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[Resolved]  MakeMyTrip — amount not refunded

I booked ticket through makemytrip.com on 02 march 2010 from Coimbatore to New Delhi, the mode of payment was my state bank debit card. due to some technical problems the transaction got failed and the ticket was not booked, but the amount Rs:3429/- was debited from my account. I lodged complaint to both makemytrip and ccavenue but till date my amount have not been reversed back to my account. Customer care associates asked me to wait for 3 working days for the amount to get reversed back to my account but still it has not been credited back to my account.
Booking ID-- FLT[protected]
Booking no-- IN1003B00615

amount not refunded
Complaint marked as Resolved May 11, 2017
Verified Support
MakeMyTrip India Customer Care's response Apr 06, 2010
Dear Mr. Surana,

With reference to your post, kindly note that your transaction on MakeMyTrip was unsuccessful and no money was deducted by us. Please note, you will need to speak to your bank as well as email [protected]@ccavenue.com regarding the matter.

We have emailed the screenshot of the transaction details of your activity on our website to your email address registered with us.

Regards,

Devika Khosla

MakeMyTrip Care
Verified Support
MakeMyTrip India Customer Care's response Apr 12, 2010
Dear Mr. Surana,

As communicated to you earlier, your transaction on our website was unsuccessful. The screenshot of the same was shared with you stating:

The Capture Amount is Rs. 0.00 and the transaction was Unsuccessful.

As requested, you will need to email the screenshot along with your bank statement to your bank and [protected]@ccavenue.com for further follow up as MakeMyTrip has deducted no money from your account.

Regards,

Devika Khosla

MakeMyTrip Care
Complaint comments  2 CommentsShareTweet

Comments

Very bad service. No proper response and very unprofessional.
I made a booking on 1st april 2014 for chennai to imphal indigo flight. It was unsuccessful but they deducted 14368 from my father's sbi account ac/no. [protected]. And after that they refunded deducing 1600(approx) from 14368. Since the booking was unsuccessful they told me they will refund the whole amount. Then i made a complain against it. The whole amount(Rs 14368) again deducted from my account. When i call them they kept postponing to call them 1/2 days after every 4 days on each compliant. I am really upset with the way they are holding up my money for so long. So please help me urgently.

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