Comments
There is no difference between Govt. Agencies and the local service provider of the Maruti in Bhubaneswar.
The front line people are arrogant .doishonest and argumentative.After dealing with these people for a few minutes a normal customer would definetly curse his fate for continuing with the brand of maruti.
There is hardly any person to refer to for redressal for the grievances.
The normal refrain of the frontline service providers is"come tomorrow, we are very busy" A few of them are also can be seen shouting at the customers.
It is very dificult to trust them.
It is high time Maruti should have a comprehensive audit of the quality and standard of the services provided.There is no doubt otherwise the market share of the Company will fall further.
The front line people are arrogant .doishonest and argumentative.After dealing with these people for a few minutes a normal customer would definetly curse his fate for continuing with the brand of maruti.
There is hardly any person to refer to for redressal for the grievances.
The normal refrain of the frontline service providers is"come tomorrow, we are very busy" A few of them are also can be seen shouting at the customers.
It is very dificult to trust them.
It is high time Maruti should have a comprehensive audit of the quality and standard of the services provided.There is no doubt otherwise the market share of the Company will fall further.
I had deposited my car (Maruti Alto Lx: WB02X-0816) in your Mohan Motors workshop near Science City on 03.11.09 for repair.
The case was accident repair & brake check.
Mr. Raju Singh of your Mohan Motors workshop confirmed us that we will receive a call regarding the extent of damage & necessary payment for the repair latest by 05.11.09.
But one week has elapsed & no body called me. I am completely unaware about the progress of work also.
I have called Mr. Raju Singh a number of times, but he is not picking up the phone.
In today’s day of automobile market competition where Maruti boasts of very good customer service, this is the service actually what we are getting.
I request you to look into this matter urgently.
The case was accident repair & brake check.
Mr. Raju Singh of your Mohan Motors workshop confirmed us that we will receive a call regarding the extent of damage & necessary payment for the repair latest by 05.11.09.
But one week has elapsed & no body called me. I am completely unaware about the progress of work also.
I have called Mr. Raju Singh a number of times, but he is not picking up the phone.
In today’s day of automobile market competition where Maruti boasts of very good customer service, this is the service actually what we are getting.
I request you to look into this matter urgently.
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+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
Maruti Suzuki — bad and pathetic service
I always give my vehicle to Batra Auto Companyand every time they do not service it in one shot and do not finish it off, I have to go again to them for the same complaint for which they charge me again.the staff sometimes behave like they do not know what the car is.last time they charged me Rs 12000/- and again same problems came in and the person who took the test drive does not have an idea what the problem is. simply a useless maruti authorised service station of maruti. the staff and service persons are like they are 10th pass and work like a road side service workshop, simply harrasing customers and nothing else.today they said to me that what they can do in this.simply pathetic nothing else. making fun of Maruti in the city and maruti must be having and impression that my authorised dealer is giving a wonderful service. I am driving Maruti from the last 15 years but due to them i am not planning to buy maruti next time, I know it might not matter to a big organisation like maruti but for that why should i be harrased.My last job card no is JC09000031
My ID no: I[protected]
Chasis no 695505
rajeev nandwani
2378 sector 9 faridabad
Vehicle no: HR 29 P 7515