[Resolved] LG Service And Amc / Extended Warranty Contract — LG Service Sucks in absence of spares, manpower and SLA
Inspite of purchase of extended warranty of Washing machine, LG Service has no respect and time plan for response time, up time of critical appliance required day-to-day basis.
LG Service has no courtsey to call and provide progress or status for Service calls which have exceeded 17 days and for which customer is visiting their offices and calling them 3 times in a day. (73 calls made so far)
Complaint No. C10A0707117 dated 7th Oct 10
Clearly there is 5 days response time by Service Dealer(Micro Services) indicating no field man power available.
5 days to validating AMC /ext warranty contract by LG local Service center in Thane, Ghodbander road under Mr. Janak Joshi
5 days for procurement and sanction of spares by LG office from Chennai
3 days to get sanction by LG office (Local authority GM service)
Current status...Wrong part despatched.. STAUS OF CALL LEFT FOR ANYBODYS GUESS !!
Complaint marked as Resolved Aug 13, 2020
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