LG Semi automatic Washing Machine — False Commitment for Charges | |||
Hi, We had some problems in our LG Semi Automatic Washing Machine [Model No : WD9003] for which we had called the authorized representative from the company itself. Mr. Vinod had attended the case vide complaint No RNA[protected] and has suggested to take the machine at the service station for change of parts which would cost aroung 1500/-. He had collected Rs. 280/- as communicated earlier and had asked that their representatice from M/s Krishna Services will come and collect the machine from our residence. The machine was collected with procedure and on 17.10.2011 we received a call from service station that the machine is ready for delivery and the chages were said to be Rs. 1775/- which was later ratified to Rs. 1495/-. As per the representative Mr Vinodbhai the tranportation will be at the cost of company but now they have levied Rs. 250/- as transportation in my bill. When enquired some Mr. Prakashbhai who did not even provide with his full name said that if you want the machine you have to pay the transportation charges in a rude language. When we visited the service centre the rate chart for services was displaying Rs. 150/- as transportation charges. Out concern here is not Rs. 250/-, Our concern is that the charges were earlier not communicated and later we come to know that the charges are different as per the schedule displayed in the service centre. In this case we fear that in case if we do not agree to their terms and condition they would install inferior quality parts in the machine which might be harmful in longer run. Request you to please help. Regards Sanjeev Rathi +[protected] Was this information helpful? | |||
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LG Semi automatic Washing Machine — Deceitful dealings/procedures and No response after
I have visisted relainace dgital store at ambi mall, gurgaon for a LG semi automatic washing machine, On 7th Oct 2008, as i have decided to go with LG SA 1022M and i have paid through cash, they commited to send me the machine next day.They send the machine as usual on time, till now the things are going ok.
but when i opened the cover of it, a Dent was there. So i called up to the reliance digital on their provided no.
they promised me to send an engineer next day, to check the where dent is their in actual or not, I was waitng for the engineer to come on 8th whole day but no response from their, in the mean time i called back to customer care several times, and every time i called up their new face appear, and after teeling whole story to him he said ok sir i will call back to you.
and after that all got blank, i was so much depressed with this kind of response. then finaly at 6 o clock everning when i called up their they expressed sir our engineer is on leave and cant come today so i will definitly send him at ur desired time.
i ask him to come at 6 O' clock on 9th OCT 2008, but whole day their is no response. and when time goes above than 6, i was eager whether he will come today or not as well.
So i called at least 25 times on reliance digital customer care, but every times some one pick up the phone and cut it, no body is ready to talk even.
i think they got caller id and after seeing the number they cut it.
then i got a call from engineer that I would like to come to yours place at 7:30 PM evening, then he came finally.
He prepare a report and took my bill for replacement of the piece then he said it took another 2 days to replace the machine, and i feel helplees as today is the 2nd day but no response, from their side, and as i called them they said ok sir i will let u know, or call back to you, and till now today is 12 Oct 2008 i couldnt get my Machine.
I never expect such kind of Service.
once i complained either engineer should come with the new piece if machine and replace it, they should respect the time of customers as its not the case if i purchased the machine i m the biggest fool and now what ever they want it on their hand.
I m really feeling helpless and dont wish to call again to customer care. bcaz they just said i dont have information or divert it to another person, and keep doing it till the customer got fade,
the commitment should be proper and customer need to keep informed, if they simply make a call sir ur machine wil rach at this time, so that i can do some other work in th mean time and reach at home, but i have to wait whole day like this as i m alone at my home, like tehy can come anytime.
thats really suffocating.