[Resolved]  Liberty Shoes — changing of slippers or refund the aid amount for it

Address:

Faridabad, Haryana

Here I am ANURAG JAIN, here I am writing this complaint against the LIBERTY SHOES…

Earlier I had purchased a air of DR. soul slippers cost for my mother on mothers day. But there was a problem starts occurring, problem was that the upper soul was start fading and there was outer side there were stritches of thread that was also start come outside. Then I complained about the product to the showroom of LIBERTY where I purchased that slippers to my mom….

Serial no. 386
Shop name
SHIVAM ENTERRISES
TIGAON ROAD, NEAR SHIVAM MOTORS
BALLABGARH, FARIDABAD
PHONE NO. [protected]
TIN NO. [protected]

After complaining they made to change the slippers in one month i.e on 23rd june but worth in 5 days it started again fading, and 6th day one stitching came out again.
So I again go to the store and returned the sandals to the store on 9th july,2012.

After that I had complained again then he said that do mail me on ([protected]@LIBERTYSHOES.COM) then I have follows the company rules… according to liberty customer care I had dropped the mail but they didn’t get my mail, I don’t know they were lying or what else… I had drooped 5 to 6 mails but they didn’t get the any mail from my side…
Then I contact the jago garahak jago…….

Acc. To JAGO GRAHAK JAGO I post the written complained letter to the customer service head, liberty shoes, liberty house road, karnal (Haryana-132001) having phone number [protected]. After that I contact to MR> VISHAL OR KULDEEP (Executive of liberty ) but they never registered my complaint and they always tell me call on next day, this will happen every time. They were talking very rudely to me every time whenever I talked with the both person… I had said please reply me in written form. But in 4 weeks I didn’t get the revert letter yet from that side.

Here I am want to take this action because that amount was a big amount for me because i know how I collect that amount for that slippers.
Now I don’t want these slippers made be changed but I want the amount which I paid for that slippers. if possible then take action for my complaint about the slippers as soon as possible.

PLease revert me as soon as possible on my phone number or on my mail id which is shown below.

Regard,
ANURAG JAIN
Ph. No. [protected], [protected]
Email ID : anurag.[protected]@gmail.com