[Resolved] Maruti Suzuki — Upset with the Service Provided by Rohan Motors. Ghaziabad | |
Hi, I had purchased a Wagon R from 'Maruti True value' at 'Tanya Motors', Meerut last year. The registration No. of the car is UP 15 R 2558. The car was in pretty good condition at the time of purchase. Last week, on 9th June'2008, I met an accident in which lost of external damage was done to the car.BUt there was hardly any problem or damage done inside. After I met the accident, I went to Rohan Motors, Gaziabad as that the only service station that I knew about and was closet to the place where I met the accident. I left my car for repair and I was assured that all things will be taken care off. I delivered by Car to Mr. Sunil Verma and collected the delivery Note. He inspected the car thoroughly and assured me that the car will be delivered in one weeks time. Yesterday, I called up him and asked about the status of the car. He told me that my car is ready and I can come and collect it at around 4:30 PM. I went to the workshop and to my surprise the car was not still ready. I thought tht it might not a big issue and waited till they were washing the car. They asked me to pay all the bills till the time they are making my car ready. I duly paid all the bills without any delay and when I collected the car after that I figured out the the Indicator of the left side were not working. Finally, I also discovered that the central locking of my car was also not working. We I complaint about it to the Manager Incharge of the car, I was told it has nothing to do with them. They started persisting that it might have been in that condition even before I delivered the car at there workshop. When I told them that if that would have been the case, it would have been listed in there pre Inspection report before that received the car on the day of accident. But they simply try to deviate from the point of accepting that this problem has been introduced that their workshop. When I finally asked them what can be done about it, they told me that I should show it to some local mechanic or atmost they will do the same if I bring my car back to them later sometime as they does not have any expertise in fixing the problem. Now I dont expect ppl from Maruti Workshop to respond in such a way nor do I have time to go back to Gaziabad from Noida just to get my problem fixed by a local mechanic. It takes a toll out to drive thru the traffic of NCR and they simply said that they can hardly do anything about it. I am not sure what can I expect by putting my concerns on this forum but can just hope that no one else faces the same kind of problem where in some working part o[censored]r car breaks down when u goes to an authorized service station of maruti to get some problem fixed. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
buddy
go to consumer court with all documnets ..pre Inspection report etc.
go to consumer court with all documnets ..pre Inspection report etc.
Sir,
I am shocked at the attitudinal deficiency the dealer namely ROHAN MOTORS MAHURA ROAD conveys.I took my DZIRE VDI for its second free servicing. The company rep was more interested in selling me the underbody rubberised paint. The car was simply washed and I was left to fend with two local helps to clean and handover the car. On check I informed them of fuel having been pilfered from the car again ( this being the second time) earlier It was my ZEN which had suffered similar fate.
The customer care when informed promised to comeback the next day but not to be heard till almost a fortnight. To substantiate the case my id NO. GIVEN BY rOHANS IS [protected] AND THE INVOICE NO. FOR SERVICE IS bc 09001053.
I KNOW NOTHING MUCH IS GOING TO COME OUT, IT IS FIGHTING A LOSING BATTLE. IT IS GOODBYE TO ROHANS MATHURA ROAD.
With thanks to them for the services rendered, Beware lest you are victim to similar circumstances.
Rajesh
PS - So much for the service, a minor scratch was painted with black paint by the dealer whereas the original color is azura grey...
I am shocked at the attitudinal deficiency the dealer namely ROHAN MOTORS MAHURA ROAD conveys.I took my DZIRE VDI for its second free servicing. The company rep was more interested in selling me the underbody rubberised paint. The car was simply washed and I was left to fend with two local helps to clean and handover the car. On check I informed them of fuel having been pilfered from the car again ( this being the second time) earlier It was my ZEN which had suffered similar fate.
The customer care when informed promised to comeback the next day but not to be heard till almost a fortnight. To substantiate the case my id NO. GIVEN BY rOHANS IS [protected] AND THE INVOICE NO. FOR SERVICE IS bc 09001053.
I KNOW NOTHING MUCH IS GOING TO COME OUT, IT IS FIGHTING A LOSING BATTLE. IT IS GOODBYE TO ROHANS MATHURA ROAD.
With thanks to them for the services rendered, Beware lest you are victim to similar circumstances.
Rajesh
PS - So much for the service, a minor scratch was painted with black paint by the dealer whereas the original color is azura grey...
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I had purchased a Wagon R from 'Maruti True value' at 'Tanya Motors', Meerut last year.
The registration No. of the car is UP 15 R 2558. The car was in pretty good condition at the time of purchase.
Last week, on 9th June'2008, I met an accident in which lost of external damage was done to the car.BUt there was hardly any problem or damage done inside. After I met the accident, I went to Rohan Motors, Gaziabad as that the only service station that I knew about and was closet to the place where I met the accident. I left my car for repair and I was assured that all things will be taken care off. I delivered by Car to Mr. Sunil Verma and collected the delivery Note. He inspected the car thoroughly and assured me that the car will be delivered in one weeks time.
Yesterday, I called up him and asked about the status of the car. He told me that my car is ready and I can come and collect it at around 4:30 PM. I went to the workshop and to my surprise the car was not still ready. I thought tht it might not a big issue and waited till they were washing the car. They asked me to pay all the bills till the time they are making my car ready. I duly paid all the bills without any delay and when I collected the car after that I figured out the the Indicator of the left side were not working. Finally, I also discovered that the central locking of my car was also not working.
We I complaint about it to the Manager Incharge of the car, I was told it has nothing to do with them. They started persisting that it might have been in that condition even before I delivered the car at there workshop. When I told them that if that would have been the case, it would have been listed in there pre Inspection report before that received the car on the day of accident.
But they simply try to deviate from the point of accepting that this problem has been introduced that their workshop. When I finally asked them what can be done about it, they told me that I should show it to some local mechanic or atmost they will do the same if I bring my car back to them later sometime as they does not have any expertise in fixing the problem.
Now I dont expect ppl from Maruti Workshop to respond in such a way nor do I have time to go back to Gaziabad from Noida just to get my problem fixed by a local mechanic. It takes a toll out to drive thru the traffic of NCR and they simply said that they can hardly do anything about it.
I am not sure what can I expect by putting my concerns on this forum but can just hope
that no one else faces the same kind of problem where in some working part o[censored]r car breaks down when u goes to an authorized service station of maruti to get some problem fixed.