[Resolved] Mahindra 2 Wheelers — DURO VEHICLE DEFECTIVE | |||
From Date: February 23, 2012 Mrs.T.Satya Vani, w/o T.V.S.S.R.Murthy, D.NO.64-10-7, GF-1, ‘Star House’ S.R.K.Nagar, Rajahmundry-533105 (A.P.) TO The Authorised Officer, Mahindra Two Wheeler Customer Care, Mahindra Two Wheelers Limited., D-1 Block, Plot No. 18/2 (Part) M.I.D.C., Chinchwad, Pune-411019 Dear Sir, Sub: Malfunctioning of DURO Vehicle, Impolite response from the Dealer, Inefficient after Sale service by the Authorised Workshop (M/S Varsha Motors, Rajahmundry) Ref: Mahindra DURO Chasis No.MCDNDIBIVBIE 06795; Engine No. PFEBE 451380 Key No.1513, Purchased on 24/6/2011 from M/S Varsha Motors, Rajahmundry Req: Replacement of faulty vehicle…. 20 times break down in 180 days after purchase on 24/6/2011 ************ Namaskar. I am an employee in private sector and have been using two wheeler vehicles since ten years. I had pleasant driving experience with two other brand vehicles till I chose to go in for my third choice i.e. prestigious and beautiful ‘DURO’ that was released into market by your esteemed company. So, I purchased DURO (black) from M/S Varsha Motors, Rajahmundry on 24th June 2011. I enclosed the relevant receipt for verification. Sir, my troubles started from 30th June 2011, when my brand new DURO did not start. So, I informed M/S Varsha Motors and requested to send a mechanic. However, the kind show room Manager asked me to manage to get the vehicle to their work shop. So, I took the vehicle on an auto to the Show Room / Work Shop. The kind Work Shop Mechanic replaced some part and started the vehicle within an hour. I gladly rode my DURO out of work shop. Again on 14th and 25th July, 4th, 17th and 30th August, 9th, 19th and 23rd September, 14th and 26th October, 10th and 28th November, 12th and 26th December 2011, 3rd, 21st and 31st January 2012, 11th and 21st February 2012, one problem or the other bothered me so much so that I took initiative to meet the dealer (M/S Varsha Motors, Rajahmundry) once again and informed him that within first SIX MONTHS after I purchased the vehicle, 20 times I faced problems and some how his Show Room / Work Shop personnel never bothered to pick the vehicle from the place it broke down and I only managed to take the vehicle to Show Room/ Work Shop duly incurring huge expense. I also explained to him that I never faced any vehicle break downs in last ten years and my usual running per month is 500 km (home to office and back). The latest reading on odometer is 4592 km. So, my monthly average running is 765 kms. And I am very careful in driving vehicles. There is no single visible scratch on the vehicle. I requested the dealer to solve my problem as I can not afford huge cost on transporting DURO to work shop twice/thrice every month. More over my office time as well as personal time is wasted in addition to anxious moments I pass through when vehicle breaks down in odd places. The kind dealer asked me to get him Rs.28,000/- so that he would give me new vehicle duly accepting the just six months old scrathless DURO for Rs.25,000/-. I paid Rs.49,600/- to bring my DURO on to road just 180 days ago and for no fault of mine I have been facing utter discomfort and problems. So, I requested the dealer once again (number of times earlier) to make the vehicle trouble free and fit to be driven by a lady. For that the respected dealer informed me that one out of some thousands of vehicles may be faulty like that of my DURO and he can not help except repairing as many times. The kind Dealer also informed me (like a concealed threat) that no use in complaining against his Agency or Company and asked me to either shell down Rs.28,000/- to get new vehicle or be happy with weekly repairs. I also contacted Customer Service Executives on toll free number. I was assured of best attention and after sale service every time. But in reality, sir, I am so much disgusted about the whole thing. Every time (almost twenty times) vehicle is made to start and the only blessing is that they have not charged and they don’t even bother to make an entry in the service register. I feel I am justified in requesting you to replace my vehicle or make it fit fool proof considering 20 times repairs and replacements in first 180 days. I think no other vehicle anywhere breaks down 20 times in first 180 days after purchase. If one out of thousands of vehicles is faulty, as our respected dealer pointed out to me, I think such vehicle must be replaced. So, sir, I request you to come to my rescue. Thanking you, With regards, Smt.T.Satya Vani Contact Cell No.[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
This is Shashidhar Shiva
I have purchased the Mahindra duro vehicle in the month of Jan 2012, Vehicle purchased from Nachiket automoties near basavana gudi, Bangalore.
as you mentioned there is no meaning is asking or scolding the service engineers, either they have been not trained by the organization or the vehicle has so many issues that the R&D team of Mahindra 2 wheelers cannot solve. We have to blame the organization for releasing such vehicle in market.
You are not the only person suffering from Mahindra duro, I ahve purchased the vehicle in the month of Jan and in 3 months the vehicle is in service station for more that 25 days. I have not taken the vehicle, and i have promiced not to take the vehicle out of the showroom untill my vehicle is problem free, or Need a replacement. In the case of replacement i was told not possible. and the service engineers are so pathetic they say this is the only vehicle having such problems.
There is no use speeking to customer case or even writing mail to the help desk. Ita better to file a complaint agains Mahindra 2 wheelers in Consumer court and request to refund the money back.
My kind request to all the people is not to go with Mahindra Duro. Suspensions are wors, makes awafull sounds while driving. some times your tires wear off, as there are some parts fouling with the Tires. i cannot go on with listing the problems.
Thanks & Regards
Shashidhar Shiva
+91-[protected]
I have purchased the Mahindra duro vehicle in the month of Jan 2012, Vehicle purchased from Nachiket automoties near basavana gudi, Bangalore.
as you mentioned there is no meaning is asking or scolding the service engineers, either they have been not trained by the organization or the vehicle has so many issues that the R&D team of Mahindra 2 wheelers cannot solve. We have to blame the organization for releasing such vehicle in market.
You are not the only person suffering from Mahindra duro, I ahve purchased the vehicle in the month of Jan and in 3 months the vehicle is in service station for more that 25 days. I have not taken the vehicle, and i have promiced not to take the vehicle out of the showroom untill my vehicle is problem free, or Need a replacement. In the case of replacement i was told not possible. and the service engineers are so pathetic they say this is the only vehicle having such problems.
There is no use speeking to customer case or even writing mail to the help desk. Ita better to file a complaint agains Mahindra 2 wheelers in Consumer court and request to refund the money back.
My kind request to all the people is not to go with Mahindra Duro. Suspensions are wors, makes awafull sounds while driving. some times your tires wear off, as there are some parts fouling with the Tires. i cannot go on with listing the problems.
Thanks & Regards
Shashidhar Shiva
+91-[protected]
i brought duro in 2012 when i brought in showroom told that nearly 50km milage will get still now i am getting only 28 km. so now i have to exchange my vechile in some company for four weeler
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D1 Block, Plot No. 18/2 (part), M.i.d.c. Chinchwad, Pune City, India - 411019
Mahindra 2 Wheelers — poor after sales service
Hi...Im from mumbai.
I have bought mahendra Rodeo on 21st Oct 2010.
My vehicle is hardly 1 year and 3 months old and my bike is giving so many problems.
1. Bike never starts with the self start.
2. Bumps very badly with the speed brakers as the ground clearance is very less.
3. Digital meter is very bad and now its not working only.
4. No proper response from customer care.
5. Servicing is very poor.
6. My headlight doesnt works.
7. My bike has stopped working it doesnt start only.
Called so many times in the customer service department but nobody is bothered to call me.
Being a girl cant take a risk of driving such kind of vehicle and also informed customer care people about this but they are least interested in listening to their customers.
Im just 21 years old and whatever I have earned I have spent on this bike and now I regret myself for doing such a stupid thing. As I had thaught that the bus and auto fares are increasing day by day better to get our own vehicle where we can save money but my bike is giving so many problems that saving is a different part infact im spending more on this bike.
As one thing I came to know that mahendra only provide good service to the 4 wheelers and not to the 2 wheelers.
Also im very unhappy with my vehicle and feeling like to throw away this is something which is lying to the fustomers and to sell the product and the middle class people like us suffer.
I hope some action will be taken against this.
Regards,
Neelam parmar.
Mumbai.