[Resolved]  Maruti Suzuki India Ltd. — Complaint against Tara Automobiles, Bathinda (Punjab)

Dear Sir/Madam,

I would like to lodge a complaint against the conduct of Manager Mr. G.S Sekhon of Tara Automobiles, Bathinda (Punjab). He is responsible for the loss of nearly Rs.12000 to us. We have purchased an old car Maruti Zen 1995 Model from True value outlet of Tara Automobiles, Bathinda (Punjab). The very same day of purchase car stops working after 35 Kms. We asked them to take back that car & give us a new Maruti 800 Duo. The True value manager said that u have to get it transferred to ur name only then we can take it back. So we get it transferred to our name & contacted again, then they said they will deduct Rs 50, 000 for old car under exchange of new car. This was a loss of Rs 3000 to us as it was sold us in Rs. 53000. When we reached the showroom their manager simply refused to take back the car & said that he will not take this car at any cost. He said that it’s not a true value car. At time of purchase they said that it’s a true value car & 3 free services will be given & 120 quality checks are performed on each car sold by True value Outlet of Maruti. On that faith we purchased the car. On proper checking it was revealed that not even a single quality check was performed on that car, that is why it stops working on its purchase day. But when we reached there to exchange that car only after 20 days they harassed us for 5 hours & made fun o[censored]s by saying that r u a kid whom we have given a toffee & we accepted it. Manager also charged us of wrong statement. The conduct of manager was so irresponsible that, it is not expected from a reputed company like maruti. He insulted me & my father who accompanied me in every aspect. So we have to travel 100 Kms to Max Autos, Sangrur to exchange that car, for which they deducted Rs. 43000 only. Nearly Rs 2000 were spent to make that car in condition to reach Sangrur. So we lost Rs. 12000 in this process & we have not used the car even for a single day.

So keeping in mind all these things we would like to request you to please take a strong action against the manager & Tara Automobiles, Bathinda (Punjab), & order them to compensate this monetary loss so that in future they do not humiliate some other person without any reason. People like them definitely deserve this treatment, as they are a blot on the reputation of Maruti, as they are not doing any good to maruti’s cause.

Strong action is definitely expected & appreciated from such a reputed company like Maruti in this regard.

Er. Vishal Mohan Goyal
Lecturer, LLRIET, Moga
[protected] (M)