[Resolved]  Maruti Suzuki / Maruti Ertiga ZDi — Ertiga ZDi Non Delivery

Address:

Hyderabad, Andhra Pradesh

I have made a Ertiga ZDi booking (Ref No :- 281965) on 19/04/2012 with Varun Motors Hyderabad and I was told of delivery within 6 weeks but now they talk in terms of months, 6+ months.

They have taken an advance of 50,000 rupees but till date there has been no confirmation on the car delivery. What is going wrong with Maruti Suzuki. They keep advertising the vehicle on all media when the production is lagging and not delivering the vehicle to customers who have booked the car. This is harassing customers, they should deliver the car as per the original commitment, imagine people waiting for delivery for 6+ months when they were told it was 6 weeks.

They should plan marketing and sales of the vehicle accordingly and not put people in such inconvenience. At least they should intimate the customers who have booked with correct and right information on the delivery that is the basic courtesy of a manufacturer like Maruti Suzuki.
When they collect advance in my case 50K it is minimum courtesy to send the customers an information the cause of the delay and expected delivery date, instead of putting the customer under inconvenience.