Lufthansa — Cancelled Flight / Missing Luggage / Service / No answer to 3 registered letters

6 Reviews
Dear Sir / Madam,

It is with great regret that I write this letter of complaint and hope that a concerted effort is made not to repeat the experience that we as a family had on your airline !

I took my flight on the 25th of November 07 from London Heathrow. Flight 4725 (Trip Locator ZZX68R) to Mumbai (India) via Frankfurt.

The flight was delayed due to a “backlog” of landing flights I was informed and my ongoing connecting flight to Mumbai took off stranding us all in Frankfurt all day.

I had to wait at Frankfurt airport for over 11 hours !! until I was put on an Itihad flight via Abu Dhabi stopover, causing further delays in my business schedule.

I consequently missed my internal flight to Bangalore ; my meetings were postponed ; my pick up vehicle cancelled costing me more money ; I had already spent over £ 45 on phone calls ; a further £ 25 on my meals ( I was given 15 Euro meal coupons by the airline which was an insult !) ; and my Duty free purchase was “lost” due to the fact that I had to leave the transit area and re-enter the airport security system as I was forced to obtain an Itihad Flight Boarding pass !!

It got better !! At 10.25 pm at night the flight was delayed due to my bags that were misplaced by Lufthansa !! I very nearly missed that flight due to the mismanagement of the luggage in transit !!

I finally arrived in Mumbai nearly a day late, having missed my connecting flight to Bangalore / pick up and my business meeting.

My wife and two children joined me for our holiday in late December and we returned via India by Lufthansa on the 3rd of January 2008, via Frankfurt (Flight 4724) Locator ZZX68R.

We were kept waiting at the luggage carousel at Heathrow, for over 45 minutes when an announcement was made that our luggage ALL OF IT, was misplaced and not on our flight!! They promised to bring our bags (6 in all) to our home later that day.

This did NOT happen!! The luggage arrived the next day late in the morning!!

My children and I had certain medication that was in the luggage (due to security etc) and my Office papers / laptop and other urgent items that were required urgently and inaccessible due to the misplaced baggage.

To cap it all Two of our suitcases had large gashes at the side and were damaged badly and will need to be replaced.

I will now list my costs / expenditure incurred that will have to be re-imbursed by Lufthansa:

• Phone calls from Frankfurt etc. £ 45.
• Meals at Frankfurt airport. £ 25.
• Duty Free items not allowed by security at Frankfurt. £ 30.
• Private Taxi pick up cancellation and re-arrangement approx. £ 27.
• Connecting Flight to Bangalore cancelled and re-arranged. £ 60.
• Private Taxi pick up cost re-arranged at Bangalore. £ 20.
• Meals in Transit (ie: Abu Dhabi etc). £ 20.
• Cost of Antler suitcase replacement. (damaged in transit) £ 170.
• Cost of Carlton suitcase replacement. (damaged in transit) £ 120.
• Due to the delay on the 3rd Jan 08, we missed our pick up at Heathrow airport and I had to pay £ 45 to be dropped off.

I cannot start to write down the cost of the inconvenience and time and business disruption caused due to the above fiasco!!

In conclusion:

I want complete re-imbursement of my legitimate expenses that I have incurred and listed above, amounting to £ 562.

Four return tickets to India and back (valid up to a year). This is to compensate for the horrible experience we have had on our “holiday”.

I await your reply in the above matter and I am prepared to take this further with the relevant authorities; the Media (that I am associated with) and my legal representatives to bring to light our horrific ordeal / experience.
Complaint comments  5 Comments     Updated: Share0Tweet0


I got appointment letter from Luthansa Air lines uk.& Gullivers asked abou the BGH 650 have to pay for VISa process. IS it correct /not? Pl. reply. For your Job ref. No LFTH/JOBEXP/014UK, Job Designation: Electrical Engineer/20.6.2009 from LUFTHANSA AIR LINE on 20/6/2009.
With ref. to above subject, I have received appointment letter from LUFTHANSA AIR LINE Canera building Terminal Three Earls court road, London Heathrow air port UK ( jobs.luthansa Ph No [protected] & asked us to approach to Gullivers Travels associates for visa proecss. This GTA asked to pay GBP 650.00 for Process. Job ref. No LFTH/JOBEXP/014UK, Job Designation: Electrical Engineer/20.6.2009.
Is it correct ?


LUFTHANSA — Lost Luggage

To Whom it May Concern:

My name is Mark Chernyak.

I was travelling from Moscow to Philadelphia through Frankfurt on 07/07/10:
LH3189 from Moscow to Frankfurt
LH 426 from Frankfurt to Philadelphia.
E-Ticket # 220 [protected]

In Moscow I've checked in 2 pieces of luggage:

I arrived to Frankfurt on-time. I departed from Frankfurt to Philadelphia on schedule. But something was wrong with the plane, and it was returned to Frankfurt after 3 hours in the air.
The plane landed in Philadelphia with 6.5 hours delay. As a result I've missed my business meeting.

I was unable to get my luggage.

I did not get iny informtion about my luggage even 24 hours after arrival.

Please, consider this e-mail as an official complaint.
Please, expedite the process of returning my luggage to me.
I also request to get a compensation for replacing some of necessities and I expect the compensation for all my inconvenieces.

Sincerely, Mark Chernyak
contact lufthansa . u should get adequate compensation. some of the tickets include travel insurance also.check with travel agent about insurance
Flight LH690 FROM FARO TO FRANKFURT TO TEL AVIV. All luggages of close all passengers were missing. After waiting 4 hours, we were told to fill all the infos regarding our bags . they promised to deliver next day. I have inside my paper work my prescriptions and so on . Washing the same shirt every day .I sent 6 emails and 6 phone calls . till now no one answer from your stupid LAUFER AVIATION. I want to cancel my return ticket with you, as soon as I get my bag.I already canceled most of my meeting due to the fact that, I have no documents to present . I only hope not to get short of my medications.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    Customer satisfaction rating
    +91 124 488 8888
    +91 12 4488 8999
    12th Floor, DLF Building No. 10, Tower B, Delhi, Delhi, India - 122002
    Lufthansa - Cancelled Flight / Missing Luggage / Service / No answer to 3 registered letters