[Resolved]  Maruti Suzuki Alto LXi — unsatisfactory servicing

Dera sir,

I handed over my Alto Lxi to INDUS MOTOR CO PVT LTD, Koya road, Puthiyangadi, Calicut ,Kerala for carrying out the following paid job.

5 point servicing, front bumper and rear bumper change, right head lamp change,
right fender repaint, washing etc,.

When I received the car after the work, I found the following descrepancies in the work done.
The same was ponted out to them on the spot. The person concerned asked me to come and get
these jobs done free of cost on any other day.

1. Unsatisfactory washing and cleaning.
2. Gaping space between repainted fender and bonet.
3. Head light beam doesnt respond when the trimmer knob shifted to 1,2,3,4 position.
4. A new rear bumper replaced but without mud flaps.

Accordingly, on 21/1/10, ie,. after a week, I went and spoke to the works manager,Mr Shone CJ.
He asked me to wait for some time for the the job to be completed. He kept me waiting from 11 AM till
3PM when the car was handed over to me.During the period I missed many important jobs and my usual lunch. The manager could have warned me of the extended period required to complete the job and shown some courtesy for the inconvenience I have been put to.

You are requested to disseminate my above experience to the concerned agencies who can interfere and take corrective measures in their and customers interest alike.

Thanks and regards.