[Resolved]  Maruti Suzuki Car — not installing the Original Maruti A/C

Address:

Maharashtra

Greeting,

I have been forced to write this mail, considering the parts installed in my vehicle are not genuine nor Company fitted spares& services received from your Maruti Suzuki Car, I carry Vehicle Eeco 7 Seated Car with Vehicle No MH43- AL 2192 delivered to me on June 2012.

Before Purchase:

We have also installed A/C & CNG as suggested by Zoaib & SAKSHI marketing head at Fort Point – Mahim location Mumbai. It was communicated to us that if we get fitted from Maruti Authorized service center, all original parts & spares would be installed and the fitting would also be as factory fitting as Maruti other car have. We accepted their proposal and went forward to install both of these, before collecting the Car & hence had paid the payment well in advance.

Problem In car:

The real problem started from the very next day after receiving the delivery of the vehicle (CAR). Both the newly installed A/C & CNG stopped functioning; hence we had no other option other than to inform the marketing team at Fort point. After their suggestion we have send the CAR back to them for necessary rectification. This took almost 3 -4 days.

In this entire span of 1 year, the car was send to service center for not less than 8- 9 times for these problems only. Either A/ C is not working or CNG not working. We could hardly use Car for a longer run as there was a regular failure of either of these.

Expert Advice:

Last time when we faced the problem which was in the month of April 2013, we had to take an expert advice on the vehicle, just to understand why such frequent problem in the CAR.

Received update from other service center was a shocking, The A/C fitted in the car was not of SUBROS a Maruti genuine A/C, we were also shocked the way the cables & other connections were fitted as this was not the standard fitting of Maruti.

We then send the car back to authorized service center for rectification of the A/C which is still not functional properly.

Concern:

We feel like we have been cheated by the company, for not installing the Original Maruti A/C. Kindly get the Orginal A/C in our vehicle – SUBROS along with extended warranty as there was a regular failure of the A/C

Kindly rectify the same & response at the earliest……..