LG Television — Faulty product Sale and Worst Service after Sale

Respected Sir

I, respectfully submit that I had, for the first time purchased LG's color TV from M/S Ruby Enterprises, Dhobi Bazar Bathinda vide bill no. 939 dated 21.08.2008. When I started the TV at my residence, the same day it did not function. I contacted the dealer over telephone regarding non functioning of TV. He sent a mechanic at my house, who after two hours said that there is fault in the TV and get replaced the set. Then I again contacted the dealer for replacement of TV. He after two days replaced my TV.

When we fell asleep at night in the other room, at arount 2:00 am (midnight) we heard some noise. We woke up and were astonished to see that TV was on. At the first instance we took it as our mistake that we might have forgotten to switch off TV. We switched off from main and slept. Again on next day we noticed that TV, when we switch off it with remote, starts on its own at its irregular intervals say 5 minutes, one hour, three hours.

When I contacted the dealer at his showroom, he gave me a telephone no.[protected] and advised to contact at that number. I contacted at the given no. on 20.09.2008 and Madam Savitri attended me. I narrated my problem to her. After hearing my problem she gave me complaint ID no. N8C92006739 and assured to resolve my problem at the earliest. Mechanic from local LG service center came at my residence and after some time said that set is ok. There will be no problem now onwards. But the problem continued.

I once again contacted the dealer over telephone and told him my problem. He told that the set generated problem after delivery at your house and we are not responsible for that after so much time. You do not know how operate TV (My age is 51 years).

I there after contacted at the toll free no. given above and I was attended by Mr. Vinod Kumar to whom I narrated my problem. He gave me complaint ID no. N8C[protected] and assured to resolve my problem at the earliest. Again same story was repeated. Mechanic came; some time spent on the TV set and assured that the problem had been repaired. But my bad luck, problem still persists with the TV. I contacted at the above no. for the third time on 03.10.2008 and lodged my complaint to Mr. Anand Kumar who gave me complaint ID no. N8C80309927 and assured me that my complaint will be resolved soon and you will not face the problem in future.

Mr. varinder from your local service center came on Saturday 04.10.2008 at my residence and after checking the TV he removed "MainBoard" from the set and told that it demands some repair and I will revisit on Sunday 05.10.2008 to fix the "MainBoard". After my repeated reminders over telephone and personal visit to LG service center Mr Kamal Ahuja Mechanic came on 09.10.2008 and fixed the "MainBoard" and told that its "IC" was damaged and have been repaired and the TV set will run smoothly now.

I may call it my bad luck tha the TV is still suffering from the same problem despite my repeated complaints with dealer / LG customer care center. When the company had designed the TV to be switched on/off through remote then why it is not functioning properly. On the night of 10th October we again had to switch off the TV set from main as it started on its own at night after we went to sleep.

I now request you to look into the matter and arrange to resolve my problem either by getting repaired or replaced at the earliest. I cannot spare time on daily basis for lodging complaint, reminding therefore and so on.


Yours sincerly,

Raj Kumar Gupta
House No #363
Kamla Nehru Colony
Bathinda (Punjab)