[Resolved]  Maruti Suzuki — Worst Customer Service

Address:

Ludhiana, Punjab

I was proud owner of Maruti Suzuki Swift Dzire VXI purchased on 7Th March2011 ( PB65N-1294 Chassis No.340260 Engine No. 1093874) until I was hit by a speedy vehicle from back side causing bumper and luggage compartment damaged.

I approached M/S Berkeley Mohali for repairs and they replaced back lights, bumper and trunk lid. Car was delivered to me after 4-5 days but I shocked to see the quality of repairs. trunk lid was not closing properly, Logo was not fixed. Next morning I shocked to see rain water inside luggage compt. It was full of water and damaged my laptop and bags.


I reported this problem to there service Manager Manjit Singh and he told me to bring car again to fix all problem. I drove my car again and told all defects specially that water is going inside and digi is not fixed properly. I drove my car for repairs and they delivered me with same defect. This time Tyre changing tools were also missing from car.


Again I have called to Manjit Singh and explained rain water has gone inside but he was not bothered to listen and insisted to bring car again. They don't have trained manpower and I don't want to get repairs again and again.

I have also called to Maruti Chandigarh office on 24Th Sep2011 for resolution but in vein. I have not received any call as of now... this shows how maruti take cares of customers.


I have attached photos of poor quality work.

Rain Water and Rust photos.

K.L.Saini
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