROPER RESPONE AGAINST MY COMPLAINT .I THINK THAT THEY ARE NOT INTERESTED TO SHORTOUT MY COMPLAINT .


THKS

ASHOK DAS
DAS NIWAS, RAMNATH COLONY,
CIVIL LINES,RAMPUR
MOBILE NO.-[protected]
EMAIL ADD:- [protected]@gmail.com
das.[protected]@yahoo.com

I bought an LG S5200 mobile handset spending Rs. 9000+ but after one year i found its battery not working. So I bought a battery by paying Rs. 700. After another year, the battery again failed. I searched a lot (Whole Kolkata & Durgapur of West Bengal) but couldn't find a battery. When complained to LG Customer Care through e-mail, they just washed off their hands by replying with that they stopped producing that handset/battery. Please help.

i am anurag daga(complaint no.-C10A1217178). i had bought a computer a month back . two of my wires got fused due to loose connection in the power plug of the monitor. i had complained and the next day a representative had come too. He told that it would be repaired by the next day or so .ten days have passed i have been continuously been calling them they tell us that they do not have the parts.It has caused a lot of problems i want to get that repaired as soon as possible
Thank you for your help...........

Hi , my no is[protected] I want my puk code reply as soon as possible

mobile GX300 dual sim purchased in first week of October 2010. battery gets drained within 24hrs without any usage. On first day of visiting service centre in Mumbai, they make a note of the problem, collect the handset, give you the receipt and ask you to come next day. During next day visit, they make you meet the technician and then he asks what is the problem and you are given assurance that we will check it thoroughly and let you know. So your two days are gone without mobile and that too a dual sim mobile. Plus your two days visit to the service centre and that too taking a leave from your office.
Is this the way a world renowned company give service? do they keep any track on their service centres or they just appoint anyone who has 200sq.ft commercial space and ready to invest?
i was told that the problem can be with the battery or with the motherboard. I have not collected the mobile yet and don't know what will be the answer.
If it is battery problem i want battery replacement and if it is motherboard problem, I want handset replacement.
I hope LG guys are reading complaints on these websites.
Just by spending crores of rupees on advertisement is not going to help. I have many LG products at home and I was expecting a much better service from this company.
I am just waiting for the solution to my mobile problem.

Will update on my complaint after getting my handset back.

I purachase a LG GD510 mobile handset from ahmedabad on 26th June-10. I have problem with the handset's touchpad on 15th July-10 and i went to ahmedabad to repair it.Than i got my handset back on 15th Aug-10. Then again same problem with my handset on 20th Oct-10 and i went to ahmedabad again.
So I have a question I paid 6200/- rs. cash then my handset have problems whitin 3 months
I want to replace my handset or my money back.
my mail id is : amishpatel.[protected]@gmail.com
my contact is : +[protected]
plz take action about the complaint immediate

i brought LG washing machine from Vandana Distributors nashik. it took 2 days to deliver the machine at my door step.
i called customer care they told me one of the service engineers will contact me in 3 hours & in 24 hours the demo & installation will be done.an engineer named SAGAR (mob:[protected]) called me n said that he will be coming @5 pm at my house, then around 5:30 i had to call him so he said he'll come tomorrow around 11am. next day i called him around 1pm he said he is out of station he will send another man, he called me around 4:30 pm he said he will come around 11am next day.next day i called him i called directly customer care, a guy named SALMAN attented my called saying he is sorry on behalf for the late service, he said the installation will be done maximum till evening & he gave me nasik's head services a lady named mrs patil(mob:[protected]). i called her around 6pm, she said it will be done same day before 8pm but a person mr X(mob:[protected]) said he will come around 11am next day. next day i called mr X around 12noon he said that company is loads of customer to attend so it takes time, he will reach me around 1pm.
after that i called again customer care n they gave my no. to service center in nasik {[protected]}. then a person named SANDEEP called me saying that service engineer will come at my place exactly @ 2pm.
but once again it didnt happen, then i called at service center[protected] around 3 pm, I dont remember the persons name that picked up my call he said service engineer will come but i said that i want to speak to their service manager so he transfered call to service manager his name is BALERAO. he said that they have loads of customers to attain then there were some rude words exchanged and at the end he said "Tumne koi esaan nahi kiya LG ki machine leke" [censored]ing son of B****.
After few i gotta call from earlier service engineer SAGAR ( mob:[protected]) he said he will be coming around 3:45 pm.
he came at that time n while showing demo he said " we have loads of customer to attend" then i said " in todays competitive world nobody( read customers) waits for any company"
then SAGAR replied " tumne LG ki machine kharidi hai LG company ko nahi"
see the way talk to their customers [censored]ing son of B****.
i would rather say purchase from samsung or some other non reputed company, they will give good service.
LG means LOWER GRADE [censored]ing S**T company

DEAR SIR/MAM,
MY NAME IS AJAY GROVER AND MY CONTACT NUMBER IS[protected].[protected]I REQUEST YOU TO PLZ HELP ME OUT FOR MY PROBLEM WITH LG CUSTOMER CARE...I HAD PURCHASED A LG MICROWAVE AND IT IS GIVING PROBLEM AGAIN AND AGAIN.....ITS WARRANTY IZ OVER ..SO THEY TOLD ME TO DOES ITS AMC OF RS.850/- WITH THIS AMC THE CUSTOMERS WARRANTY IS EXTENDED FOR ONE YEAR ..I HAD TAKEN MY MICROWAVE TO THEIR SERVICE STATION ON THEIR RECOMENDATION SEVERAL TIMES..THEN IT WORKED OK FOR 5-6 DAYZ ...NW AGAIN IT IS GIVING ME THE PROBLEM..AND THE LG SERVICE AGENTS ARE ASKING ME TO BRING MICROWAVE TO THEIR STATION AGAIN..BUT ITS NOT ACCORDING TO THEIR RULE..THEY PROVIDE HOME SERVICE....SO PLZ HELP ME OUT BY SOLVING MY PROB...I SHALL BE VERY THANKFUL TO YOU

KM335 LG Mobile Phone bought in January 2010 at Kolkata.

The phone worked for 10 months then the keyboard went unresponsive. LG service promised to repair it within Warranty in 2 days but still not received it even though 12 days passed from Promised date.
Service centre said please phone "tomorrow" for the 6th time......going on for last 6 days.
Should I take LG to Consumer court ???

Thanks
AMIT

dear prasad,



i request u r intervention to initate action aganist culprites who are spoling u r lg company image
name:- srinivas chary [protected]
sunil [protected]
B.krishna [protected]

NOTE :- further the same will be esculated to MR THAVAMANI & MR RJ PRASAD


----- Forwarded Message ----
From: Ramesh Ratnma <[protected]@yahoo.com>
To: [protected]@lgindia.com; [protected]@lge.com
Sent: Mon, October 18, 2010 11:49:30 AM
Subject: service technician compliant

dear sir,

One o[censored] r employee mr srinivas chary & mr sunil working in ameerpet branch. They are giving two estimation, one is in the name of lg company and the other one is there personal one and they had open the new service center which is located at 2-2-61/26/1 Ayyappa swamy temple road, vinayaka nager,Amberpet, [UNIVERSAL SERVICES].

mr srinivas chary [protected]
mr sunil [protected]

so why the reason i am sending u the mail is that u be alert and make an enquiry on that technician.i[censored] make any delay u may lose u r other customers also.



THANKING YOU,

RAMESH

Hi,

I am really disstisfied from the service proved by LG Elctronics. I wanted to speak with LG for repiaring of my Washing MAchine and after a lot of effort , finally after a fornight on 23rd Sept 2010, Mr. Parsuram from LG services [ Fair Deal Services ] came and picked up my faulty washing MAchine . Challan number was - 455. He confirmed that , they will provide a replacement till the time my machine gets rectified , but they never gave any replacement.

Now It's almost amonth & I don't have any clue as to what are they doing.

Please see the following Trail mail for exact picture :-

[COLOR="red"]From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: manavi manas <[protected]@yahoo.com>
Sent: Thu, 7 October, 2010 4:33:07 PM
Subject: Re: sorry

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an
immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Atul Wadhwa
on his mobile number [protected].

Thanking you and reassuring you of our best services always.


Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)



manavi manas
<[protected]@yahoo.co
m> To
[email][protected]@lgindia.com[/email]
10/07/2010 09:54 cc
AM
Subject
sorry



Hi Shweta Puri

it seems that LG people are not able to repair their machines...if that is
the case i want my machine back so that i can get it repaired from
somewhere else...you people are not even bothered to even revert to the
mails.....
ritu

From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: manavi manas <[protected]@yahoo.com>
Sent: Wed, 22 September, 2010 5:30:38 PM
Subject: Re: Complain Registration from [url=http://www.LGINDIA.com]LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine[/url][protected]

Dear Customer,

We are sorry to learn about your dissatisfaction.

We have forwarded your issue to concerned Branch Service Manager so that an
immediate step can be taken in this regard.

Please don't hesitate to contact our Branch Service Manger Mr. Atul Wadhwa
on his mobile number [protected].

Thanking you and reassuring you of our best services always.

Thanks & Regards
Shweta Puri
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)

manavi manas
<[protected]@yahoo.co
m> To
[email][protected]@lgindia.com[/email],
09/22/2010 10:06 [email][protected]@lgindia.com[/email],
AM [email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email],
[email][protected]@lgindia.com[/email]
cc

Subject
Re: Complain Registration from
[url=http://www.LGINDIA.com]LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine[/url][protected]


IS ANYBODY LISTENING OR MY REPEATED COMPLAINTS ARE FALLING ON DEAF
EARS????????????


this is height of ignorance.LG is supposed to be a company who value its
customer but no such thing has happened in my case...


provide me with a solution asap.....

ritu verma


From: "[protected]@lgindia.com" <[protected]@lgindia.com>
To: [email][protected]@yahoo.com[/email]
Sent: Fri, 17 September, 2010 4:48:30 PM
Subject: Re: Complain Registration from [url=http://www.LGINDIA.com]LG Mobile Phones, Touch Phone, LG LCD TV, Plasma TV, Monitor, Home Theaters, AC, Washing Machine[/url][protected]



Dear Customer,

Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an
immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on
our service ID [email][protected]@lgindia.com[/email].

Thanking you and reassuring you of our best services always.



Thanks & Regards
Roopa Panwar
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)


|[protected]+[protected][protected][protected]|
|Complaint No|[protected] |
|[protected]+[protected][protected][protected]|
|Name |ritu verma |
|[protected]+[protected][protected][protected]|
|Email id |[protected]@yahoo.com |
|[protected]+[protected][protected][protected]|
|Address 1 |33,first floor, |
|[protected]+[protected][protected][protected]|
|Address 2 |Jaipuria enclave |
|[protected]+[protected][protected][protected]|
|Address 3 |Kaushambi |
|[protected]+[protected][protected][protected]|
|Landmark |----- |
|[protected]+[protected][protected][protected]|
|State |Uttar Pradesh |
|[protected]+[protected][protected][protected]|
|City |Ghaziabad |
|[protected]+[protected][protected][protected]|
|Pin Code |201010 |
|[protected]+[protected][protected][protected]|
|Std Code |0120 |
|[protected]+[protected][protected][protected]|
|Phone No |4291203 |
|[protected]+[protected][protected][protected]|
|Mobile |[protected] |
|Number | |
|[protected]+[protected][protected][protected]|
|Product |Washing Machine |
|[protected]+[protected][protected][protected]|
|Subcategory |Front Loading |
|[protected]+[protected][protected][protected]|
|Appointment |16/09/2010 |
|Date | |
|[protected]+[protected][protected][protected]|
|Type of |Complaint |
|query | |
|[protected]+[protected][protected][protected]|
|Remarks |I am using LG front loading washing machine.(Capacity-5.5Kg,|
| |Model No. WD-85260NP).its drum is not rotating.i have lodged|
| |a complaint some 15 days back and was told that service |
| |engineer will visit in 24hrs time.no one has contacted us |
| |since then.my complaint no. is:C109.please treat it as |
| |urgent.... |
|[protected]+[protected][protected][protected]|
| |
[protected][protected][protected]|[/COLOR]


Now , we are totally clueless as to what to do. Finally after lot of efforts I called up Mr Sunil Wadhwa - [protected], & asked him about the status. he told me that he will call back in 10 minutes after checking the status. BUT As expected I didn't get any call. Then I called him after 2 hours & he again told me that he is yet to get the details & some mr. DILIP [ [protected] ] is calling me with the status . he put me on hold & then disconnected. Then my wife Ritu verma [ She was co-ordinating for this since very begining ' recd a call from Dilip & he told that they are not getting the spare part { Dreum }, hence the machine is still not rectified & is looking for this & will try getting this fix ASAP.

Then I called DILIp but he didn't pick up the call [ As expected ]. I am totally clueless as what to do. they are not reverting, not showing any repsonsibility. very careless & rude attitute of the employees. I have lodged a complaint on LG cenbtral customer care number as well [ BUT they dont even know how to communicate, so I don;t think anything gonna happen through them ]

Now, request you to please get this complaint registered & let me get my washing machine back from LG.

A highly dissatisfied Customer of LG

Nishit Verma
[protected]

Bought a LG Lcd tv last year. It has konked out with no power supply reaching it. Despite calling up continuously everyday in the past week at their customer care number [protected], no technician has yet even cared to call. Each call to the customercare number is responded by a man/woman with an impersonal, machine accent who keeps repeating that my complaint would be attended to soon. Calls to the dealer -Ideal Agencies, Trivandrum- from whim I bought too has been of no use. I will never buy a LG product in future as for them customer is crap.

WE HAVE PURCHASE ONE SPLIT AC 1.00 TON FROM LG SHOP. NOW THE AC IS NOT COOLING WEEL AND MADE COMPLAINT WITH LG CUSTOMER CARE UNDER COMPLAINT NO.C[protected]. 1ST DAY THE ENGINEER VISIT AND ADVISE TO NEED TO RE-FILL AND GAS AND WILL COME NEXT DAY ALONG WIT THE GAS KIT. ALREDY 15 DAYS IS PASSED AND NOBODY CAME TO FILL THE GAS. WHEN WE REMINDED WITH THE CUSTOMER CARE THEY HAVE PROVIDE LOCAL SERVICE CENTRE NO.[protected], 1ST DAY THEY HAVE PICKUP THE CALL, HOWEVER NEXT DAY ONWARD THEY ARE NOT RESPONDING. ALREADY 15 DAYS IS PASSED. SO LG IS CUTOMER SERVICE IS VERY POOR.