Comments
Dear CEO Lufthansa,
I am also feeling the same depression dealing with the email address esales.[protected]@dlh.de
My PNR number YPMBYY
No response from Swati Vashsist or any of your team members yet.
Please provide us with a better service and also provide a phone number to contact the eslaes.[protected]@dlh.de
Tags: Lufthansa, Worst Customer Service, Reservation, Cancellation
I am also feeling the same depression dealing with the email address esales.[protected]@dlh.de
My PNR number YPMBYY
No response from Swati Vashsist or any of your team members yet.
Please provide us with a better service and also provide a phone number to contact the eslaes.[protected]@dlh.de
Tags: Lufthansa, Worst Customer Service, Reservation, Cancellation
I think I spoke too soon in my previous comment.
Apparently the Indian office was closed due to National Holiday, and I had to wait 3 whole nights to make reservation changes. Swati Vashsist did help a lot to make necessary changes. (much appreciated)
I still have to wine about one single email address for all passenger changes/reservations.
In this e-commerce world, having to wait for 72+ hours to make a change to the travel dates is unacceptable.
Airline(s), please give some attention to this issue.
Apparently the Indian office was closed due to National Holiday, and I had to wait 3 whole nights to make reservation changes. Swati Vashsist did help a lot to make necessary changes. (much appreciated)
I still have to wine about one single email address for all passenger changes/reservations.
In this e-commerce world, having to wait for 72+ hours to make a change to the travel dates is unacceptable.
Airline(s), please give some attention to this issue.
26%
Complaints
117
Pending
0
Resolved
31
+91 12 4488 8999
+91 124 488 8888
12th Floor, DLF Building No. 10, Tower B, Delhi, Delhi, India - 122002
Abhijeet Khivansara
abhijeet.[protected]@gmail.com