[Resolved]  Lufthansa — Delayed Baggage and Lost Items

Address:

Delhi

On arrival at New Delhi Airport (12:30 AM IST, 8th August 2012), I discovered that my luggage was missing and I informed your ground staff of this, they completed a PIR and gave me a copy informing me that my baggage has been mishandled and would reach in the morning in next flight. In morning I received a call from the Lufthansa staff that my baggage has not cleared the customs and called me at the Airport to get it cleared from custom.

Please find the details of baggage below:
Baggage Tag Number: LH 287876

After long wait at the airport , a Lufthansa staff accompanied me to the warehouse and custom department to get my baggage cleared, when we opened the sealed baggage in front of the custom officer , to our amazement , some items were found missing from my luggage. The watches were stolen from the bag and only remnants were empty cases and packets. I immediately informed this to accompanying Lufthansa Staff , who assured me that the cost of lost items will be reimbursed by the LH airlines and I need to report the missing items to the airlines.

Please find the list of missing items below:
1) One Fossil watch. (New)
2) One Casio watch. (New)
3) One pair of Nike sport shoes. (New)

Concluding this incident, in considering the loss I have incurred. I would like to claim $280 to be paid immediately to me by the Lufthansa Airlines.

Please let me know if there is anything you can advise me as I am very upset about this incident.