Maruti Suzuki India Complaints & Reviews

To
The Manger
Maruti Udyog Limited

Sub. : Less Petrol find after Repair.

Sir

I wish to inform you that I have purchased a New Brand Maruti 800 Car from your Maruti Showroom Compitent Autos situated at Hamirpur on dated[protected]. I had serviced my timely my car from Maruti Authorised Service Centre Rakkar Colony in the name of Trinity Autofast Engineers at Una whicjh was mentioned in your booklet for timing & milage. after three free services we had not face any type of problem when we are go to your showroom for the purchasing of new Car on[protected] we thought serviced my car from your thiss showroom but after after 4th service we run my car app. 150 km & face the problem in front axle and we goto my nearly Maruti Showroom for checking of this problem, He says you have already changed Axle boot at the time of 4th service I shocked that at the time of 4th service I had never any complaint about this But hae had changed. if they found any problem in axle than changed the same in extended warranty.

Further I wish to inform that on 13 sept. 2008 My car was stoped due to leakage of engine oil from Engine. We call the MOS from my nearest Maruti Service Station CM Autos Ajouli Morh (Naya Nangal) Distt. Ropar Pb. They lift my car & my car tank is 2/3 full after checked the Engine, He says Estimate charges of repair & spare of Rs. 3500/- to 4000/- app. and deliverd the on 15-9-08 at 6-00 pm but at the time of Final Payment He will charged Rs. 5742.00 against bill no 000975 dt.[protected] but at the time of delivery my car have no Petrol when I cobject they says due to air pressure in pipeline the fuel meter shows down. after 32 km my car stopped due to no petrol in the tank when I complaint to service station they have not satisfied reply to me.

So we are humbly requested to look this matter personaly and solve my problem of axle & Petrol.

Vipul anand
35, Phase III,
Tahliwal Distt. Una H.P.
[protected]

I have a suzuki baleno and it is two year old and unfortunately i meet with an accident head on a one way street and got it repaired at dealer point in Pune, the car has problem with power steering and also the windscreen replaced had scracth and a small crack. The dealer had promised me to replace it whenever it is convienet for me to send it to the work shop as it will takeatleast twothree days todoso.now the small crack developed in to a large one and when i send the vehicle for servicing and as well as for replacement of windscreen and power steering they somehow managed to remove the scracth on the wind screen and now refuses to change the wind screen and the crack have now is quite large and visible and the service advisor claims that it will grow larger with the vibration and i am at loss that i have to pay a bigger price for trusting them, had i put my foot down and asked for a replacement there and then may things would have different and i registerd the complaint with the call centre on 13th of sept which happened to be saturday and i was told that the pune branch will get in touch with methe next working day which they did not do so and when i reached them on 22nd sept, 2008 the so called terrioty manager tells me THEY NEED TO CHECK THIS MATTER WITH THE DEALER AND "IT ISNOT NECESSARY THAT CUSTOMER IS ALWAYS RIGHT" and this baffled me since i am also into business and i always felt that customer is god and they are always right and i must always satisfy my cutomer at any given time" . Anyways i am the loser at the end of the day and i am sure that my profound belief that more the bigger name and brand you tend to develop a secured feeling that no one can harm you in any way and corporate policy and sologans they put up on shop floor and service point is just words and do not mean anything
venkay iyer pune

Myself, Munish Bhasin. I am the owner of WagonR – Lxi. The car is in the name of my father – in – law, Shri Rajvinder Singh, Dhindsa. The registration Number of the Car is HR-01V-4134. My car has run 10200 Kms. The purchase date is 12/3/2007.
I wanted to upgrade my car by selling the present one and purchase a Swift Desire (Petrol) or SX-4 for which I talked to Mr. Shekhar at Modern Motors (a good friend of mine).br...

I have WAGON R DUO purchased on September 30, 2006 from Modern Automobiles, CHD. I'm facing leakage of LPG from the engine side till from the date of purchased. I complaint about that than it resolved. Now the same problem is facing again. I have a extended warranty of 1 year i.e.3 years or 60000 kms from the date of purchaes. I vist to local dealer M/s.Swani Motors, jalandhar about the same problem they said that it is not covered under warranty you have to pay for that. Their is some part of arround 2500/-. Please do the needful to resolve my problem. According to your EMMISSION WARRANTY POLICY the emission warranty is for 80000 kms or 3 years from the date of delivery. the parts covered under the warranty is Gas-air mixer, Eletronic control unit-LPG(ECU), Fuel Control valve, Low pressure regulator (Veporiser), LPG Solended Valve and Emulator.
Please solve my problem as i'm too much harrased due to my this problem. Y

You are requested to take action against the dealership and the company for harrasing the consumer.

Thanks,

SURINDER PAL SINGH
House No.41, Street No.27,
Sadar Bazar, jalandhar cantt.
JALANDHAR 144 005
Punjab

On 22nd Sep-08 I had given my Car to Vipul Motors, Near YMCA, Faridabad for body shop to get my back door dented & painted as there was dent due to thrashed the car by a tractor vehicle while parking, Vipul Motors completed the work, however the colour was not matching with original paint as there was a mismatch in colour and shining and the said door was not fitted properly from right side & also inside paint is rough polished.

Sir,
I am Sanjeev Bhatnagar, bought a Maruti Wagon R car from your dealer Ajmer Auto Agency Pvt. Ltd. at Ajmer (Rajasthan, India). On 19.05.2008’s night I received VAT invoice and other documents from your dealer, after consult the VAT invoice and other documents I found several doubts which I reported to your above mentioned dealer on very next day i.e. 20.05.2008. (Copy attaches). But still today I have not received any reply from your dealer. Most probably on 23.05.2008 at near about 14:15 a call from your Jaipur located regional office[protected] was came on my mobile ([protected]), it was called by your executive Mr. Hari Singh ji Nathawat. He asked only about exchange scheme discount on my buy but I did clear to him that I never ever have any car before this new car then he told me to send delivery challan copy (copy attached) through mail to him on his email address harisingh.[protected]@maruti.co.in. No information received about action took by regional office.
Beyond all above facts I found that the cost of the car was differ in various documents i.e. in VAT invoice it is Rs. 337037.50, in delivery challan it is Rs. 350263.00 and in registration document it is Rs. 349000.00. How it is possible?
For the above mentioned details I request you if you feel that some malpractices are in the case, please investigate this case by a team of experts.
It is my humble requests if dealer should have charged only cost of car as per car cost in VAT invoice then please return the difference amount of cost of car shows in delivery challan (which I paid) and VAT invoice (Attached) and also provide other promotional schemes which were committed by dealer under promotional schemes.
Thank you.
Regards.
Sanjeev Bhatnagar

Dear sir

This is following my last mail to you regarding the service of my car at Sai Service Station, Kochi, Kerala. I had detailed you about how my car that was given for 2nd free service with a minor complaint about steering wheel vibration. The date of delivery confirmed by them was 11th and after two weeks the car is still with them. After my first mail to you those people called me and confirm to deliver it last week but then postponed it to another two days which was suppose to be Monday 22/9/08. Though things did not shaped up as confirmed but now they call up and say that I have to shell out Rs.1500 to service to enable them deliver the car.

I don't understand why this Rs.1500 for free service, secondly now I am least interested to go to your dealer and get the car, unless they home deliver it. Maruti has a good track record of customer service, but now I have my own doubts. I know it will be very difficult to break that jinx about Maruti's goodwill, but let me see if my case and reviews that I am likely to post on those website will make any difference.

At the first place, I would like you to know that nobody gave this car as charity to me; I have paid the price to acquire the same, and will not allow anybody to take me for a ride. You have rubbed me on the wrong side, and now it just out of my impulses. There are competitors out there waiting for a story to capitalize, and you gave me the chance. Last but not the least I am taking this issue further very seriously, can't wait any longer. I just wanted to confirm if I can get for what I pay.

Once again I am not going to take the delivery of the car anymore since I am busy with my work, all the previous commitment has been blown up the air, and I do not want to make a fool of myself.

Regards,

John

Dear Sir
I have booked a swift vdi abs on 16/june/08.The dealer promised me to give the vehicle before 3 months.But now they are saying that they are not getting any ABS swift Vdi and so our delivery date is going so far.I am now in a situation to cancel the order and to go for an another vehicle.I can't tolerate this more.
So I humbly request you to do the needfull as soon as possible

Thanking You

A.Chenthamarakshan

1. Rear tyre of scooter got busted through air pressure was just 32. Due to this accident caused & i got seriously injured. Suzuki use MRF make tyre & do not attend complaint.
2. Lot of battery problems & bike can not be start in one stroke. To replace battery Suzuki needs 10 tens & you have to start your bike by Foot KIK. This is the way how Suzuki care you.
3. Dealers are very eroguent & does not attend you for complaints.

S.C. KANTHAL
10/C, S.N. CHATTERJEE RD., BEHALA
KOLKATA- 700 007
MOBILE : [protected]



September 19, 2008

To,
Maruti Suzuki India Ltd.
11th Floor, 25 Jeevan Prakash,
Kasturba Gandhi Marg,
New Delhi -110001
Tel:[protected]

Dear Sir,

Sub: i) Booking of Maruti Wagon R LX on 24.08.08 with your Authorized
Dealer M/S Auto Hitech Pvt. Ltd.
97A, Dr. Meghnad Saha Sarani,
Kolkata- 700 029
ii) Complete payment including Road Tax paid on 28.08.08, insurance of Rs. 5052/- paid on 06.09.08 on advised of Mr. Purnendu Chatterjee

I wish to bring to your kind notice that on 24.08.08, I had booked a Maruti Wagon R LX with your above authorized Dealer, for a total value of Rs. 347990/-. This included Rs.26250/- for road tax, registration and incidental expenses as also Rs. 10212/- for Insurance. The insurance of Rs. 10212/- calculated on 05.09.08 was reduced to Rs. 5052/- as I had not made any claim on my earlier vehicle. Accordingly, the total amount payable was Rs. 342830/-. The payment of the said Rs.342830/- was made in full as follows:-

Cheque Date Amount
783059 24.08.08 20000
601732 28.08.08 83528
601731 29.08.08 150000
783060 29.08.08 26250
409155 06.09.08 5052
Sale of Old Car 06.09.08 58000
342830

A copy of the Discussion Sheet is enclosed herewith for your immediate reference.

At the time of booking of the said vehicle, I had requested your above dealer to handover the above vehicle on 19.08.08 being an auspicious day and till such time the vehicle would be at the custody of the above dealer, although the payment was made by me in full. Accordingly, your above dealer asked me to handover my old vehicle to them positively by 06.09.08 to make the deal complete as the old vehicle was sold for Rs. 58000/- as per the said Discussion Sheet.

On 10th September’08, I was shocked and stunned to receive phone call from your above dealer that I had to pay a further sum of Rs. 4000/- approximately due to increase in the Road Tax by the Government of West Bengal, and only then the vehicle would be delivered to me.

Your goodself would kindly find that vide last payment of Rs 5052/- was made on 29.08.08 and handing over my old vehicle on 06.09.08, the deal was complete in all respects, as I had made the and by making full and final payment and there was no question of any additional amount payable by me.

I submit that I am a retired person with limited resources and it is not possible to exceed my expenses by any means, more so when I have made the payment in full.

You are therefore requested to kindly advice your above authorized Dealer not to insist for any additional payment on account of increase in the Road Tax, since the full amount of the said Road Tax was already paid by me on 29.08.08 as required by them, much before the increase in the said Road Tax. It is mandatory on the part of the said Dealer to have registered the car in my favour once the payment was made in full.

Justice from your end would highly be appreciated. We shall take delivery of the car on receipt of your favourable response.

Thanking you,

Yours faithfully,



S.C. Kanthal

My Wagon R duo Lxi has done 17k km and it is 9 months old. There was no problem since I bought the vehicle, suddenly on 17th it did not start, when i took it to the ABT work shop they said that due to fuel being old the pump got damaged, I was surprised, does petrol have expiry date. They advised me that if the fuel is old you need to empty the tank each time clean the tank and fill it again, what a ridiculus suggestion, I pointed them to the warranty book and the service book, and told that the fuel pump should be replaced by Maruti.

They are yet to decide who should pay and I am without my car.

Maruti is supposed to have the hightest customer satisfation
%age I am optimistice but however was surprised by the logic

There is a problem of caliper pins in my ALTO Lxi, and since bought i have to visit maruti dealers after every 2 months to get it fixed. Repeatedly I have been trying to get this part changed from maruti as it is under warranty but nobody is ready to change that part. This is resulting into wear and tear of other parts also. If maruti doesnt change the parts under waranty then it should change the policy stating that no part will be changed under warranty. If any body can tell me the procedure that in this case whom tio contact and how, it will be a great help !

My self kapil Bindal, Reginol Service Manger in Maruti Suzuki Inida ltd, I am corporate customer of Air tel from last 4 Years, On dated 15.09.08, At 8:00 PM i found my mobile signal went off, I though there is some problem in Mobile, due to this i cudn't use my cell on dtaed 16.09.08, But on dated 17.09.08 when i used another SIM in mobile, Mobile signal was coming ...When i inserted again AIR tel sim ([protected]) again Singnal was not coming ... My Air Tel no. is [protected] (Sim No[protected], My work is suffering alot due to this problem as SIM registeration failed is coming, Immediate action is required from yours side... U can contact me [protected].

I exchanged a 15 year old Maruti 800 for a 2005 model in January 2008. The dealer, Mr. Vikram Bandary promised to transfer the full tank of petrol to the new car. Not only did he deliver the car with an empty tank, I found he had removed the new seat covers saying he'd clean them and give them to me in a day. I have phoned him and visited him many times since then, but have just wasted my time.

My Car - Alto LXi - AP09BJ2154
On a rating scale of 0-5 (5 being the best) i would rate the service standard of Mithra Agencies (Hyderabad - RTC Crossroads)
first free service - 4.5 (Quite good)
second free service - 3 (Neutral)
third and final free service - 1 (Extremely poor)
thereby indicating that the standard of services deteriorates with each passing day

Complaint:
I got my 3rd and final service done on 13th Sept 08, sat (Supervisor - B Raju) and have the following grievances
1. There was an USB cable attachment to my car music system which has been detached and stolen
2. I requested the supervisor B Raju to mend a small dent on the plastic car bumper, which he did not undertake siting time constraint
3. B. Raju advised the car clutch to be changed (which would have an appx expenditure burden of Rs 4K)... this has come as a surprise as the car has been in use for only about 8+ months and run about 3500 Kms... On second opinion from outside, I have been told that there has been a normal erosion in the clutch plate and the same need not be replaced for atleast the next 6 months.
4. I have been charged Rs 760/- on various accounts despite this being a free service.
5. Have not been too satisfied with the quality of services as I could not make out any difference whatsoever before and after the service, nor have any report card been provided to me

The intent of this complaint is to create public awareness of the kind of after sales services Maruti actually provides to its customers...

My vehicle number for which I have forwarded complaint is HR 26 AD 5268.Rest od complaint has already been forwarded

very bad and hard suspension cannot even travel.
The car is pulling to the left.
This complaint was there from the first day.
Please take ness action,

I had booked the Maruti Suzuki Swift VDi car on 1st July 2008 at sai service Station Andheri(E), when I was told that it will be delivered in 3 to 4 weeks time. However I got the delivery after almost 8 weeks though full payment was done and my 1st EMI was almost due. The accessories at the Sai Service are excessively costly and substandard which are been sold under the disguise of genuine Maruti accessories.It was claimed by the salesman that the accessories available in open market are not genuine and they'll not be responsible if I get it from elsewhere. In fact they costs almost 35% to 40% less in the open market. There has been enormous delay in getting the car registered and additional cash was also demanded for clearing it at RTO.

I got Maruti 800 on Sept. 11, 2007. Registration number of the car is UP32-CE 0689. At the time of selling the car KTL Showroom, located at HAL faizabad Road Lucknow promised me to provide 2 free service of tefflon coating under scheme, one at a time of getting the car from showroom and one at the time of third service. The first promise was fulfilled, but when I drew attention to the poor quality of Teflon Coating they told us that due to rush and festival season of Dusshehra and Diwali they will definetly improve the quality of Teflon during third free service. Meanwhile my car met with a minor accident, and I got repaired it from KTL workshop under insurance scheme located at Ismailganj, Lucknow. I got the delivery of the repaired car and drew my attention to the teflon coating after the repair work been carried time. Again I got an assurance from Mr. Bhardwaj the station incharge of workshop that the teflon coating will be done during the third free service.
On 24th August I received a reminder from the Chinhut Service Centre of KTL for the third service. When I reminded about the teflon coating. I was asked to contact at showroom and meet Mr. Janardan for getting the order for free teflon coating during third free service.
When I contacted Mr. Janardan he forwarded the matter to Mr. Sanjay Singh, who gave a negative reply that second free teflon coating will not be provided in any case as there is no written agreement between them and Us. Only those thing will be done which is written on paper. When I reminded about the promise. He said that it was all selling funda of the past and they have nothing to do with that sort at present time.
It was a shock to me, that the company representative was talking like that. I preferred, not to talk or argue with them and preferred to withdraw myself from further representation at the centre.
So is this the attitude they have shown towards the customer. Really a very horrible experience with these dealer who adopt all false selling tactics to grab the customer and sale

Regards

Jalaj Singh
[protected]

I am an NRI and 3 months back I booked for Maruti Swift Dzire Vdi silky silver on my fathers name, going by the dealer’s (AVG motors –Thiruvalla) commitment of maximum three months after paying an advance of INR 50, 000. Now when approached they expect this to take 3 more months. Is this normal with Maruti (COUNT ON US), or is the dealer’s role questionable. The company’s website says “one million promises”, the company should be serious about its commitment with customers and fulfill its promises. Why is Maruti not making this clear as to when they can deliver, or if they can’t do it why do they take bookings along with advance?

There is nobody from the company whom you can contact.