[Resolved] Maruti Suzuki — Complaint regarding customer service
Myself, Munish Bhasin. I am the owner of WagonR – Lxi. The car is in the name of my father – in – law, Shri Rajvinder Singh, Dhindsa. The registration Number of the Car is HR-01V-4134. My car has run 10200 Kms. The purchase date is 12/3/2007.
I wanted to upgrade my car by selling the present one and purchase a Swift Desire (Petrol) or SX-4 for which I talked to Mr. Shekhar at Modern Motors (a good friend of mine).
Through some dealer in Ambala City, I came across a customer for my car. He himself judged the value of my car as RS.2, 70, 000/-, but was adamant for selling it for Rs.2, 90, 000/- but on the first Navratra. He agreed to settle the issue on that day. Which means the issue should have been settled in between 2, 70, 000/- and 2, 90, 000/- Today i.e. on 28/9/2008, the customer comes to my house and alongwith him was Mr. Sanjeev who is working for Maruti True Value.
He thoroughly checked my car he told me that there were minor touchings, which I agreed. They discussed the issue outside my home for more than 20 minutes and on Sanjeev’s suggestion, the customer now quoted the rate of my car as Rs.2, 40, 000/-.
Kindly explain me one thing that I am first a customer of Maruti and second I was again becoming a customer of Maruti then for what purpose Mr. Sanjeev brocked the rates of my car when the customer himself agreed to pay Rs.2, 70, 000/- at least.
My faith on Maruti has gone away and I assure that I will never buy a Maruti again and as soon as possible I will sell my car and buy a car of some other brand even if it is a matter of big loss to me. A employee of Maruti has hurten my feelings.
In my car the ABS system has been installed, the music system has been purchased from the maruti Company and ever service I have got done from Maruti. A three year electronic warranty has also been purchased. The Insurance is valid upto 3/2008.
Inspite of telling the customers about the added features of the car the true value employee has acted in a manner of not becoming a Maruti Employee for which he should be penalized.
If maruti cares for its customers kindly help me sort the issue and I am under a lot of mental strain for which I should be compensated by punishing Mr. Sanjeev.
Let me add to it that I asked for a second hand SX4 from Mr. Sanjeev and he told me that a 2007 model is there for selling for Rs.6.00 lacs.
Now some body ask Mr. Sanjeev that the depreciation in car worth Rs.7.00 lacs is Rs.1.00 lacs in a year and I spend Rs.4.05 lacs for buying my Car and he judges it for Rs.2.40 lacs i.e. there is depreciation of Rs.1.50 lacs in car worth Rs.3.70 lacs, which is not understood and this Mr. Sanjeev was not able to make clear. Also please ask him that why he came to me home alongwith that man who is even not a Maruti customer and made him go against me, who is already a Maruti Costomer for the last 7 years.
Waiting for an early response.
My contact Number is [protected].
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Aug 13, 2020Complaint marked as Resolved