[Resolved]  LG Xcanvas LCD TV 26 Inches — Extremely Poor After Sales Customer Care Service for Problem in TV

Hello,

I am Vrajesh Tripathi currently residing in Pune. I have purchased LG LCD TV from Mumbai on 26 Feb 2008. I have recently shifted to Pune in Feb 2009.

I understand my warranty period is now over. But on 21st Mar 2009 (Saturday) My TV suddenly broke down while we were watching it. It switched off in between. And after that when we tried to switched on it never worked.

We lodged a complain on same day i, .e 21st Mar 2009 through customer care.Complain Num is W9C32101902. And person attending is Surendra Kashid Then after 2-3 days your technician appeared and checked the TV he wasnt sure what the problem is he said either power supply or panel is problem and told us to get back to us next day. He never called back but we have been calling him every alternate day and he's always saying tomorrow or giving other dates. but never turned up till date. TV is still in same condition after 13 days.

You guys claim a lot about your customer service standards but its unfortunate that I have to experience such sub standards service. This is totally unaccetable.

I have decided not to trust any LG products now onwards and I'll make sure I'll spread the words in whatever way I can. I work for IBM and have decided to send this alert to a larger group in my organization and previous organization so people think twice before buying LG products.

Now even if issue is resolved I am going to do this as I and my wife is really bugged with this whole issue.

I hope you understand this and get me a proper explaination on this issue.

Thanks,

Vrajesh Tripathi