[Resolved] Maruti Suzuki India Pvt Ltd — NO REPLY FOR COMPLAINT LODGED AT MARUTI SUZUKI KOCHI REGIONAL OFFICE ON 16TH APRIL 2011 | |||
Respected Sir, My Name is Jerin George.K from Thrissur district in Kerala.I had booked for a test drive through Maruti Ritz website on 27th March 2011 in internet.At the same time i got a confirmation email from maruti side giving the test drive no,dealer who will be contacting me for offering test drive.Now the dealer didnt contact me till 20th April 2011for test drive,so i booked a complaint at the Maruti Suzuki Regional office located at Kochi by sending email to [protected]@maruti.co.in.The said complaint was closed twice without intimating the solution to me and i had reopened the case last week.Now when i called the dealer BRD CAR WORLD LTD,Thrissur,they shouted at mne abused me with bad words and didnt give an reply.So i called upon the regional office but they knowing my number in ID caller the lady over the reception is not picking up the call.Now why is this company personal behaving likethis to customer who go up with a complaint?Is the functioning to help the customers or to help dealer to tortue a customer who comes up with a compliant? Plesae do Help me. Hoping your Kind cooperation into the matter. Yours Faithfully, Jerin George.K Flat No:8A,Navani Princess, Bennet Road, Thrissur-680020 [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
My Complaint with BRD CAR WORLD has been resolved by the Customer care manager of the said dealership last week.Infact the compliant that has been reported on April 16th 2011 with Maruti was satisfactorly resolved by the New Customer Care Manager within one weeks time.
Now if he is the Manager next time when i buy an Maruti Vehicle i would like to extent a bond with BRD CAR WORLD because he knows how to rresolve the complaint and take bonds further..
With regards,
Jerin George.K
Flat no:8A,
Navani Princess,
Bennet Road,
Thrissur-680020
[protected]