Dear sir,
I have appraised you of the fraud perpetrated on me by your dealer vide my mail dtd April 5, 2008( Tracking number: HT20080405_[protected]) the text of which is reproduced below for your ready reference.
This is to bring to your kind attention that on March 28, 2008, I asked the Maruti Dealer at Kurukshetra, for a 2008 model Zen Estillo and were shown one. I made full payment for the car and got the delivery of Zen Estilo VXi superior white car on March 28, 2008 from your showroom at Kurukshetra.
Later on from the date of manufacture on the Tyres and enquiry from your office I found that I was given Model of September, 2007. I was surprised and shocked as I could not believe that a thing like this can happen in a company of high repute such as Maruti. I believe that if a model of previous year is being sold to the customer, it is brought to the knowledge of the customer and his/her consent is taken.
This has affected me psychologically and given me mental agony instead of any excitement and happiness. I have not driven the car except filling the petrol tank to the brim. It is parked in my covered garage.
I request you to replace the car by 2008 model and necessary action must be taken immediately.
Apparently no cognizance has been taken of my complaint.I am surprised at the callous and indifferent attitude adopted by the company.
Through this mail I call upon you once again to give me full refund of entire payment including Insurance& road Tax paid by me and take back the Sept 2007 model car sold to me as 2008 model.
If I do not get redressal of my complaint in next seven days, I shall have no option but to proceed legally in the matter and also to take up the matter with consumer court.Needless to mention that all this shall be at your cost.
I lookforward for a quick response.
Regards
Indra Handa Was this information helpful? |
Post your Comment