[Resolved]  Manhattan Credit Card — Poor Customer Service and Wrong charges

Address:New Delhi, Delhi

Such a painful experience. Inefficient and non cooperative staff. Unwilling to understand the customer needs and just charging money. When you don have customer service then better stop you card.

I had a credit card - manhattan platinum. But it expired in march. My address had changed but the new card was always sent to old address. Well then i decided to discontinue the card. It expired on march 2013. In april i was supposed to get a statement for any usage but i didnt get any. In may i got statement with late charges. I asked the pathetic customer service through mail not less than 10 times regarding the statement but they sent the old statement after one month adding additional charges fir 1 more month. I had not been a defaulter during the entire 3 yr period in which i had the card. In the end you told me that its mentioned in T&C that i need to pay all charges. But if you have sense, tell me one thing if a customer has not recieved the bill how can he pay and also if he has raised his concern and you are not able to resolve it timely, then also its fault if customer????

Well i have paid off your charges. But would like to get an answer for such nuisance.
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Aug 14, 2020
Complaint marked as Resolved 
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Credit Card — poor service

i am having sbi credit card but proper bill not come. there is no collection centre like other bank . i dont understand bill becoz & how to calculate

Credit Card — Poor service

Sir, I have contacted HDFC customer care service trough mail atleast three times regarding the non-receipt my credit card statement. They have never responded me nor have I received any statement for the current month. I have never seen such a poor service with any other banks.

Credit Card — staff and service

very gladful to say
i applied for a cr card 2 month back
cr card no already genrated as i give [protected],
i am receiving so many sms like :your card will delivered within 48 hrs by blue dart, last 20 days
i receive a call from blue dart and after that
no one visits at my address

i try to make a call in cust care
but they are irresponsible
every time they put the call on hold more than 10 or 20 min and disconnect the call
i also talked as on 01.10.2008 with alka, divya aggarwal
flour supervisor megha chhabra, sandeep kumar
and quality department rajita and many more
they couldn't give a proper response .
disconnect the call after that made a call on my phone for 3 sec just for a formality or maintains record. i am not sure about her name but i think as i got information the name of that flour supervisor was RAMYA, it was my first call on 01.10.2008 at 9.57 am transferred to flour supervisor .She didn't listen me and disconnect the call
when i make a call in cust care every time they give me a different reason for undelivered card,


now i am going to close my card and my saving ac
i will never use this type service or bank
thank you


from Jitendra Pal
cr card no [protected]
con no ; +91 [protected]
I would not advice you to display your credit card number on the world wide web my friend.
My advice is not to accept the credit card when delivered. For all you no, you could have already have a huge amount used!

Be careful!

Manhatten credit card — wrong charges on credit card

Hi,

I had MANHATTAN credit card no [protected].
till 26 JUL 2006 there was 12.91 rs credited in my card and on 110806 they have issued one mediclaim policy and 4, 881.00 rs charged on my card and sent bill on aug06 month for 4868.09 rs.
I called to customer care and canceled this policy and also closed my card.
still they charged 350 rs penalty from next month to continue 6 months and then from that month they are charging interest on same amt and now for that card my name is showing CIBIL report.
to remove my name from CIBIL they are forcing me to pay 6000/- penalties.
i did not use single rs for purchasing still they are charging me 6000/- penalties.

please help me to solve this problem

platinum credit card — wrong charges

Ihavebeen charged wronly for late paymentof rs 400 The payment was made vide BOI cheque no 656445 on 27 nov at your vadodara br, plmake necessary correction at your end and credit the amt to my account.Ihave been given card with rent free&other charges ,eventhough financial charges as rs465.14 &rs 241.28 hasbeen charged , i dont agree with your one sided decision, pl make necessory correction &credit the amt to my a/c [protected]. lp check my previous payment details you never find late payment, I havebeen loyal to bank for long lasting period

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