[Resolved]  Maruti Suzuki — veichle rusting problem

To,
The General Manager
Maruti Udyog Ltd.

Subject: Non Response from your dealership on report of Rust damage to new Maruti Swift bought in 2007

Dear Sir,

This is in reference to the purchase and subsequent damage of Maruti Swift vxi petrol version purchased on DATE 21th Sept 2006 (Invoice # VSLO6000762, Car Registration # HR29Q 9400) from Vipul Motors, Mathura Road, Faridabad

I would like to draw your attention to the fact that the car started rusting 6 months back. Initially the rust was confined to small areas of body but gradually it spread to all doors, oil tank lid and other hidden sections of body.

This was brought to the notice of dealership at the time of scheduled service –JULY 2008 months back. Dealership grossly neglected the reported issue and did not take required steps to address the problem. This led to further deterioration of the vehicle.

Recent re-inspection by the dealership declared it ‘completely rusted’. Dealership estimates that it will cost ~ Rs 40, 000 – Rs 50, 000 to replace doors and oil lid and dealer is demanding me to pay 4.5% of the total cost of replacement. Cost is not the issue, but we are concerned that the rust has spread to almost every other part of the car body and has made it unsafe for driving.

We have brought this matter to the attention of General Manager at Vipul Motors, Faridabad number of times and have been making concerted efforts for them to consider replacement of the car (which is only 1.5 years old and was under manufacturer’s warranty when the problem was reported to dealership for the first time in JULY 2008)

Our requests have fallen to deaf ears and no action has been taken. Dealership has also not made any efforts to report our problem to Maruti Udyog Ltd

Customer service is an important aspect of any business relationship and negligence on your behalf will only hurt Maruti’s brand image in the market place .We will appreciate your consideration and a prompt action on this issue.

Attached are photographs from the recent inspection for your reference.

Thank You
Yours sincerely
S.K.GROVER
F/O
Dimple Grover(Owner of the Car)
Ph # [protected], [protected]
HNo-662 SEC-22
NIT Faridabad