[Resolved]  Maruti Suzuki — Maruti Baleno - Sagar Auto Bangalore

I am writing this in occurrence to recent incidents and Experience I have had with Sagar Automobiles, Bangalore, I have had at least 6 occasions in the last 12 months where I got a chance to interact with the Service teams @ Sagar, Apparently, none of them have been completely satisfying for me and my issues with my call.. It’s been a night mare for me from the time I have purchased my vehicle ..Below summary would give you an idea of what pain I am going through .

First Interaction with Service
 Day 2 of my vehicle purchase, I observe all unpainted plastic parts fading off .. turning into White and grey color, I had tough time explaining it to people of the reason with the brand new vehicle
 Day 5 If the vehicle is loaded completely ( 5 members seated ), the Car hits road humps very badly .
Resolutions provided
When I called up the sales person, Srinivas from sales, he told me to handover the vehicle during First service and they would take care of all the issues and I also understood the Second issue of hitting the road hump cannot be rectified rather some adjustments could be done.. there was an external polish applied to the Car Plastics and was handed over to me . The service person Ramesh told that the Shocks were hard and they had rectified the same and it was ok now . I found.. it improved but the issue continued and the sales person suggested that the only solution was to add spacer and they wouldn’t do the same. WHY SHOULD I BUY A BRAND NEW CAR WITH A DESIGN PROBLEM ? After few days the plastics were back to the same state and I stopped complaining about it ..:-(
****I had got a feedback form from Maruthi to provide my feedback, I had shared all my views in that form, and got a call as a follow up from someone more like from Delhi, I told him about all the problem .. he said he will follow up and called me once more after a week and asked if it was fixed .. I told it was not .. that person never called again ****

Second Interaction with Service
Issue I had in the 6th Month was more of an Accident Claim – Front bumper Damaged, I handed over my car to fix this during my second service and during this Period I had found out from my colleague that Key less entry option should Auto lock once you turn ON your car and it was not happening in mine from the time I had purchased, So I asked them to fix that before handing over, and also reminded them of road clearance issue also ..

Resolution provided
 Bumper replaced through insurance and difference charges was paid by me
 They gave me couple of contact numbers of Nippon and said pls call them they would come and fix the Auto locking issue, People in those numbers never responded and I asked them to try once ..they too had the same issue and said they would follow up to give me an updated one which never happened.
 CAR HANDED OVER WITHOUT BODY WASH, I HAD TO WASH ONCE I TOOK IT HOME.
 Road Clearance issue continues - no solution I gave up ..

Third Interaction with Service
My Car had an accident and was sent to Body Repair, they took their own time to get all the things ready, and this time I wanted my car ready before my brother’s wedding and they promised to deliver the same, I got my car from the Shop, paid the difference and took it home to see that it had a deep dent on the front which was not there originally ., I called the person immediately and told them about this issue .. they asked me to get the CAR next day which I did and they saw the dent and agreed that it might have happened within their shop and they would have this rectified, I also showed them the quality of work they had done during the body repair and their supervisor accepted that it was a miss and they will fix everything and would require a day to do the same..which was not acceptable as I needed the CAR for my brother’s wedding .. SO THE PURPOSE OF FIXING MY CAR GOT WORSNED AND WAS HUMILIATING FOR ME DURING THE WEDDING  .. During the same interaction I told them to rectify my Auto locking issue, they said they would but they never did as they could not get the Nippon person to come and rectify .. They gave me few contact numbers again, where those numbers never functioned. IF THE SERVICE FOLKS ARE NOT ABLE TO GET THE NIPPON PEOPLE, HOW COULD THEY EXPECT A CUSTOMER TO FOLLOW THROUGH ..it’s ridiculous

Fourth Interaction with Service
My car was coming to a closure of Warranty and Insurance renewal and they started calling me from the dealer’s side one month before, I was travelling and was in Philippines and mentioned to them at least 5 different calls that I was travelling and would return back to them once I am back to Bangalore .. But they just kept calling on my International Roaming number .. It’s ridiculous until I lost my mind and screamed at one of the lady and said that I would complain to their Manager .. then they followed up after I returned to get my Insurance done on time and collecting the Cheque within required period.. Sorry to say purely Money Minded and NO one was bothered to talk about my existing issues..
I had to get my Car serviced for the 3rd time and the same time I was travelling, I got a mailer about the online service booking option and I booked the same and got the confirmation also, when I reached the service center, the service people had no clue about my online booking and asked me to wait in the queue with the rest of the customers who were standing out, it took me over an hour to get the person see my Car and take the service request, It was really annoying I explained to that person about my ongoing issue with the Auto lock and I want it to be rectified before its handed over back to me .. he confirmed he would do this without fail this time, they called me in the evening, Mehboob was the person and confirmed that Nippon people have rectified the issue and now the car is fine, Next day morning I reach the center @ 8:30 AM and they completed the billing by 9:10 and handed over the vehicle to me for checking, when I opened the vehicle the interiors was never cleaned, mats continued to be dirty, they had applied a spray on the dashboard only half AND TO MY SURPRISE THE AUTO LOCK IS NOT WORKING .. I lost my patience with these guys and had to yell at everyone from the sales till service folks and this time another supervisor came and saw the vehicle and said he will personally ensure it would be resolved.. I have been taking ricks all the time to travel back to office every time I came to their service, this time I demanded a shuttle to drop me to my office, they apologized by saying the vehicle had gone out and a person will accompany me till office and get the Car back to service.. I was disgusting and carried through .. the Nippon fellow called me in the afternoon from the service center and asked me what was the problem.. I explained to him all over again . he said, the other day they never told him the problem correctly .. NOW WHO TO BLAME ??.. they brought the car back to my office and delivered late evening saying it was fixed and I saw the auto lock working for the first time in my car – EXACTLY AFTER 12 MONTHS OF PURCHASE ..I find this funny .. 2 weeks after that one day the Car got drenched in a heavy rain and the auto lock was back to the earlier state.. I got frustrated to the core and in couple of days it became ok by itself and I ignored this for some time .. the same issue recurred again when it got drenched and got fixed by itself, I realized that it was intermittent and not sure what was driving this .. During the same time I received a feedback letter from Maruthi to send me the feedback about my Service, In 2 days I got a call from a lady from the service center requesting if everything was fine.. I told about all my problems with my road clearance issue not resolved and now the auto lock is giving intermittent problem .. and expressed that no one was fixing my issue .. she said that she will talk to the senior most person and have it resolved.. and also asked me not to post the feedback till it is resolved.. so I waited .. they called after 2 wks to check if my issue was fixed .. I said no one came and they promised to arrange someone to call and come over .. after another one someone called and asked if this issue was resolved.. I had to scream at that person and tell her to stop annoying me like this .. it was becoming a mental torture .. after that there was no call made and today Morning one person called me and said he was from service and wanted to come and see my car to have everything resolved .. I gave him my address and details .. in half hour time I get another call requesting similar thing from another person .. I had to shout at him saying that another person had already fixed the appointment, he reminded me of the feedback form and said not to post it until we resolve the issue .. so I told .. to send someone first to fix the issue .. the Guy called me 3 times today and told that he was on his way .. I waited entire day @ about 4:40 PM he called saying he had reached my office and I asked him to come to the reception .. I reached their and waited for an hour and couldn’t find any one .. returned the call back and found it was a local telephone booth .. and no clue about the person and never he called back after and my grievances continues … After few days there was a series of call checking with me if the issue was fixed and everytime i used to tell the people that no one spoke/followed up for resolution.. they would say we will immediately have it arranged and not would happen, this happened atleast 12 times over 3 months and i got frustrated to shout at one person and she finally had the Nippon guy to come and fix the problem, however, The issue of Bumper hitting the road has still not been resolved after a person visted 2 months back from Sagar and said that he will ensure it will be resolved, no one bothered to fix the issue, i also wrote a simillar note with all the issues i incurred to [protected]@maruti, they also didn't bother to take it further ..its sad to see that resolution cannot be sought from either the dealer not the company ..:-(