Maruti Suzuki India Complaints & Reviews

IDV CHANGE IN INSURANCE POLICY RENEWAL & POLICY, LESS IDV IN POLICY THEN INSURANCE POLICY RENEWAL, I ASK N CALL TO KATARIYA SURAT BUT THERE Mr. MISHRA NOT GIVE ME A SOLUTION ABT THIS
MY INSURANCE POLICY RENEWAL RECEIPT NO. 3861 D:07/02/08 WITH NAME HASMUKH N RUDANI IDV AMT IS 298833+27200=326033 BUT IN POLICY NO.40175053 D:07/02/08 PROPOSAL No.O[protected] THE NEW INDIA INSURANCE CO LTD HAVE ONLY 268553+27200=295753 SO WHT I CAN IN THIS CASE PLS GIVE ME REPLY

I bought a Maruti Wagon R from the above said Maruti Used Car Dealers in the year 2006. The car was a 2002 Model. The car was sold to me in 2006 with 28000 Kms completed. Later when serviced the car with ABT maruti Services in Guindy, I came to know that the first owner has already completed 58000KMS in 2005. Popular True Value Maruti has tampered the speedometer in the car while selling it to me and made the KM as 28000 to sell the car for a better price.

As the car has already done 58000 KMS in 2006 now i am facing a lot of issues with the car. Now the car is in a condition where the whole engine and spares has to be changed. I bought this vehicle in the belief that it has only completed 28000 KMS and i would not have any major expenses till the next 3-4 Years

Hi, writing from bangalore, we have one Garuda Service Centre on kanakapura road which is opposite METRO. Their minimum service charges for Maruti 800 is Rs 6, 000. Can somebody up there tell me why is it so high? What's it in free check-up? Further, they charge for everything. If there is a breakdown, they send their vehicle but charge Rs 150/- unlike the free breakdown service provided by others. For a small repaie, they charge not less than Rs2000. Is there someone to check this blatant cheating of customers?

Suzuki should be ashamed of this practice. They should exit this market if they cannot rectify thier sercie agents. Almost all of them in Bangalore are cheats.

On 26.11.08 I purchased ALTO LX from your dealer at Kozhikode, Kerala. m/s Popular vehicles and servicesLtd. On 27.11.08 itself the vehicles cats protection indication was not working and so I couldnot start the vehicle. I called in for the helpline and they came and took the vehicle to the workshop and repaired it. when enquired they said that the main electric relay was cut and it is a manufacturing defect. It gave me much mental agony as on the first day itself as I had to take the vehicleto the workshop and to know that my vehicle is having a manufacturing defect. Your Company being a reputed one such things are not to happen. Why do such defects occur.

To Date :
The Chief General Manager Anantapur
Maruti Suzuki India Ltd.
11th Floor, 25 Jeevan Prakash,
Kasturba Gandhi Marg,
New Delhi -110001

From
Smt. B.Bhargavi
W/o G.Nagaraj Babu
Anantapur
Mobile : [protected]

Anti – Consumer practices by Maruthi Suziki through its authorized dealer:
Sree Durga Automotives, Anantapur, Andhra Pradesh.

Dear Sir,

Contrary to our high expectations from your esteemed organization i.e., MARUTHI SUZIKI INDIA LIMITED, the treatment I have received from your associates has been appalling.

I have purchased a vehicle type of AULTO Lxi model with wine red – 76G colour and with chasis No. MA3EYD81SO1252898 and Engine No. F8DN3580989 from your authorized dealer “ Sree Durga Automotives”, Anantapur, Andhra Pradesh and their code is 1B01 on[protected]. And to that effect your dealer has given Delivery Certificate. Except this no other documents i.e., Sale invoice, Sale Certificate, Form-22 and Insurance Certificate as it is very much essential and I am entitle of all these.

When I asked about the vehicle papers the dealer has requested me to collect the same on the next day. When I approached the dealer on the next day, the dealer has postponed to hand over the same to next weak. I again went on[protected], but the dealer has asked me to come on next weak to collect the same. Again I approached the dealer on[protected] and demanded about the vehicle papers, the dealer has asked me to approach after 10 days for obtaining the same. When my people protested the dealer has handed over the papers on[protected]. And all these days your authorized dealer was postponing on some other pretext to hand over the vehicle papers, for the reasons best known to them.

The action of the dealer is nothing but deficiency in service and negligence attitude towards me.

SECONDLY, on[protected] at the time of purchase of the vehicle your dealer has collected Rs. 9, 304/- towards Insurance of the Vehicle and Rs. 25, 820/- towards Life Tax of the vehicle. After receiving the vehicle papers at a great pain, I was surprised by going through the insurance papers. In that the total premium was charged for Rs. 8, 839/- as the dealer has collected Rs. 9, 304/-.

This attitude of your authorized dealer towards me is nothing but cheating, which is punishable under the law.

FINALLY, when I went to RTA, Anantapur for Registration of the vehicle on[protected] and submitted all the papers to the officials, they told me that the dealer has paid the Life Tax amount only for capacity of 4 in all instead of 5 in all. I was shocked by listening the same and I lost the faith on the dealer and on you as by appointing such kind of dealer at our place as a representative of your esteemed organization. Then I rushed to the Bank for getting the Demand Draft for the balance amount, which has to pay by your dealer. When I came back to the office, the registration time was over and they asked me to come on next day that is Tuesday.

Because of this kind of attitude and actions of your authorized dealer I could not able to Register my vehicle on auspicious day.

Your authorized dealer has cheated me twice and showed deficiency in service, by the acts of your dealer I got mental agony, stress and physical strain.

Such quality of service is highly unexpected, especially from a reputed company like Maruthi, I have lost total confidence.

compelled by your actions, it is a painfull duty of mine to constrain to go to court of law for justice.

congratulations, to all the high ranking MBA"S employed by MARUTI UDYOG LTD for lureing customers to buy cars from MARUTI. Selling EXTENDED WARRANTY for 3to 4 YEARS for cars not capable of running for even one year....

Hi,
I have booked a Maruti Suzuki DZire VXi on 18th September 2008 and I have been promised that I will get the delivery on Diwali i. e. 27th October 2008. Since that the dealer is keep on changing the date of delivery and now he is saying that I have to wait for about 20 weeks more against Clear beige colour.

Maruti is doing the delay in delivery to the dealer.
My complaint is to the maruti that when they are...

I have my alto-LX on[protected] bearing Registration No- AS-01-AF-7320 bought from Pallavi Motors, Guwahati. The complaints are:-

1. The break oil distributor got leakage and they had replaced and charged for the same in dealer(Pallavi Motors) instead of the car in Warranty Period.
2. The deskboard sound after repeated visit to the service centre could not be rectified.
3.The steering is so hard and the same after several complaints and visits could not be rectified. You will feel the pain while parking the vehicle in parking lot. But it is not that hard in my colleagues LX.
4. Body sound still continues.

i am really frustrated with the same and please let me know how to lodge complaints for the same in the consumer court.

Sir
I am an Army officer and an owner of Mruti Esteem Regn no UP80AV8189 purchased from Kavisha Motoras at Agra. My vehicle met with an accident around one and a half year back but the repairs done are extremely atrocious as I am facing a lot of problems off and on.
PROBLEMS BEING FACED
1. RT DOOR TRIM has not been replaced since the accident has taken place, on being contacted the workshop manager says the demand has not come since last 2 years.
2. All window panes do stuck in the windows when being taken up, this problem has been shown to the workshop during each service but they have not done anything for that.

I will request the management to please look into the matter more deeply as A customer is suffering who is a feedback link f the company for more no of sales of the company

Regards
Praveen

Maruti Swift Zxi vehicle (Owned by my father) caught fire while parked and locked at our residence at Kothamangalam (near Kochi, Kerala) on 9th November 2008. The incident happened in the evening at around 8:15 p.m. To our utter shock and disbelief, the engine compartment was engulfed in fire for about 15 minutes before we somehow managed to put out the fire. The engine compartment, the hood, the fender, bumper and even the tyres have melted on extreme temperatures. The front windshield also cracked under the heat. Thankfully, we were not using the vehicle when this incident occurred and no one was injured!

Even though we have heard about cars catching fire, this was a total shock for us and not expected from a product manufactured by a trusted and well known company like Maruti Suzuki. We have been a loyal customer of Maruti for the last 17 yrs. We owned a Maruti Omni for 14 yrs before buying this Swift in July 2005.

As soon as the incident occurred on Sunday[protected] the following were done -

1. We had contacted Popular Services.
2. Also called Maruti's Toll Free[protected] number who directed to us to the nearest service center - Indus Motors, Muvatupuzha (Ernakulam Dist.)
3. On[protected], Service Engineer from Popular, Kothamangalam visited our home.
4. At 9:30 AM on[protected], A.S.I of Police, Kothamangalam visited our home (site) and issued the GD form.
5. At 11:30 AM on[protected], surveyor from insurance company visited the site.
6. At 5:30 PM, the vehicle was towed to Popular Services.
Currently the car is at the service center of POPULAR VEHICLES SERVICES LTD, Cochin.

Name, location and code of the Maruti service center:

POPULAR VEHICLES & SERVICES LTD.
NEAR LISI HOSPITAL
OPP. IMA BLOOD BANK
COCHIN
Maruti Dealer Code: 2701-04

We had raised a complaint with Maruti and requested for a contact person to discuss the issues. We were given a tracking number and were directed to the Regional Office, Cochin.

Yesterday[protected] my father met Mr. Balaji, Territory Manager at Regional Office, Cochin. His approach was much worse. On asking about cause of the fire, his only answer was there are no manufacturing defects. He didn't give a proper explanation for the cause. My father felt he was suspecting we had intentionally burnt the car.

Despite following up on each and every step, the insurance company (National Insurance) is raising issues on the veracity of the claim. They are saying the claim form was not collected within the stipulated time and giving other silly reasons for delaying the progress of claim. No one from Popular/ Maruti / National Insurance Company has been proactive in telling us about the procedure for closing out the issue.

The car catching fire itself was a big shock. Now the attitude and approach from service center, Maruti, and the Insurance Company are not at all satisfactory.

The car is under extended warranty and is a well maintained vehicle. Also services were done on time and done at Maruti Authorized Service centers. The majority of the services were done at POPULAR VEHICLES SERVICES LTD, Cochin. This is a fact agreed by the Territory manager.

We are totally shocked by this incident and our confidence in Maruti is lost forever.

We would greatly appreciate if any one can direct us to a proper contact who can help us find the root cause of the issue, and get this matter resolved.

Dear Sir,

My car No. RJ19 IC 8784 Maruti wagon-R (RED) is stay at your service station at new power house road purchase on 10/05/08 from JMJ Service station. it was booked for ii service on 10/05/2008 in good condition to mr. Lochan your serivce supervisior at the time ot delivery i found very much noise in excell. mr. lochan tell me for replace the excell but he is not found the excell in his stock and advise me for wait whenever he not received the excell your car is stay at your service station.

you are requested to clear the matter and replace the excell as soon as possible becase i require the care very much.


thanks

vishal jain
MOBILE NO. [protected]

I am having card no [protected] . For the last 15 days I am requesting to redeem my auto/torbo points and I rang 3 times to your customer care but every time they give one or other excuse.Some times due to technical reasons and sometime non availbility of Indian oil coupon.Two months ago I went to Maruti service station for service and when i ask them to redeem my auto points with the bill .They also refused due to Technical reason . I fail to ubnderstand What is this Technical Reason. Is there any dispute between Citi Bank and Maruti Auto?Even when I requested ur Customer care executive to connect me to some senior officer She kept me on Hold for more than 15 minutes and even than no body came forward. This happened Twice today only at 4.00pm.
You are requested to lookinto it.

thanks.


Vinod Wadhwa
m-[protected]

I am writing this in occurrence to recent incidents and Experience I have had with Sagar Automobiles, Bangalore, I have had at least 6 occasions in the last 12 months where I got a chance to interact with the Service teams @ Sagar, Apparently, none of them have been completely satisfying for me and my issues with my call.. It’s been a night mare for me from the time I have purchased my vehicle ..Below summary would give you an idea of what pain I am going through .

First Interaction with Service
 Day 2 of my vehicle purchase, I observe all unpainted plastic parts fading off .. turning into White and grey color, I had tough time explaining it to people of the reason with the brand new vehicle
 Day 5 If the vehicle is loaded completely ( 5 members seated ), the Car hits road humps very badly .
Resolutions provided
When I called up the sales person, Srinivas from sales, he told me to handover the vehicle during First service and they would take care of all the issues and I also understood the Second issue of hitting the road hump cannot be rectified rather some adjustments could be done.. there was an external polish applied to the Car Plastics and was handed over to me . The service person Ramesh told that the Shocks were hard and they had rectified the same and it was ok now . I found.. it improved but the issue continued and the sales person suggested that the only solution was to add spacer and they wouldn’t do the same. WHY SHOULD I BUY A BRAND NEW CAR WITH A DESIGN PROBLEM ? After few days the plastics were back to the same state and I stopped complaining about it ..:-(
****I had got a feedback form from Maruthi to provide my feedback, I had shared all my views in that form, and got a call as a follow up from someone more like from Delhi, I told him about all the problem .. he said he will follow up and called me once more after a week and asked if it was fixed .. I told it was not .. that person never called again ****

Second Interaction with Service
Issue I had in the 6th Month was more of an Accident Claim – Front bumper Damaged, I handed over my car to fix this during my second service and during this Period I had found out from my colleague that Key less entry option should Auto lock once you turn ON your car and it was not happening in mine from the time I had purchased, So I asked them to fix that before handing over, and also reminded them of road clearance issue also ..

Resolution provided
 Bumper replaced through insurance and difference charges was paid by me
 They gave me couple of contact numbers of Nippon and said pls call them they would come and fix the Auto locking issue, People in those numbers never responded and I asked them to try once ..they too had the same issue and said they would follow up to give me an updated one which never happened.
 CAR HANDED OVER WITHOUT BODY WASH, I HAD TO WASH ONCE I TOOK IT HOME.
 Road Clearance issue continues - no solution I gave up ..

Third Interaction with Service
My Car had an accident and was sent to Body Repair, they took their own time to get all the things ready, and this time I wanted my car ready before my brother’s wedding and they promised to deliver the same, I got my car from the Shop, paid the difference and took it home to see that it had a deep dent on the front which was not there originally ., I called the person immediately and told them about this issue .. they asked me to get the CAR next day which I did and they saw the dent and agreed that it might have happened within their shop and they would have this rectified, I also showed them the quality of work they had done during the body repair and their supervisor accepted that it was a miss and they will fix everything and would require a day to do the same..which was not acceptable as I needed the CAR for my brother’s wedding .. SO THE PURPOSE OF FIXING MY CAR GOT WORSNED AND WAS HUMILIATING FOR ME DURING THE WEDDING  .. During the same interaction I told them to rectify my Auto locking issue, they said they would but they never did as they could not get the Nippon person to come and rectify .. They gave me few contact numbers again, where those numbers never functioned. IF THE SERVICE FOLKS ARE NOT ABLE TO GET THE NIPPON PEOPLE, HOW COULD THEY EXPECT A CUSTOMER TO FOLLOW THROUGH ..it’s ridiculous

Fourth Interaction with Service
My car was coming to a closure of Warranty and Insurance renewal and they started calling me from the dealer’s side one month before, I was travelling and was in Philippines and mentioned to them at least 5 different calls that I was travelling and would return back to them once I am back to Bangalore .. But they just kept calling on my International Roaming number .. It’s ridiculous until I lost my mind and screamed at one of the lady and said that I would complain to their Manager .. then they followed up after I returned to get my Insurance done on time and collecting the Cheque within required period.. Sorry to say purely Money Minded and NO one was bothered to talk about my existing issues..
I had to get my Car serviced for the 3rd time and the same time I was travelling, I got a mailer about the online service booking option and I booked the same and got the confirmation also, when I reached the service center, the service people had no clue about my online booking and asked me to wait in the queue with the rest of the customers who were standing out, it took me over an hour to get the person see my Car and take the service request, It was really annoying I explained to that person about my ongoing issue with the Auto lock and I want it to be rectified before its handed over back to me .. he confirmed he would do this without fail this time, they called me in the evening, Mehboob was the person and confirmed that Nippon people have rectified the issue and now the car is fine, Next day morning I reach the center @ 8:30 AM and they completed the billing by 9:10 and handed over the vehicle to me for checking, when I opened the vehicle the interiors was never cleaned, mats continued to be dirty, they had applied a spray on the dashboard only half AND TO MY SURPRISE THE AUTO LOCK IS NOT WORKING .. I lost my patience with these guys and had to yell at everyone from the sales till service folks and this time another supervisor came and saw the vehicle and said he will personally ensure it would be resolved.. I have been taking ricks all the time to travel back to office every time I came to their service, this time I demanded a shuttle to drop me to my office, they apologized by saying the vehicle had gone out and a person will accompany me till office and get the Car back to service.. I was disgusting and carried through .. the Nippon fellow called me in the afternoon from the service center and asked me what was the problem.. I explained to him all over again . he said, the other day they never told him the problem correctly .. NOW WHO TO BLAME ??.. they brought the car back to my office and delivered late evening saying it was fixed and I saw the auto lock working for the first time in my car – EXACTLY AFTER 12 MONTHS OF PURCHASE ..I find this funny .. 2 weeks after that one day the Car got drenched in a heavy rain and the auto lock was back to the earlier state.. I got frustrated to the core and in couple of days it became ok by itself and I ignored this for some time .. the same issue recurred again when it got drenched and got fixed by itself, I realized that it was intermittent and not sure what was driving this .. During the same time I received a feedback letter from Maruthi to send me the feedback about my Service, In 2 days I got a call from a lady from the service center requesting if everything was fine.. I told about all my problems with my road clearance issue not resolved and now the auto lock is giving intermittent problem .. and expressed that no one was fixing my issue .. she said that she will talk to the senior most person and have it resolved.. and also asked me not to post the feedback till it is resolved.. so I waited .. they called after 2 wks to check if my issue was fixed .. I said no one came and they promised to arrange someone to call and come over .. after another one someone called and asked if this issue was resolved.. I had to scream at that person and tell her to stop annoying me like this .. it was becoming a mental torture .. after that there was no call made and today Morning one person called me and said he was from service and wanted to come and see my car to have everything resolved .. I gave him my address and details .. in half hour time I get another call requesting similar thing from another person .. I had to shout at him saying that another person had already fixed the appointment, he reminded me of the feedback form and said not to post it until we resolve the issue .. so I told .. to send someone first to fix the issue .. the Guy called me 3 times today and told that he was on his way .. I waited entire day @ about 4:40 PM he called saying he had reached my office and I asked him to come to the reception .. I reached their and waited for an hour and couldn’t find any one .. returned the call back and found it was a local telephone booth .. and no clue about the person and never he called back after and my grievances continues … After few days there was a series of call checking with me if the issue was fixed and everytime i used to tell the people that no one spoke/followed up for resolution.. they would say we will immediately have it arranged and not would happen, this happened atleast 12 times over 3 months and i got frustrated to shout at one person and she finally had the Nippon guy to come and fix the problem, however, The issue of Bumper hitting the road has still not been resolved after a person visted 2 months back from Sagar and said that he will ensure it will be resolved, no one bothered to fix the issue, i also wrote a simillar note with all the issues i incurred to [protected]@maruti, they also didn't bother to take it further ..its sad to see that resolution cannot be sought from either the dealer not the company ..:-(

Dear Sir,
I `Rohit Singla` purchased a zen car lxi e-11 in year 2005 in august from GULZAR MOTORS LUDHIANA. Vehicle no is PB-10-BP-0976 (sr. no.DTO/LDH/251855) on the name of ROHIT SINGLA prop GUPTA COMPANY.
R.C.(registration certificate) work was done by GULZAR MOTORS, G.T.ROAD, LUDHIANA.
Its engine no. written on R.C. is 346196 but in actual this is 348947
.This mistake I come to know when I claimed for insurance for car damage on aug 2008.GULZAR MOTORS is responsible for this mistake because R.C. work was done by GULZAR.
Then I requested this to MR.BHATIA-R.C. department of GULZAR MOTORS. But my problem was not solved. And after that many of time I went to GULZAR MOTORS for this mistake. but they did not solve my problem.
After that I told this to MR GAURAV SHARMA ([protected]) and MR. SALIL NARANG ([protected]).those people are (I think) appointed on good post by MARUTI UDYOG in northern side. But they did not take any action. And even many of times they did not listen to my phone and many of time they told me for back call but they did not..
PLEASE LET ME KNOW WHO IS RESPONSIBLE IF IN ANY CASE MY CAR WILL BE FULL DAMAGE..
So finally I have no way and I m sending this mail to you for further action. I hope you will take action against this. AND solve my problem (CORRECTION OF R.C.) as soon as possible.
Regards...
ROHIT SINGLA[protected]
LUDHIANA.
[protected]@yahoo.com

Date : 3/11/2008

Dear All Concerned,

Myself, NILOY DAS, a resident of 4, Godavari Apartments, Alaknanda, New Delhi-110019 has booked a SWIFT Zxi ( Azzure Grey ) from Marketing Times ( GK-II ), a dealer of Maruti in Delhi.

The booking as been done during the month of August'08 and also a token advance has been payed in this regard on 17th Aug, 08. But to my utter dismay the dealer informed me couple of days back that there is no production of the particular model ( in azzure grey color ) and they are unsure when the vehicle would be delivered !!

This has put me into great trouble and complete disorientation of my piece of mind, as this particualar incident has happened with me with such a reputed company like Maruti.

Also this has resulted me a net loss of around INR 20, 000 on the financial front due to depreciated value of my old car for exchange as well the additional margin money in lieu of increase in the car loan interest rate.

Who has to be held responsible for this ??????

I would like to request you to look at my request with outmost priority, as till date neither the dealer nor the company could confirm me about the delivery of the desired vehicle.

Thanking you in anticipation,



NILOY DAS.
New Delhi.

[protected]

From

Lt. Col. AK Mathur
Spokesman for Army
Public Relations Office
Srinagar, J&K
(M) [protected]
e mail : [protected]@gmail.com

To
Mr Pankaj Narula,
C.G.M. Service,
Maruti Udyog Limited,
Gurgaon, (Haryana)
Email : [protected]@maruti.com

SUB:- REQUEST FOR REPLACEMENT OF NEW SX4 (VXI)

Respected Sir,

1. With due deference, I beg to submit that I am posted in Srinagar (J&K) and presently on leave for 4 days to celebrate Diwali with my family in Jaipur.

2. I am a loyal Maruti owner (Maruti Van Omni 8 seater) since March 1999. On 27th August 2008, I purchased a new Maruti SX4 Vxi (chassis no. 134964, engine no. 1358786) from M/s.Stan Autos Private Limited, Ludhiana, Punjab vide their Invoice no.SX4/00492 dated 27/08/2008.

3. I got the first free servicing done from JR Auto (code number 0273) Vasant Kunj, New Delhi on 08 October, 2008.

4. My humiliating and agonizing experience with SX4 and Maruti services on 25th October, 2008. At approx. 12:30P.M near Moolchand hospital, Lajpat Nagar, New Delhi. I along with my family underwent the following agonising experiences in middle of Ring Road and onwards :-

(a) All electronic systems failed.
(b) A.C stopped functioning.
(c) Window panes couldn’t be pulled down.
(d) Horn stopped functioning.
(e) Engine stopped and couldn’t be restarted on self.
(f) The entire traffic on road stopped with hundreds of vehicles around us with the result even the doors couldn’t be opened.
(g) My wife and children started feeling suffocated.
(h) Enraged crowd and my family started cursing the new SX4.
(i) I called up Maruti Helpline no. 39391515 and they promised to send mechanics in 10 mins. but they didn’t appear for nearly 3 hours.
(j) After half an hour traffic police came I requested them for help by showing them my I.D card of Army officer. They helped me in pushing the car on the road side.
(k) I sent my family in auto to Noida and started waiting for Maruti repair team. I reminded Helpline almost 10 times.
(l) At approx 4:30 P.M. team came and I along with SX4 went to Rana Motors Private Limited, C-47, Okhla Industrial Area –II, New Delhi. .
(m) They repaired the vehicle and Old alternator was replaced with a new one vide their cash memo no. BC08014573 dated 25/10/2008 and the Vehicle was handed over to me at 7:05 P.M with the following instructions:-

(i)Keep the engine on so that battery gets recharged by the new alternator

(ii) Don’t switch on A.C nor the stereo to conserve energy of the battery.

(n) At 8:30 P.M. I reached Noida. To ensure serviceability and dependability, the moment I started the car there were very loud crackling sounds coming from the engine.

(o) I immediately called Maruti Helpline, a team from Rohan Motors Sec.-1 Noida arrived and diagnosed that the alternator belt was broken. They expressed their inability to repair the car since car was required to be taken to their workshop.

(p) They promised me to arrange the crane for towing the vehicle to the workshop They went away and the SX4 remained out of order with me and my family remained stranded throughout the night.
26th October, 2008:-

5. The next morning on reminding the Maruti repairs, a crane from M/s. Om Sai Break Down Crane Service, Sharma Market, Noida towed away my NEW SX4 (the copy of challan no. 628 dated 26/10/08 enclosed) to Rohan Motors, Sector-1 Noida which was entered at 09:33 A.M.

6. The following was diagnosed :-
(a)An incompatible alternator was fitted by Rana Motors on 25th October, 2008
(b)Since, alternator was incompatible it broke down A.C belt and Alternator belt. The fragments of which entered the timer system.

7. New alternator was fitted along with belts by Rohan Motors Pvt Ltd., Sector-1, Noida vide their jonb card no. JC08026064 dated 26/10/08.The entire work was
completed by 5:20 P.M. Thereby, wasting my 29 hours and costing me two days of leave out of four days. And my entire leave plan was jeopardized.



27 October -31 Oct 2008

8. At 9.30 AM on 27 Oct 08, I left for Jaipur. After driving for approx 260 km, oil warning blinker indicated to me that oil was dangerously low. I reached Prem Motors, Sikar Road Jaipur and deposited the Car at 6 PM. I was told by the works manager that they did not have oil seal and they had placed order to their Chandigarh dealer, which will take 4 days to reach them the earliest.

9. On 28 and 29 Oct Maruti Workshops remained closed in Jaipur. On 30 Oct 08 I, spoke to Vipul Motors, Jhotwara Jaipur who promised me to procure the Oil Seal No[protected] and get the vehicle repaired in 2-3 days. Vipul Motors sent their mechanic alongwith me to Prem Motors to examine the damage. I was advised by Prem Motors to put oil in the engine and take away the vehicle. I purchased 2 (two) liters of engine oil for Rs 500/-. The mechanic of Vipul Motors drove the vehicle and shifted the vehicle from Prem Motors, Service Station Jaipur to Vipul Motors, Service Station, Jhotwara Jaipur at 12.40 PM. They diagnosed that pieces of belts have damaged the sealing system and required extensive repairs. Since my leave had finished I alongwith my family returned to Delhi by bus.

10. For no fault of mine the vehicle is still off road even after seven days due to incompetence, negligence and oversight on part of Maruti repair system.

11 The horrifying experience has caused a permanent fear –psychosis in the mind of my wife. I am posted in J&K and the car has to be driven by my wife who is just not ready to enter this particular car due to fear.

12 MY PLEA

It is apparent from the above that the vehicle has instilled distrust in my mind . In view of the above you are requested to REPLACE my car with a new SX4 (preferably with same colour) latest by 01Nov 08 failing which I will be constraint to take the following steps –
(a) Fight for my right for replacement of the said rejected vehicle.
(b) To initiate legal proceeding against your company for compensation towards replacement of vehcile with new vehicle and also for agony and humiliation suffered by me and my family.
(c) Same harassment may be highlighted through the reporters from T.V channels to highlight the negligence of Maruti Quality control and Repair System as I am at present DEFENCE SPOKESMAN in media.
(d) Write to leading national dailies to publish my pains and experience which .may result in causing serious damage to the reputation of Maruti Suzuki Ltd..
(e) The above actions by me will also affect popularity and future sale of Maruti Vehicles vis-à-vis other cars in the competition

Your aggrieved customer,
Lt. Col. A.K.Mathur


C.C.






[protected]@maruti.co.in
[protected]@vipulmotors.com
[protected]@rohanmotors.co.in
[protected]@vsnl.net
[protected]@vsnl.in
[protected]@airtelmail.in
[protected]@eth.net
[protected]@ranamotors.in

On maruti Suziki Website on 26/04/2008 at 5.05pm.

I have purchased Swift Desire VDI on 2nd April 08. The vehicle produces so much of noise at the slow down speed at around speed of 25 to 15 km/h. The noise is so Irritating that we can not ecpect suct uncomfortable noise when we have spend more than 6.5 lacs rupees. This is a very very seriuos matter and had expected companies immidiate action on this matter. After so many emails and call on csutomer care Maruti person have checked the car and admitted the said problem. But he have never resolved the problem. Dezire VDI & LDe has 165 and ZDi has got 185 tyres although there is no such big diffrence between these models other than price. I advice not to buy the Dezire as there is problem with tyres and more than that there is a problem with the company not being able to solve the complaint..

I sent my Maruti Suzuki Alto in M.G. Motors Alwar for servicing in october after servicing i came back at my home and at home i see that my stapny was changed. my stapny whish was new but this stapny is old. I have very hurt that how can maruti do this? This is black spot on MARUTI SUZUKI. If Maruti dealers do this type with customers than what would be name in market of MARUTI.

Mr. Pankaj Narula,
Chief General Manager(Service)

This is bring to your notice I have purchased Maruti Esteem LXi
DL-9Ck, 8802 from Magic Auto Dwarka Showroom on the 28/04/2007. Despite getting the vehicle serviced from Magic Auto A-93, Mayapuri Ind.Area phase-II, the rickety noises from the front doors and the back seat have not been rectified till date. Just to remind you that this is a persistant complaint since the free services and now after 32000 km it still is a nagging irritation.

The purpose of writing to you is that every time I go to Magic Auto A-93, Mayapuri Ind.Area phase-II, I am asked "Narula ji Ka phone toh nahi ayaa?" by the customer service executive.
When I tell them no she takes a sigh of relief and is no more bothered that the complaint is attended or not.

May I request you to please call me at [protected] and do some sort of communication with the operaters of Magic Auto A-93, Mayapuri Ind.Area phase-II, so that other people like me are not charged for the jobs half done or not done at all. They also need to get their co-ordination intact. I was delivered my vehicle after 21days, after I had given it in the bodyshop for repairs as well as servicing, When I was called after 21days ...the vehicle was not serviced, the reason they quoted was the service deptt. was not informed by the bodyshop deptt. ASTONISHING but true. I had not expected this.
The latest incidence is just 2weeks ago when I had given my car for the paid service ...this time they forgot to wash, vaccum, polish my vehicle.I was charged Rs 4600/-+ for the favour.They could not do the Pollution check as the machine was broken, as per the sevice advisor, but it was working when I had given my vehicle for service.

Please stop this fleecing by MAGIC AUTO located at A-93, Mayapuri Ind.Area phase-II.The trust of going to the authorised Maruti Service Centers is taking a serious beating. Please address this at the first available oppurtunity, so that the rot can be stemmed before its too late to act.

Regards,

Anuj Sood
[protected]

The service provided to me on my fourth subsequent visit to MAGIC AUTO situated at A-92 Mayapuri New Delhi was the worst a person can expect after paying INR4500/-+ .
My Car Registeration No Dl 9ck 8802, bought on the 28th of April 2007, was handed over to me after 7hrs of service in a condition where a wheel cover was missing, the car was not washed and the wheel alignment done was unsatisfactory . All these were charghed to me and on enquiry I was informed that "we are getting late the service centre is about to close, make the payment and come back later on a weekday amd we shall see if we can do something about it."

The car still is rickety since its second service, the Magic Auto People have not been able to work their Magic on my Car and they continue to make false promises "Sir next time it will be resolved".

They have lived upto their reputation of being Magicians as they always find out new excuses to haress customers (Old /New). I have been trying for more than a year with these people at Magic Auto but have not been successful in getting rid of the annoying sounds in my front doors as well as the back seat.

The car after this wash was dirtier than when it was handed over to the service advisor.They had conveniently (it seems ) forgotten to WASH and POLISH the vehicle, to top it it was not even vaccumed and cleaned from inside, there are permanent black hand prints on the driver side roof lining, which according to them is not their Fault. This is hilarious as the service supervisor says they will try to remove NEXT TIME but the technician says 'this is not my fault".

Mr Pankaj Narula, you being the General Manager of Sevicing should address this as there are many o[censored]s who will not report as the pressures of time do not allow us to do so. Despite repeated request to the Magic Auto People regarding your contact details, they are not very customer freindly in providing the details. I request you to please address these sevice centres to stop haressing customers and be more productive and please stop FLEECING and OVERCHARGING and claiming MONEY for the Jobs you don't do.

I am looking forward for a resolution from your office regarding the complaints mentioned above.

If you Feel, call me at [protected]