[Resolved]  Maruti Suzuki / Car — mis-guide by dealer

Dear Sir,

I have purchased a Wagon R car in May 2009 in the name of my son Ritin Bhandari from your dealer M/s Vipul Motors Faridabad having Regn. No. HR 29 U 6534, and serviced by the same dealer and getting good response from them.

On 15 November 2009 Mr Brijesh came to my house saying I had come from M/s Alpha Advertising on behalf of Maruti Udyog Ltd, and they had introduced a attractive scheme for the customers, by availing the same you can get following services “at your home by qualified Maruti’s persons with your complete satisfaction in front of you only” for just Rs. 500/- with the validity of said offer for two years. To use any of the free service at your home inform on the help line no at least one day in advance and booked your vehicle to get the service.

1) Free Car Wash four times
2) 50% rebate on 4th paid service
3) Free seat dry cleaning with 3rd paid service
4) Free injector cleaning with second paid service
5) Free wheel alignment and balancing with 1st paid service
6) Bonus Offer – one complimentary wheel alignment and balancing
7) Bonus Offer - seat dry cleaning

Looking the above said offer coupon which was belonging to M/s Royal Motors, I told him that you are saying, the said offer given by Maruti Udyog and the form showing for Royal Motors what it means. He has clarified that Maruti had taken the space in Royal Motors premises on rent to perform such activities. He also showed some of the filled form residing persons in my sector in which some of them had booked their vehicle for service.

By giving such clarifications by the representative on your behalf, I had filled the form with valid no. 0186 and paid him the fee of Rs. 500/- when I had asked the receipt for the same he had given me a photocopy of his identity card and also confirmed by a phone call on a mobile no. [protected] that my registration had been registered. Copy of the form is enclosed with coupons for your ready reference.

Now I am bringing to your kind notice that when I had booked my car for free washing than I came to know that the said offer is belong Royal Motors not Maruti Udyog and I have to send my car to them in their work shop to get the job done, not job will be done at my home as explained by the representative. I had also explained the same to the Royal Motors but they had not given me the satisfied replied.

I just want to bring to your notice that how I had been cheated on your behalf, and I do not know how many other are also cheated. I have lost Rs. 500/- since I getting good response from Vipul Motors and I will not going to change my dealer, please look into the matter seriously because the company like Maruti having word wide image will be spoil.

Thanking you in anticipation


PP BHANDARI
MOB : [protected]