Maruti Suzuki — Faulty Engine in Alto LXi 2010 model.

Address:

North West Delhi, Delhi

I had purchased Alto LXi August 2010. Till date, the car has run around 4700 kms. On 1.04.2011 when my car suddenly stopped at a red light and i called the helpline technicians, i was told that it has a faulty/defective engine. Next morning, i had to take the car from my home at Shalimar Bagh to the D.D. Motors' Peeragarhi Service Center and by the time my car reached there, the engine had melted and got broken from a corner. The service staff took a photo of the defective engine and mailed it to concerned officers at Maruti, who then instruted to replace the faulty engine.

My complaints are as under:

1. A faulty engine was installed in my Alto. I wonder how it had passed the series of tests the company conducts before the car is actually sent on roads.

2. When my car had stopped with a faulty engine, the helpline staff was not willing to take my car to the Service Center. With his another battery, he only started the car for me and then left it to me to drive the car to the Service Center. Had the battery blasted on my way to the showroom, who would have been responsible?

Regards,
Richa Chugh
(a Govt. Employee)
BH-23 (West), Shalimar Bagh,
Delhi-110088.
Contact No. [protected].