[Resolved]  Make My Trip / Spice Jet — Rescheduling of flight timing without prior information

Address:

Chittorgarh, Rajasthan

Respected Sir,

I booked my air ticket in Flight 343 through ‘make my trip’ to Bangaluru from Jaipur on 11/3/2010 for journey date 8/5/2010 at 1400 hrs. My PNR no. was F15SCH and booking ID was FLT[protected].On 8/5/2010 when I reached Jaipur at 1200 hrs, I was informed that the flight had already left and they had informed ‘make my trip’ on 29/04/10 about preponement of the flight. I told them that prior to start of my journey to Jaipur on 7/05/10, I did not receive any mail or SMS regarding change of flight time. Actually I reached Jaipur on 8/5/2010 at 04.30 AM by Kota-Jaipur fast passenger. Had I had the information, I would not have missed the flight. As I reached Jaipur at 4.30 am, I went to hotel as flight was scheduled at 1400 hrs(copy of train ticket and hotel receipt is attached).My son had to appear in COMDEK examination in Bangaluru on 9/05/2010 from 9 am. When I insisted that I had no information regarding change of schedule of flight they simply said they had emailed to ‘make my trip’. They admitted that they had not sent SMS on my registered mobile [protected]. When I asked please arrange my ticket through some other airline or arrange to send me via Delhi as my son had to appear in exam next day, they told me that they have no tie up with other airlines and can’t help in this regard and you have to book the ticket on your own, they could refund only the booking amount. They gave me a document stating that your booking amount rupees 8858 had been refunded. I had to pass through a great harassment as my son had to appear exam next day. Only two tickets were available in ‘go air’, I requested them to send me through ‘Go air’ but they refused to do so and I had to book the tickets by paying Rs 39406 for two persons on my own. I had to manage the tickets by initiating a lot of efforts as I belong to Kota. Till now I have not received the refund amount. On that day myself and my son had to undergo severe mental agony, this affected the performance of my son in COMDEK examination. I had a very bad experience with the airline and the booking agent (‘make my trip.com’). The airline should have sent me through ‘Go air’ as I was not informed by e-mail or cell phone. In my opinion, under such situation a customer should be informed twice about rescheduling of flight timings, one day prior to date of journey and before departure of flight. In this case I was not informed and I planned the journey two months in advance as exam date was fixed. Therefore the airlines/agent has to bear the extra expenditure incurred against the ticket. When I approached air line and service agent regarding my grievance they told that they had already sent a message regarding change of schedule but I did not receive any SMS regarding change of flight schedule. You are kindly requested to look into the matter and take necessary action.

Regards,

Sunil Kumar Ojha,
Scientific Officer/G
Nuclear Power Corporation of India Limited
Mobile: [protected]