[Resolved] Maruti Suzuki / Kenwood Stereo — quality/service | |||
i own maruti suzuki SX-4 car with Kenwood company fitted stereo. problem is their was no voice from stereo & i took my car to Kenwood local service center. they told me to change volume toner & charges will be 1250 Rs. reason that some water went inside. I immediately contacted Maruti service station at fbd ( Batra auto) & asked them & then they said its impossible to enter AC water inside stereo. anyway we paid 1250 Rs and replaced volume toner. after changing that, still not working, they said all speakers are not working, then we replaced new Pioneer speakers immediately. now still not working & they say to change FM tuner ( only stereo working). i simply ask them why you didnt check thorougly before chrging me first time & response is that our shop is in Basement & FM doesnt work. Great you have stereo service station in basement & customer will pay first because he baught maruti car second with company fitted kenwood stereo third water will go inside so easily fourth because you didnt have spare speakekers for checking stereos fifth your shop is in basement. same problem occured last time when the stereo was under warranty & they charged me 1100 Rs since water went inside stereo. thanks to maruti & Kenwood for this great quatlity. men are not back. men are in dark Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 11 4678 1000 [New Delhi]
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1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
This is to bring to your kind notice that I, Nitin Chauhan, had purchased the Maruti Suzuki Swift Dzire.
I came to office around 11 AM and parked my car our office parking area. After office hour, when I opened my car, I noticed Music system covering glass broken state. it was obvious that nobody has opened my car during office hour. I guessed, this breakage has happened due to poor quality of glass in the music system which were broken due to heat.
The car is running like it is supposed to but there seems to be a manufacturing defect in the central console music system. The Music system though working fine but the glass panel inside seems to have developed cracks and is showing visible signs of damanage. The car is my secondary car and i own another Maruti Suzuki car. so i doesn't use the car much except once or twice a week.
Upon conducting a quick online search about similar issues, I came across multiple cases where others have faced similar issues with the music console.(Image Attached)
I request you to please get this issue rectified in my car as this has certainly been a manufacturing defect. I can take my car to whicever service center suggested by you to have this looked on.
I am giving the details of my car.
Regn No : DL2CAY6751
ENGINE NO : K12MN2173062
FUEL USED: PETROL
TYPE AND MODEL: MARUTI DZIRE ZXI
Awaiting your prompt response
Photos enclosed.
Thanks and Regards
Nitin chauhan
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