Maruti Suzuki — Unfair behavior of the dealer

S.C. KANTHAL
10/C, S.N. CHATTERJEE RD., BEHALA
KOLKATA- 700 007
MOBILE : [protected]



September 19, 2008

To,
Maruti Suzuki India Ltd.
11th Floor, 25 Jeevan Prakash,
Kasturba Gandhi Marg,
New Delhi -110001
Tel:[protected]

Dear Sir,

Sub: i) Booking of Maruti Wagon R LX on 24.08.08 with your Authorized
Dealer M/S Auto Hitech Pvt. Ltd.
97A, Dr. Meghnad Saha Sarani,
Kolkata- 700 029
ii) Complete payment including Road Tax paid on 28.08.08, insurance of Rs. 5052/- paid on 06.09.08 on advised of Mr. Purnendu Chatterjee

I wish to bring to your kind notice that on 24.08.08, I had booked a Maruti Wagon R LX with your above authorized Dealer, for a total value of Rs. 347990/-. This included Rs.26250/- for road tax, registration and incidental expenses as also Rs. 10212/- for Insurance. The insurance of Rs. 10212/- calculated on 05.09.08 was reduced to Rs. 5052/- as I had not made any claim on my earlier vehicle. Accordingly, the total amount payable was Rs. 342830/-. The payment of the said Rs.342830/- was made in full as follows:-

Cheque Date Amount
783059 24.08.08 20000
601732 28.08.08 83528
601731 29.08.08 150000
783060 29.08.08 26250
409155 06.09.08 5052
Sale of Old Car 06.09.08 58000
342830

A copy of the Discussion Sheet is enclosed herewith for your immediate reference.

At the time of booking of the said vehicle, I had requested your above dealer to handover the above vehicle on 19.08.08 being an auspicious day and till such time the vehicle would be at the custody of the above dealer, although the payment was made by me in full. Accordingly, your above dealer asked me to handover my old vehicle to them positively by 06.09.08 to make the deal complete as the old vehicle was sold for Rs. 58000/- as per the said Discussion Sheet.

On 10th September’08, I was shocked and stunned to receive phone call from your above dealer that I had to pay a further sum of Rs. 4000/- approximately due to increase in the Road Tax by the Government of West Bengal, and only then the vehicle would be delivered to me.

Your goodself would kindly find that vide last payment of Rs 5052/- was made on 29.08.08 and handing over my old vehicle on 06.09.08, the deal was complete in all respects, as I had made the and by making full and final payment and there was no question of any additional amount payable by me.

I submit that I am a retired person with limited resources and it is not possible to exceed my expenses by any means, more so when I have made the payment in full.

You are therefore requested to kindly advice your above authorized Dealer not to insist for any additional payment on account of increase in the Road Tax, since the full amount of the said Road Tax was already paid by me on 29.08.08 as required by them, much before the increase in the said Road Tax. It is mandatory on the part of the said Dealer to have registered the car in my favour once the payment was made in full.

Justice from your end would highly be appreciated. We shall take delivery of the car on receipt of your favourable response.

Thanking you,

Yours faithfully,



S.C. Kanthal