Mahanagar Telephone Nigam [MTNL] Complaints & Reviews

To
General Manager
Kandivali

I am Dr. Chaturvedi Ramesh Mahanand, Add. B/37, Sneh CHS Bldg no. 12, Jankalyan Nagar, Off Marve Rd Kharodi, Malad West.
I applied for the FTTH connection from MTNL on 7th June 2013. The wiring was done and modem was installed in last week of July. The internet connection was started around 31st July 2013.
Mr. Shukla from MTNL was contacted regarding the same and was facilitating the activation of connection.
On 7th August 2013, the internet connection went out of order i.e. the internet light is not present on the ADSL modem. I tried to register the complaint on the call centre nos provided on the website however it was told that their is no data in this regard in their database.
I am only having the demand note cum receipt (attached herewith) in my possession as a proof of connection. I am also not communicated about my telephone no. on which this internet connection is registered. I have informed Mr. Shukla about this.
Disruption of internet services and inability to lodge complaint has led to a lot of mental agony especially so because I believed MTNL to be a transparent and very good organization.
Please look in to the matter and activate my connection. Also in principal I should not be charged for the days I have not had internet connection.
Thanking you.
My details - Phone no. 28081017
These are the nos quoted on my receipt issued by Dy. manager (C.S.C. Kandivali) -
[protected] and [protected]
Work order no. 671/672 dt. 7/6/2013
Receipt no. 30915

I have paid my landline bill thru net online on mtnl site
But the same are not acconted for so far
Transaction code id s0002/tr024/[protected]
Telephone no. 24150964 c/a no. [protected]
Bill paid amount rs 878.00
Bill no. [protected]
Reference no. Mepg[protected]
Online bill payment date on 13/06/2013

Sushil v raje mobile nos [protected] , [protected],and [protected]
Reliance landline no.[protected]

dear sir ,I am user mtnl board band my telephone no is[protected] fully out of order last two month .I have raised many complaint ,repeated complaint but no action taken by MTNL side .I am facing very difficulty with out board band and also received mtnl bill for last month when our telephone is completely out of order.

I have new broadband connection from 19 july, 2013 but My mtnl adsl light not stable from same days when take a new internet connection, My mtnl number is[protected]. I have many times call in mtnl customer care center but they not solve this problem. I request you will look into the matter and get the issue resolved as soon as possible ..

I have new broadband connection from 19 july, 2013 but My mtnl adsl light not stable from same

days when take a new internet connection, My mtnl number is [protected].
I have many times call in mtnl customer care center but they not solve this problem.
i request you will look into the matter and get the issue resolved as soon as possible ..

We have MTNL Broadband connection provided by some third party PRIDE.
The connection is broken / down most of the time, but bill comes on time and if delayed they charge fine.

The amount of work loss that we face is huge compared with downtime (not just a day or two but a week???)

Not sure how much this site helps in this issue, but really it is very pathetic service that MTNL is providing.

If this doesn't work then I will have to seek court as I have suffered and MTNL will have to pay for it.

I am a lawyer by profession and has been practicing at various courts in Delhi. I have to work from home thereore, i had got installed MTNLs broadband services. however my internet is not working for last 15 days. the local lineman of my area visits on my complaints and temporarily fixes the connection, but it again gets disconnected.this process has been going on for last 15 days.
I have been informed by him that the telephone wire has been damaged and also has 6-7 joints, therefore needs to be changed. however there is no wire in the stock. he has even suggested me to get wire on my own and he will fix it after taking some money from me.
today since morning I have not gone to court and am trying to complaint on the telephone about the problem. I have spoken to 2-3 officials , even my area manager Mr. Anil Gupta but all my complaints have been in vain. Everyone gives a new number to me and suggests me to speak to someone or the other as they cant do anything.
details of telephone nos on which I have spoken is as under:

1. 23711229 at 10.10.AM

2. 23972455 at 10.020 AM,11.11AM

3. [protected] at 1.00 PM

4. [protected] at 1.15 PM

To whom so ever concerned,
I Mujahid Qureshi resident of Byculla morland road is writing this complaint to you against MTNL Broadband services.From the past one month my internet connection disconnects frequently and i am really disturbed because of the same.I am unable to do my work properly on the internet because of the disconnections.I have submitted a number of complaints with the MTNL customer support but they only give docket number and never respond to the complaint.This is really mentally harassing me because i am properly paying my bills but not getting proper service and no response to my complains.My MTNL landline broadband number is 23091065.Please look into this matter and i hope i get response from you ASAP.Regards
Mujahid Qureshi
[protected]

This review is for MTNL Idgah Exchange , where i visited to get my Phone services disconnected as they were not up to the mark for past 4 months. Despite numerous reminders, when i got nowhere, i decided enough was enough.

I took with me all the MTNL equipment and a handwritten application for service disconnection request. I reached MTNL Idgah on[protected] at 10:00 am and the Sanchar Haat hall was empty, i was asked to go to Desk 5, where a long list of must-do's awaited me for disconnection rules. I was given an application form and told to bring the registration slip issued 3 years back at the time of taking services, a pan card for signature verification and come between 3 and 5.

Its not that i see them working. They are sitting doing nothing.With no choice, i left MTNL for my office and got an Affidavit made for loss of registration slip for Rs, 100/-. I got my PAN card copy and took an early leave from office to reach MTNL Idhag at 3:20pm. After showing the documents at Sancaar haat desk 5 , i was issued a pass from next desk for Room 302 in the adjacent building where the process was to start.

At 302 i was told to get documents signed from someone at Room 101. I waited patiently as i observed a slower than dead MTNL officer in 101 who was attending to someone who came ahead of me. It took him 10 mins to punch on his computer 2 phone numbers. By the time it was my turn, he opened his tiffin for lunch. It was 3:35pm! When i asked him for signatures, he was quite rude and told me that it was not his area and sent me to find someone in room 110. From there i went to 112, where the Divisional officer told me to go to 301 to get signatures, as without those, he won't sign.

At 301, i met a decent chap, and i told him that i was totally frustrated with running around, so instead of making me run, he should sign and help me. He could sense my discomfort and signed, and asked me to attach the latest bill - payed copy, as otherwise it won't be processed. I went again to sanchaar haat for latest bill, only to be told that cash counter is closed! It was 4:00pm! The only window open was for cheques- and i thanked my luck that i had my checkbook with me. I made the cheque and submitted it.

Sweating and huffing, i went back to 112, only to be told by the Divisional Officer that he can't accept my application as it states- services not up to the mark! Mr. Divisional Officer told me to take another form and write anything except that, else he won't sign it. He was sitting with 2 fellow gossipers and told me that getting the phone working was his job and he will get it working. I told him, i was through with his services and do not want MTNL anymore. He told me he can do nothing in that case. I told him that if he does not sign on my application - as its my valid right to choose as a customer - i will escalate the matter to higher authorities, to which he said - "go ahead".

This DO - told his gossipers in front of me that SDM, was particular about customer reasons for disconnect and this form was not appropriate to be sent to his office! This Government Official was just worried about his hind. Delivering services was not his concern. So long till the seniors did not get to know, was all on his mind. He next called the gentleman who had last signed my application and told him rudely that he should have read my application before signing and he should now be charge sheeted for this action. It happened in front of me.

Never before i had seen such nautanki at such close range. I wanted to give him a punch on his face. Instead, I gave him a few verbal slaps. He was so gutless that he refused to give me his name of allow him to take his pic. Later i got to know that the person is on leave and currently person occupying his chair is Mr........ ! MTNL sure knows how to find professionals for its high posts! They have the guts to refuse a customer if he is unhappy with services and chooses to disconnect?? What is this ?? British Era? This Divisional Officer seemed straight out of the ZOO!

Angry and Frustrated, i came back to sanchar haat, where i was told to visit Room 202 where there is an IAS officer, young and efficient and it was the only place where work gets done. By this time i was totally worn. my 4th time back inside and 6 time going up and down made me realize a fact - This country is Hell. Its not just politicians, the administration is also pathetic. Such inefficient people gobbling up public money as salaries for doing nothing. All the rules for customers, none for them!

At 202, it was a different environment. Clean office for a change. I sat down and told the officer's PAs all the issue, who called Mr........and sent a peon with my papers and got them signed in 2 minutes. Mr. Divisional Officer had added comments that he had tried his best to "Convince" me but i did not relent! Thanking them, i next went to 302 from where i had started and got a hand written note for store in-charge, for return of equipment.

To basement i went worried that its almost 5 and who works here this long, submitted the equipment and met 4 very humble and genuine MTNL workers, who listened to my ordeal and offered me some tea. I forgot all the issues and thanked them for being so humane. In course of discussion they told me quite frankly that it was officers like .......responsible for MTNL being in the state it is today. I was now given a serial number for return of equipment.

Again back at Sanchar Hat counter 5, i showed the documents and serial number of equipment return and got my account updated by the MTNL officer in charge. It was 5 pm and i could see just 2 people on the counters. No wonder we are where we are. My experience with MTNL was nothing short of sheer harassment. I have never seen such shoddy management and such callous working. While people like us work hard to earn, laggards like Mr..........run down the whole organization like a cattle farm.

Without mincing my words, i say such MTNL officers should be fired. They earn their pay because o[censored]S customers which they fail to support in any way. It was an ordeal to get my connection terminated. If you are planning to get an MTNL connection, i humbly request you to think again before you do.

Here's my rating for MTNL Idgah Exchange Delhi - POOR!

Services - Not up to the mark
Complaints - Will take days to resolve
Behavior - Don't ask
Process - Pathetic and Slow
Customer Service - Don't Expect any

Dear Sir,
I had a conversation with MTNL customer care service that how to port from MTNL to other services provider. They told me to send a message "Port_Mobile no" to 1900. That time I didnt had enough balance in my sim. I Recharged my mobile with Rs. 10 and after that the full amount of recharge automatically deducted. I dont know the reason why this happened. After that I contacted MTNL Customer Care & Service Center. But they refused to inform me the reason why they deducted that amount. They just kept saying on every call that they'll revert back to us after getting the exact information how this happened. But they didnt called me back anytime.
So now I want my balance back to my mobile and a proper reason why they deducted my balance.
My Mobile No. : [protected]
SIM : MTNL Mumbai ( Dolphin)

THANKING YOU

UMASHANKAR MISHRA

This review is for MTNL Idgah Exchange , where i visited to get my Phone services disconnected as they were not up to the mark for past 4 months. Despite numerous reminders, when i got nowhere, i decided enough was enough.

I took with me all the MTNL equipment and a handwritten application for service disconnection request. I reached MTNL Idgah on[protected] at 10:00 am and the Sanchar Haat hall was empty, i was asked to go to Desk 5, where a long list of must-do's awaited me for disconnection rules. I was given an application form and told to bring the registration slip issued 3 years back at the time of taking services, a pan card for signature verification and come between 3 and 5. Heck, its friday and how can i take off from office for something like this..

Its not that i see then working. They are sitting "velas", doing nothing.With no choice, i left MTNL for my office and got an Affidavit made for loss of registration slip for Rs,100/-. I got my PAN card copy and took an early leave from office to reach MTNL Idhag at 3:20pm. After showing the documents at Sancaar haat desk 5 , i was issued a pass from next desk for Room 302 in the adjacent building where the process was to start.

At 302 i was told to get documents signed from someone at Room 101. I waited patiently as i observed a slower than dead MTNL officer in 101 who was attending to someone who came ahead of me. It took him 10 mins to punch on his computer 2 phone numbers. By the time it was my turn, he opened his tiffin for lunch. It was 3:35pm! When i asked him for signatures, he was quite rude and told me that it was not his area and sent me to find someone in room 110. From there i went to 112, where the Divisional officer told me to go to 301 to get signatures, as without those, he won't sign.

At 301, i met a decent chap, and i told him that i was totally frustrated with running around, so instead of making me run, he should sign and help me. He could sense my discomfort and signed, and asked me to attach the latest bill - payed copy, as otherwise it won't be processed. I went again to sanchaar haat for latest bill, only to be told that cash counter is closed! It was 4:00pm! The only window open was for cheques- and i thanked my luck that i had my checkbook with me. I made the cheque and submitted it.

Sweating and huffing, i went back to 112, only to be told by the Divisional Officer that he can't accept my application as it states- services not up to the mark! Mr. Divisional Officer told me to take another form and write anything except that, else he won't sign it. He was sitting with 2 chamchas and told me that getting the phone working was his job and he will get it working. I told him, i was through with his services and do not want MTNL anymore. He told me he can do nothing in that case. I told him that if he does not sign on my application - as its my valid right to choose as a customer - i will escalate the matter to higher authorities, to which he said - "go ahead".

This - told his chamchas in front of me that SDM, was particular about customer reasons for disconnect and this form was not appropriate to be sent to his office! This frog faced dimwit was just worried about his hind. Delivering services was not his concern. So long till the seniors did not get to know, was all on his mind. He next called the gentleman who had last signed my application and told him rudely that he should have read my application before signing and he should now be charge sheeted for this action. It happened in front of me.

Never before i had seen such nautanki at such close range. I wanted to give this <I>*</I>shole a punch on his face. Instead, I gave him a few verbal slaps. He was so gutless that he refused to give me his name of allow him to take his pic. Later i got to know that the person is on leave and currently person occupying his chair is Mr.Gahlot! MTNL sure knows how to find animals for its high posts! They have the guts to refuse a customer if he is unhappy with services and chooses to disconnect?? What is this ?? British Era? This Divisional Officer seemed straight out of the ZOO!

Angry and Frustrated, i came back to sanchar haat, where i was told to visit Room 202 where there is an IAS officer, young and efficient and it was the only place where work gets done. By this time i was totally worn. my 4th time back inside and 6 time going up and down made me realize a fact - This country is Hell. Its not just politicians, the administration is also crap. Such inefficient people gobbling up public money as salaries for doing nothing. All the rules for customers, none for them!

At 202, it was a different environment. Clean office for a change. I sat down and told the officer's PAs all the issue, who called Mr.Gahlot and sent a peon with my papers and got them signed in 2 minutes. Mr. Divisional Officer had added comments that he had tried his best to "Convince" me but i did not relent! Thanking them, i next went to 302 from where i had started and got a hand written note for store in-charge, for return of equipment.

To basement i went worried that its almost 5 and who works here this long, submitted the equipment and met 4 very humble and genuine MTNL workers, who listened to my ordeal and offered me some tea. I forgot all the issues and thanked them for being so humane. In course of discussion they told me quite frankly that it was officers like Gahlot responsible for MTNL being in the state it is today. I was now given a serial number for return of equipment.

Again back at Sanchar Hat counter 5, i showed the documents and serial number of equipment return and got my account updated by the MTNL officer in charge. It was 5 pm and i could see just 2 people on the counters. No wonder we are where we are.
My experience with MTNL was nothing short of sheer harassment. I have never seen such shoddy management and such callous working. While people like us work hard to earn, laggards like Mr.Gahlot run down the whole organization like a cattle farm.

Without mincing my words, i say such MTNL officers should be fired. They earn their pay because o[censored]S customers which they fail to support in any way. It was an ordeal to get my connection terminated. If you are planning to get an MTNL connection, i humbly request you to think again before you do.

Here's my rating for MTNL Idgah Exchange Delhi - POOR!

Services - Not up to the mark
Complaints - Will take days to resolve - No guarantees that it will work next few hrs!
Behavior - Don't ask
Process - Pathetic and Slow - Rickshaw pullers can do better that MTNL
Customer Service - Don't Expect any

Respected Sir/Madam,
My name is NIKHIL VERMA and i have been using MTNL service from the past 1-1.5 years but unfortunately the 3G network in my region i.e RZ-23, BLOCK-I, DHARAMPURA, NAJAFGARH NEW DELHI-110043 and even the whole najafgarh region and dwarka area are very poor instead of filing 100s of complaints from the past 7-8 months i dont get any remedy, instead the customer care people tell me that your problem has been resolved. whenever it rains 3G networks are gone and the internet pack not works in 2G mode with this i am unable to use the service i am just paying as and not getting enough benefits and more over when the signals are there at night after 7-8 pm the internet signals goes off frequently i.e frequent disconnection with the internet service on 3G network. my mobile number is [protected] i even gave a written complaint through email on the suggestion of the on air customer care service of MTNL still i din't got any remedy sir/madam i am writing this to you in hope that i will get help from your side as MTNL does not understand the value hard earned money paid to them by the common and middle class people. i hope you will help me as soon as possible.

Thanking you
Yours faithfully
NIKHIL VERMA

I HAVE APPLIED FOR NEW INTERNET CONNECTION ON[protected] FROM HARI NAGAR OFFICE. I HAVE ALSO VISITED TO MNTL OFFICE TWICE,AND MAKE CALLS MANY TIMES BUT THEY ARE SIMPLY GIVEN ANSWER WE HAVE NOT WIRE THEREFORE WE ARE ENABLE TO PROVIDE NEW INTERNET SERVICE. PLEASE LOOK INTO THE MATTER AND START MY INTERNET SERVICE IMMEDIATELY WITHOUT FURTHER DELAY.
NAME:- ASHISH PAL
L4, WZ-67/A/1, PLOT NO. 130, LANE NO. 3
2ND FLOOR MEENAKSHI GARDEN
NEW DELHI-110018

Sir i was applied for new internet connection in MTNL (Branch Sector-3) by online on 29 June, 2013 and MTNL guys came my home and collect the documents with rs.500 registration fees he said that connection will take in 3-4 days.
But still i am waiting for connection. I was talk to MTNL customer care. he give me a another
number, but number switching off in this time and then i was going in MTNL Branch Sector-3. he
said me that we don't have wire and telephone instruments, it take more 3/4 days. I need a internet Broadband connection urgently.


Collection guys number - [protected]
MTNL request no. - 42038640


My Name -Avinash
Barwala delhi- 110039
Mob. no. [protected]

my name is anuj me apne caller tune AASHIQI 2 ka song CHAHUN MAIN YAA NA activate krana chahta hu or mera 35 rupees blnc cut gya h bt callertune nhi lagi h custumer car se bat ki woh bolte h 24 hour me activate ho jayegi bt 3 days ho gye h abi tak callertun set ni hui h custumer care wale bolte h sond code hume send kijiye bt kese abi tak koi code mujhe ni mila h plzzzzzzzzzzzzz solve my request my number is [protected]

Dear All Team,
Very Very Poor Service Of Mtnl, My Mtnl Internet Pan Is=495 combo, Mtnl Company Offering Speed Is 512 KBPS In Day And In Night 1 MBPS, And I Get Speed Not More Then 30KBPS Also, I Have Made A Complaints Many A Time In MTNL Office In Wagle Indus. Estate, But No One Give Any Good Response Any Help From Them. Increase Your Server... It's Big Request to MTNL Team. Please Help As MTNL Team...

Hi
Sir,

I am MTNL user under Mukharjee Nager North Delhi. My land line and internet does not work form 10 june 2013, i registered complaint on 198 three times, but i don't get any response against my complaint. When i call 27654011 and 27654012 and other numbers to (Mukharjee nagar exc., i only get advice from one madam "198 pe complaint kro." and cut my phone in 5 sec. when i call again she said "Aap 198 pe complain kro". but i already registered complaint 3 times. No staffs are response for any MTNL user.

So pls..pls take action against Mukharjee Nager Telephone exchange (Staffs and Lineman).

I am using MTNL Delhi BroadBand Services for the last 2 years. The services were exceptionally good from MTNL Delhi and I was very satisfied. Unfortunately, for the last 20 days the good services turned out to be the most pain area of my life. The broadband stopped working and the DSL light on the modem flashes every 5-10 minutes. THE SPEED OF THE MODEM HAS GONE DOWN LESS THAN 100 KBPS. I have taken the plan for 512 KPBS speed however, its worse now.

MNTL Delhi customer service is again a worst experience. I have submitted more than 25 complains for the Speed and DSL connectivity issue however, nothing has been resolved. The latest complain number is 313941 and my landline number is[protected]. I have always paid my telephone bills on time and before due date. This is extremely disgusting and frustrating.

My request it to take strict action against MTNL and it poor services. I want this issue to get resolved asap.

Thank you

Dear Sir,



I am MTNL Broadband customer. My telephone no 28618975. I am not able to use their broadband services because of frequent disconnection, but I am paying my monthly bill time to time. I am not getting currently from last 5-6 month.

I lodging my complaints on your online portal but I find it useless.

Kindle request you to please look into the matter so that I can use your broadband services. My complaint docket no 8351


from last 5-6 month I am paying MTNL for the services which MTNL not providing me.

I HAVE PAID MY LANDLINE BILL THRU NET ONLINE ON MTNL SITE
BUT THE SAME ARE NOT ACCONTED FOR SO FAR
TRANSCTION CODE ID S0002/TR024/[protected]
TELEPHONE NO. 24150964 C/A NO. [protected]
BILL NO. [protected] PAID AMOUNT RS 878.00
REFERENCE NO. MEPG[protected]
MTNL ONLINE BILL PAYMENT MADE ON 13/06/2013
CONFIRMATION ALSO RECEIVED VIA SMS ON 13/06/2013