An unsatisfied customer writing this email with lot of hopes on MARUTI the most trusted brand in India.
Might be I need to change this opinion on Maruti as the situations/scenarios/problems am experiencing with my car from past 1 year. Am in a confusion whether I bought most trusted brand ?
I am your customer from last 2 1/2 yrs, earlier I had Zen, was quite happy with the service & maintenance. I have bought a new swift LDI with Chassis No. NA3FHEB1S00200180AC, Engine No. D13A1782836 , Reg No. AP28DN2306 and Registration Date : 02/05/2012 from VARUN MOTORS Ltd, Hydernagar. Hyderabad.
First Occurrence :-
On 13/07/2012 ,There was a crack on my cars Windshield , Am not sure how crack was on win shield , my car did not hit by any stone with force to the glass.
I went to Service Station (Zem Motors) and replaced it (Bill No : BC/[protected] at Mileage : 5929 .
Second Occurrence : -
On 03/01/2013 , Same problem arises (crack in windshield at same place), this time also am not sure how crack was on it. I went to same Service Station (Zem motors) and replaced it with new one (Bill No : BC/2014232) at Mileage : 9784.
I enquired with Servicing Center why glass was broken frequently even they were not sure about it.
Third Occurrence :-
On 18/08/2013 , Again I found crack in Windshield at same place.
I visited to ZEM Motors where I replaced the mirror previously, they were keep on telling same thing that some flying stone hit the glass, I/we tried to show the artifacts that the glass was broken with some other problem but they are not at all giving any proper response to what i have been explaining them and They never tried to had a look what was happened to the glass.
and keep on explaining me that the mirror was hit by stone
On all scenarios I never met an accident or someone hit the glass forcefully but how come my glass is broken frequently ?
I did not understand what's happening with my car Windshield ? I replaced twice and now again it got crack. I wonder that am facing these issues within 17 months period.
which means Am replacing the Windshield at an average of 6 months. I want to inform one more important thing is that my car
ran 16,500 kms ONLY.
Am the owner of the car having more than 8 years of driving experience and this is my second car. My friends are having cars and they never faced such kind of situations. They are advised with their
driving knowledge & experience that the car MUST have manufacture defect which intern causing the issue for several times on same part.
Request you to take this as priority , Am not having mental peace at my work and home with this issue as I spent lakhs on the car. Please get back to me ASAP with the solution.
I am feeling regret whether my choice of buying Switft from Maruti is correct or not ?
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