[Resolved]  Maruti Suzuki — Defective parts used & safety issue

Address:

Haryana

Dear sir ,

I am facing issue in my car since last 6 month , several times car taken to service centre but problem not resolved , several times i got locked inside car due to lock not open ,every thing i mail to connect maruti .co.in but nothing happen ,several inspection done but not owning the issue ,

find here the complete communication till date
Mon, 13:13Message starred Fw: Interaction I D: 122360 / TCS AUTOMOBILES[protected] FROM dharambir saini TO 1 recipient Hide Details Fromdharambir saini [protected]@maruti.co.in
No response on the issue , every time maruti person not responding on given time ,



----- Forwarded Message -----
From: dharambir saini <[protected]@yahoo.co.in>
To: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
Sent: Thursday, 1 August 2013 2:08 PM
Subject: Re: Interaction I D: 122360 / TCS AUTOMOBILES[protected]



Dear Mr, prabhakar,


U can visit any time ,any day after 6.15 p.m at my house no 1034 , parvatia colony NI T faridabad ,,, & on sunday 10 am 12.00 noon,,,(pre approval ,,),,,





From: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
To: [protected]@yahoo.co.in
Sent: Thursday, 1 August 2013 10:36 AM
Subject: Interaction I D: 122360 / TCS AUTOMOBILES[protected]



Dear Mr Saini

Request you to convey the convenient date when joint inspection along with you can be coordinated (except[protected].

For any further assistance please contact (GM (TCS Autoworld): Mr. Qureshy - [protected] ) or the undersigned.

Regards
Sunil Kumar prabhakar
Territory Service Manager
Maruti Suzuki India Limited,
Regional Office: Delhi NCR
Plot no 1, Nelson Mandela Road,
Vasant Kunj, New Delhi.
Email: SunilKumar.[protected]@maruti.co.in
[protected]


From: dharambir saini [mailto:[protected]@yahoo.co.in]
Sent: Wednesday, July 31, 2013 2:54 PM
To: RON1/Prabhakar Sunil Kumar, L-12(SNZ)
Subject: Re: Interaction I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr. Prabhakar,

Already I have discussed u on phone on 20.7.13 Saturday to inspect the vehicle , U did not accept the request & after that u have send ur best technical adviser to inspect the vehicle , all comments i mail to u on dated 22.7.13 & discussion I record with me , I do not understand why ur throughing ball here & there ..... Pl, be transparant & do replace the defective parts

Bumper : No external strike mark observed by ur technical adviser & he agree for the defective ;;;; than why the wrong statment by u ,


Lock : Already shown to TCS since 27.5.13 , still they are unable to find root cause ,,,,, several time vehicle send to maruti on my own cost


Gear box : Ur statment is totally wrong ;;; After seeing the issue , ur techincal adviser also admit & said this is common issue in all Maruti ....



From: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
To: [protected]@yahoo.co.in
Sent: Monday, 29 July 2013 4:02 PM
Subject: Interaction I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr Saini


As per workshop observation

· Front lhs door latch needs to replace,
· Crack was observed on bumper due to external source. No manufacturing defect was observed in bumper.
· Reverse gear was found functioning properly.

For lhs door lock issue you were requested several times by workshop to get it replaced but due to busy schedule you could not reported ,
Replacement of door lock at your door step was also offered to you but you denied.

As per our mutual consent we have coordinated for vehicle inspection at TCS Autoworld on dated[protected]:00 hrs , As you were stuck in busy traffic on[protected]:00 hrs you have expressed your inability. Pls communicate the convenient date when joint inspection can be coordinated.

For any further assistance please contact (GM (TCS Autoworld): Mr. Qureshy - [protected] ) or the undersigned.

Regards
Sunil Kumar prabhakar
Territory Service Manager
Maruti Suzuki India Limited,
Regional Office: Delhi NCR
Plot no 1, Nelson Mandela Road,
Vasant Kunj, New Delhi.
Email: SunilKumar.[protected]@maruti.co.in
[protected]



From: dharambir saini [mailto:[protected]@yahoo.co.in]
Sent: Monday, July 22, 2013 4:51 PM
To: RON1/Prabhakar Sunil Kumar, L-12(SNZ)
Subject: Re: Interaction I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr. Prabhakar ,

On ur request , Mr jahir Ali ( technical adviser ) as send by u , examine the vehicle at house ....

Following observation made by him ;

1) Lock problem : many time he operate the door & almost 4 to 5 times door lock not open ;;;;;;; sever fault in lock as per his statment

2) Bumper Crack : He taken the photo , examine the back side fully , there is no any mark of touching any where & as per him the product has manufacturing defect.

3) Gear box issue : Back side gear not engage & make noise : As per him the issue is in major Maruti cars ,,,,,, that is also a manufacturing defect


I think u have also got the same report , so pl, take immediate necessary step to close the issue .





From: dharambir saini <[protected]@yahoo.co.in>
To: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
Sent: Tuesday, 16 July 2013 1:08 PM
Subject: Re: Interaction I D: 122360 / TCS AUTOMOBILES[protected]



From: dharambir saini <[protected]@yahoo.co.in>
To: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
Sent: Tuesday, 16 July 2013 12:53 PM
Subject: Re: Interaction I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr ,Prabhakar ,

U can plan today any time as per ur convient or tomorrow between 11 a.m to 3.00p.m


confirm me what is suitable to u

regards/ saini


From: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
To: [protected]@yahoo.co.in
Sent: Tuesday, 16 July 2013 12:48 PM
Subject: Interaction I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr Saini

I again request you to pls confirm the convenient date and time for vehicle inspection at TCS Autoworld.
So as to schedule my plan accordingly.

Regards
Sunil Kumar prabhakar
Territory Service Manager
Maruti Suzuki India Limited,
Regional Office: Delhi NCR
Plot no 1, Nelson Mandela Road,
Vasant Kunj, New Delhi.
Email: SunilKumar.[protected]@maruti.co.in
[protected]





From: dharambir saini [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, July 16, 2013 12:41 PM.
To: RON1/Prabhakar Sunil Kumar, L-12(SNZ)
Subject: Re: This complaint is already registered with I D: 122360 / TCS AUTOMOBILES[protected]

Dear sir ,


Pl, note that I do not say any urgent work this saturday , U have to give me time & ur contact person , send the maruti person to contact me on my working place , i can show all issue on the same time ,,,,

By making any wrong statment ,maruti is delaying me to act further which is not satisfactory ,,,,,,, pl, do i[censored] want to do any thing for customer otherwise refuse to attend the issue ,,,,,,,,,,,,,,,, Think can u drive ur vehicle with such a sever safety concern ( door not opening any time )

From: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
To: [protected]@yahoo.co.in
Sent: Tuesday, 16 July 2013 11:51 AM
Subject: This complaint is already registered with I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr saini

As discussed telephonically with you on 12-07-13 have communicated that you are free only on Saturday/ Sunday. But on this Saturday(dated[protected] you have some urgent work so you cannot send the vehicle.
Request you to pls confirm the convenient date and time for vehicle inspection.

Regards
Sunil Kumar prabhakar
Territory Service Manager
Maruti Suzuki India Limited,
Regional Office: Delhi NCR
Plot no 1, Nelson Mandela Road,
Vasant Kunj, New Delhi.
Email: SunilKumar.[protected]@maruti.co.in
[protected]



From: dharambir saini [mailto:[protected]@yahoo.co.in]
Sent: Monday, July 15, 2013 4:32 PM
To: RON1/Prabhakar Sunil Kumar, L-12(SNZ)
Cc: WS/TCS autoworld, Faridabad (5804)
Subject: Re: This complaint is already registered with I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr. Prabhakar ,

Still no plan of inspection of the vehicle even after discussion on phone ,,,, I am sending the last reminder , if not respond in next 4 to 5 days than we will discuss this matter in consumer court only ,,,,,,


Lock of door still big concern ,,,

Bumper progressive crack

Harashment & money, time loss



From: dharambir saini <[protected]@yahoo.co.in>
To: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
Cc: "[protected]@yahoo.com" <[protected]@yahoo.com>
Sent: Tuesday, 9 July 2013 10:41 AM
Subject: Re: This complaint is already registered with I D: 122360 / TCS AUTOMOBILES[protected]

Dear sir ,


Request u to nominate Maruti Person only . confirm me than I can give my time ,,,,,, I rush here & there at TCS but always vain.... Confirm me the contact name & no of maruti person & date time in shortest period ,,,,if possible on this saturday or sunday ....... My car is in my house parking as I can not run this vehicle with severe safety issues............................

From: "SunilKumar.[protected]@maruti.co.in" <SunilKumar.[protected]@maruti.co.in>
To: [protected]@yahoo.co.in
Cc: [protected]@yahoo.com; [protected]@yahoo.com
Sent: Tuesday, 9 July 2013 9:38 AM
Subject: This complaint is already registered with I D: 122360 / TCS AUTOMOBILES[protected]

Dear Mr. saini

We are in receipt of your mail, regarding the problems faced during servicing of your vehicle (Wagon R HR29AC-2934) at M/s TCS Autoworld , Faridabad. We regret for the inconvenience caused to you. As discussed, we have coordinated with our workshop (M/s TCS Auto, Faridabad) & get your vehicle inspected as per your convenient.
Request you to pls provide the appointment date to facilitate better.

Based on your feedback, we are also working with the workshop for necessary improvement in the processes to prevent such deficiencies in future.

For any further assistance please contact (GM : Mr. qureshy - [protected] ) or the undersigned.

Assuring you of our best services always

Regards

Regards
Sunil Kumar prabhakar
Territory Service Manager
Maruti Suzuki India Limited,
Regional Office: Delhi NCR
Plot no 1, Nelson Mandela Road,
Vasant Kunj, New Delhi.
Email: SunilKumar.[protected]@maruti.co.in
[protected]

==============================================
From: Devender Saini
Received: 7/8/2013 1:40 PM
Subject: Re: Re: Complaint regarding inferior quality of material in Wagon R HR29AC-2934 CRM:[protected]

Dear sir ,

Just a another reminder FYI ,


Non response on any issue can not be the task of a good company ........................

Think about >>>>> Maruti is in what category ??????????


===============================================
From: dharambir saini <[protected]@yahoo.co.in>
Sent: Wednesday, 3 July 2013 11:39 AM
Subject: Re: Re: Complaint regarding inferior quality of material in Wagon R HR29AC-2934 CRM:[protected]

Dear sir ,


just a reminder FYI
===================================================
From: dharambir saini <[protected]@yahoo.co.in>
Sent: Monday, 1 July 2013 3:15 PM
Subject: Re: Re: Complaint regarding inferior quality of material in Wagon R HR29AC-2934 CRM:[protected]

Dear sir ,

Igone through various issue , for detail find file attached
====================================
From: [protected]@yahoo.co.in
Received: 7/1/2013 12:21 PM
Subject: Re: Complaint regarding inferior quality of material in Wagon R HR29AC-2934
dear sir ,


Almost one month gone but still no response from ur side ,

I found such a first company who does not take care of customer as no reply of the message & not attending the issue itself showing this statment

Need ur response with return mail .
From: dharambir saini <[protected]@yahoo.co.in>
Sent: Saturday, 8 June 2013 2:42 PM
Subject: Complaint regarding inferior quality of material in Wagon R HR29AC-2934

Dear sir ,

find attached file for ur reference & corrective action
regards / D B saini

===========================================
To
Head Cutomer Service Cell ,
Maruti Udyog limited ,
Gurgaon
Subject : Complaint regarding various inconveniences / defectives faced in vehicle WAGON R vxl in warranty
Dear sir ,
I want to draw your kind attention towards that I have purchased a Maruti WAGON R VXL on dated 27.5.12 from ur dealer TCS autoward in Faridabad , Detail of Wagon R is ;;;
Chassis No 403820
Engine No 1529133
Since the day of purchase I have started facing major two type of issues in my car that are related to Safety as well as Structure . Following are the details :
Safety Issue:
Two times I got locked /stuck inside the car ,& I have to get out from other door than driving seat …. Neither auto lock nor manual lock was functioning properly , I have complained this issue during service on dated 24.5.13 to TCS autoward in Faridabad but service people did not care & again same issue happened after two days of service ,
I again complained/screamed like anything but this time service person from TCS came, verifed & after one day they replace the catcher ( as they say ) , Again I got stuck inside on 9.6.13 at 6.55 p.m ,driver side lock again not open , I complained again to TCS , this time they lift the vehicle & take to service station & return after two days for just analyse the lock issue …. This shows how much experienced person at service station of Maruti . I have to travel by some other taxi to office for two days .
Again the same issue start in front opposite driver sheet door , …….
I am totally puzzled what is happening in my vehicle ,I am seeing this vehicle image like a 2nd & I pray to god every day that in future …….No maruti
Big Question still unanswered ……
How u will feel if the same case happened with you or your family ?? ????
What is alternate solution if this situation happen again ????????
Structure issue :
When I taken back vehicle from service & open the back cover to put the tool kit inside ,I was taken by surprise when I saw the progressive crack at left corner of rear bumper , I could not understand how this failure happen in just with in one year , same I shown to TCS service centre on dated 25.5.13 , but still no response on the issue , again I contact TCS service GM on dated 2/6/13, he assure to look in to matter but still no response ??????????????????
This puts even BIGGER Question mark on the parts reliability / Inferior material usage , as this part got progressive crack having even not touching to any surface ,
Find attached photo for the same :

Maruti is known to be a Good and reliable brand and Not addressing issues timely will totally tarnish the image so I request you to please look in to matter otherwise I need to go for VEHICLE REPLACEMENT for defective vehicle of MINE via Consumer Court ..
Waiting Your Earliest Response in this regard.
Yours Faithfully
D B Saini
Owner of Vehicle Reg No HR 29AC -2934
Mobile : [protected]