[Resolved]  Maruti Suzuki Limited — BAD SERVICE

Address:

Warangal, Andhra Pradesh

Dear Sir,

We lost our MARUTHI OMINI - KEY. We went to maruthi serivce center, warangal and request for duplicate key. They told me that duplicate keys some times not working, you will buy lock & key. Then we ordered Lock and key on 19/12/2011 and paid Rs.2000/- Advance. We contract the service center on 26/12/2011. He told me that we received key but not received the lock. We will reorder your old duplicate key. They promiss us to to handover the key on 29/12/2011.

We engaged the vehicle for school for one year. Due to loss of the key we engaged other vehicle for school every day Rs.1000/-. This vehicle we purchased in finance. We loss Rs.20000/-. Whey they are harrashing us.

Last year also we gave the vehicle for repairing purpose on Jan'10. They handover the vehicle after 45days. We lost Rs.45000/-

We request the maruthi coustumer care for queck service. But they are not responsing for service.

They are not responding properly.

We request you to kindly do the needful.


Regards,

MADHU BATHINI
Mobile No.[protected]
From: [protected]@maruti.co.in [mailto:[protected]@maruti.co.in]
Sent: 04 January 2012 14:56
To: Sridhar Bathini (16006)
Cc: DibyenduB.[protected]@maruti.co.in
Subject: Regarding complaint of your Maruti Omni : Ref. No. : D502-2/W[protected]



Ref No. D502-2/W[protected]

Dear Ms. Madhu Bathini

We are in receipt of your e-mail dated 02.01.20112 regarding duplicate key issue in your Maruti Omni. We regret for the inconvenience caused to you in this regard.



We are advising our Regional Service Manager posted at Regional Office HYDERABAD[protected] to look into the matter and extend necessary assistance.



In the meantime, we would request you to kindly bear with us.



In future correspondences, please quote the above subject reference number.



Assuring you of our best services always.



Thanking you,



Yours Sincerely,



Kenny John Mathew

(Manager, Service - 3)

Maruti Suzuki India Ltd

CC : RSM- S4, MSIL Workshop

==========================
From: [protected]@ivrinfra.com
Received: 1/2/2012 4:36 PM
To: ATM Queue
Subject: My compliant No.[protected].


HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.
Dear Sir,
This is to bring to your kind notice that we like maruthi vehicles. But your service is very bad.
Why your are not concentrating the coustmer satisfaction?
We lost maruthi omini key.
Your service center advise for key & lock?
It is requeired.
We ordered on 21/12/2011.
Till to day we have not received?
This is the service?
Last time also you kept my vehicle 45days.
Now 12days.
I called [protected] in 26/12/2011.
But no response?
Due to this call you have not sent the key & lock. You have sent the lock and forget the key.
As a big company why u are suffering the coustmers?
Now you advise me to buy duplicate key.
But till today we have not received.
We engaed the vehicle to school for one day Rs.1000/-.
Last time you have delaied 45days
Now we don’t know when will you send the key.
One thing I definitely tell you, due to your bad service you lost more coustomer.
We have 2 english medium school. We told our parents don’t buy the maruthi vehicles due to bad service.
Any way we will sent this message to coustmer complint cell and face book.
BECAUSE OF YOUR BAD SERVICE.

?,
Thanks,
Best Regards,

MADHU BATHINI,
Mobile No.[protected], Direct : [protected]
Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….
Be Happy, Happy all the time..

From: Sridhar Bathini (16006)
Sent: 02 January 2012 16:17
To: [protected]@maruti.co.in
Subject: RE:




HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.
Dear Sir,
We wish to inform you that we purchase 8 seated maruthi omini 2008. my Vehicle No.AP28CB-5891. We lost my vehicle key. We approach your Adarsha service center, opposite LB College, Warangal, and Andhra Pradesh for duplicate key. They advise me to buy lock and key. We have given the order on 21/12/2011. But till today we have not received the key & lock.
We engage the vehicle to school per day Rs.1000/-. Last time also you have delayed one and half month for repairing. We lost 45000/- hire charges.
Now 12days Rs.12000/-. We lost. Who will bare this?
Now your service center told us we have received lock, we have not received the key.
Then they advise to order duplicate key. We ordered the same.
As a big company why u r suffering like this?
This vehicle we purchase on finance. Kindly think “Maruthi family suffer the common people.” Who will bare the loss?
As a big company what is the worst service you are doing.
We called [protected] complaints on[protected]. Your executive promises me to send the key immediately. But they did not response any thing.
Kindly help me.


?,
Thanks,
Best Regards,

MADHU BATHINI,
Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….
Be Happy, Happy all the time..


From: Sridhar Bathini (16006)
Sent: 02 January 2012 16:29
To: [protected]@maruti.co.in
Subject: My compliant No.[protected].







HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.

Dear Sir,

This is to bring to your kind notice that we like maruthi vehicles. But your service is very bad.

Why your are not concentrating the coustmer satisfaction?

We lost maruthi omini key.

Your service center advise for key & lock?

It is requeired.

We ordered on 21/12/2011.

Till to day we have not received?

This is the service?

Last time also you kept my vehicle 45days.

Now 12days.

I called [protected] in 26/12/2011.

But no response?

Due to this call you have not sent the key & lock. You have sent the lock and forget the key.

As a big company why u are suffering the coustmers?

Now you advise me to buy duplicate key.

But till today we have not received.

We engaed the vehicle to school for one day Rs.1000/-.

Last time you have delaied 45days

Now we don’t know when will you send the key.

One thing I definitely tell you, due to your bad service you lost more coustomer.

We have 2 english medium school. We told our parents don’t buy the maruthi vehicles due to bad service.

Any way we will sent this message to coustmer complint cell and face book.

BECAUSE OF YOUR BAD SERVICE.



?,

Thanks,

Best Regards,


MADHU BATHINI,

Mobile No.[protected], Direct : [protected]

Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….

Be Happy, Happy all the time..


[protected][protected][protected][protected]

From: Sridhar Bathini (16006)
Sent: 02 January 2012 16:17
To: [protected]@maruti.co.in
Subject: RE:









HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.

Dear Sir,

We wish to inform you that we purchase 8 seated maruthi omini 2008. my Vehicle No.AP28CB-5891. We lost my vehicle key. We approach your Adarsha service center, opposite LB College, Warangal, and Andhra Pradesh for duplicate key. They advise me to buy lock and key. We have given the order on 21/12/2011. But till today we have not received the key & lock.

We engage the vehicle to school per day Rs.1000/-. Last time also you have delayed one and half month for repairing. We lost 45000/- hire charges.

Now 12days Rs.12000/-. We lost. Who will bare this?

Now your service center told us we have received lock, we have not received the key.

Then they advise to order duplicate key. We ordered the same.

As a big company why u r suffering like this?

This vehicle we purchase on finance. Kindly think “Maruthi family suffer the common people.” Who will bare the loss?

As a big company what is the worst service you are doing.

We called [protected] complaints on[protected]. Your executive promises me to send the key immediately. But they did not response any thing.

Kindly help me.





?,

Thanks,

Best Regards,


MADHU BATHINI,
Mobile No.[protected],

Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….

Be Happy, Happy all the time..

use or dissemination of the message in whole or part is strictly prohibited".


From: Sridhar Bathini (16006)
Sent: 06 January 2012 11:19
To: '[protected]@maruti.co.in'; '[protected]@maruti.co.in'
Cc: 'DibyenduB.[protected]@maruti.co.in'
Subject: RE: Regarding complaint of your Maruti Omni : Ref. No. : D502-2/W[protected]







HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.

Dear Sir,

Till today we have not received the Key?





?,

Thanks,

Best Regards,


Sridhar Bathini,




Take Care of your parents

Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….

Be Happy, Happy all the time..


[protected][protected][protected][protected]

From: Sridhar Bathini (16006)
Sent: 05 January 2012 10:16
To: '[protected]@maruti.co.in'
Cc: DibyenduB.[protected]@maruti.co.in
Subject: RE: Regarding complaint of your Maruti Omni : Ref. No. : D502-2/W[protected]







HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.

Dear Kenny John Mathew,

You assure me for best service

Any body not responded you mail. What a good service you are proving to the coustumers. It is very shameful for maruthi promoters.

How many days we have to for Key?

Kindly conform.



?,

Thanks,

Best Regards,


Sridhar Bathini,


Mobile No.[protected], Direct : [protected]



Take Care of your parents

Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….

Be Happy, Happy all the time..


[protected][protected][protected][protected]

From: [protected]@maruti.co.in [mailto:[protected]@maruti.co.in]
Sent: 04 January 2012 14:56
To: Sridhar Bathini (16006)
Cc: DibyenduB.[protected]@maruti.co.in
Subject: Regarding complaint of your Maruti Omni : Ref. No. : D502-2/W[protected]



Ref No. D502-2/W[protected]

Dear Ms. Madhu Bathini

We are in receipt of your e-mail dated 02.01.20112 regarding duplicate key issue in your Maruti Omni. We regret for the inconvenience caused to you in this regard.



We are advising our Regional Service Manager posted at Regional Office HYDERABAD[protected] to look into the matter and extend necessary assistance.



In the meantime, we would request you to kindly bear with us.



In future correspondences, please quote the above subject reference number.



Assuring you of our best services always.



Thanking you,



Yours Sincerely,



Kenny John Mathew

(Manager, Service - 3)

Maruti Suzuki India Ltd

CC : RSM- S4, MSIL Workshop

==========================
From: [protected]@ivrinfra.com
Received: 1/2/2012 4:36 PM
To: ATM Queue
Subject: My compliant No.[protected].


HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.
Dear Sir,
This is to bring to your kind notice that we like maruthi vehicles. But your service is very bad.
Why your are not concentrating the coustmer satisfaction?
We lost maruthi omini key.
Your service center advise for key & lock?
It is requeired.
We ordered on 21/12/2011.
Till to day we have not received?
This is the service?
Last time also you kept my vehicle 45days.
Now 12days.
I called [protected] in 26/12/2011.
But no response?
Due to this call you have not sent the key & lock. You have sent the lock and forget the key.
As a big company why u are suffering the coustmers?
Now you advise me to buy duplicate key.
But till today we have not received.
We engaed the vehicle to school for one day Rs.1000/-.
Last time you have delaied 45days
Now we don’t know when will you send the key.
One thing I definitely tell you, due to your bad service you lost more coustomer.
We have 2 english medium school. We told our parents don’t buy the maruthi vehicles due to bad service.
Any way we will sent this message to coustmer complint cell and face book.
BECAUSE OF YOUR BAD SERVICE.

?,
Thanks,
Best Regards,

MADHU BATHINI,
Mobile No.[protected], Direct : [protected]
Luck is not in your hands…but work is in your hands…your work can make luck…but luck can’t make your work "so always trust your self more than your luck….
Be Happy, Happy all the time..

From: Sridhar Bathini (16006)
Sent: 02 January 2012 16:17
To: [protected]@maruti.co.in
Subject: RE:




HELP THE OLD AGE PEOLE FOR THEIR BETTER FUTURE.
Dear Sir,
We wish to inform you that we purchase 8 seated maruthi omini 2008. my Vehicle No.AP28CB-5891. We lost my vehicle key. We approach your Adarsha service center, opposite LB College, Warangal, and Andhra Pradesh for duplicate key. They advise me to buy lock and key. We have given the order on 21/12/2011. But till today we have not received the key & lock.
We engage the vehicle to school per day Rs.1000/-. Last time also you have delayed one and half month for repairing. We lost 45000/- hire charges.
Now 12days Rs.12000/-. We lost. Who will bare this?
Now your service center told us we have received lock, we have not received the key.
Then they advise to order duplicate key. We ordered the same.
As a big company why u r suffering like this?
This vehicle we purchase on finance. Kindly think “Maruthi family suffer the common people.” Who will bare the loss?
As a big company what is the worst service you are doing.
We called [protected] complaints on[protected]. Your executive promises me to send the key immediately. But they did not response any thing.
Kindly help me.


?,
Thanks,
Best Regards,

MADHU BATHINI,